DARCARS Lexus of Silver Spring

OMG, Initially I felt as though working with directly through the dealer would be very costly and my husband I would be in there for at least 5 hours as hostages. However, James as our sales person was through the dealer would be very costly and my husband I would be in there for at least 5 hours as hostages. However, James as our sales person was very on point for getting directly to our purpose; he knew the questions to ask of us as buyers and was very comfortable to put it all out regardless of what it may have cost him (unselfish). He assured us that he would find what we wanted by first giving us the opportunity to look on our own, giving what we decided on color, seats and accessories. He was realistic on pricing and asked that we be realistic as well, by breaking down the cost of the options we chose compared to what we were willing to spend. Once he was able to break this down, his technique was to physically show us that at some point we could meet at a medium that was in the best interest of customer first and keeping the reputation of the dealership in tact. Once we sealed the deal with James, he released us to Troia and again, I was amazed how the team work of James and Troia complimented each other. She broke down every option in detail, and was able to make my husband and I feel secure with adding the options that we would have not normally been sold on. James and Troia awesome professionalism and team work. I will refer everyone I work with and be able to convince them why your dealership should be their bucket list. Again, with sincere Gratitude to both James Joon Park and Troia Lyles. I Now believe that your dealership is not their to sell vehicles for profit, but to please your customers first. It Could not have been done without you. Very Respectfully Gregory & Lawanda Fisher More

It was an exellent experience to buy the car at Lexus Silver Springs. James has 10+ experience at Silver Spring Lexus and he was very straight forward with the dealing process and made it very easy for Silver Springs. James has 10+ experience at Silver Spring Lexus and he was very straight forward with the dealing process and made it very easy for us. Due to the nature of purchasing pre-owned vehicle, there are some parts that had to be searched for and James was proactive in searching for those pieces and making sure that everything is in place. Sally was a very fine person to talk to and she made the financing / closing process (which is quite lengthy and could be boring) very entertaining and easy. She went over the details of the service package and other programs, and went over what would be the most appropriate packages / programs for us to purchase as well. We've purchase a pre-owned certified car, and they were very proud of the cars they are selling and the services they provide. I even took my friend there a couple days after I purchased my own car - my friend ended up buying a pre-owned car from James as well. I would definitely recommend this place and the staff to others. More

My family and I purchased two used cars from Lexus of Silver Spring on the same day. Our salesperson was James Park. I have purchased over twenty cars in my lifetime and this was by far the worst experie Silver Spring on the same day. Our salesperson was James Park. I have purchased over twenty cars in my lifetime and this was by far the worst experience yet. Initially the salesperson and the manager were all smiles; however, after the sales were made the customer service was non-existent. Mr. James Park promised that he would take care of the problems that my family and I identified in the cars but they turned out to be idle promises. It is extremely difficult to get a hold of the salesperson or the manager. I have resorted to asking for other salespeople and then having them transfer me to them as they are avoiding my calls. I am extremely dissapointed in the Lexus brand as it is evident that they do not screen/monitor their employees. During the sale, the employees always brought up the term, "luxury car" or "Luxury dealership" but this place and these people are far from it. One of the cars had a DVD player that did not work and did not have the proper equipment to make if functional. If these poeple ever promise anything, you may want to have it as part of your contract so you can hold them legally liable. I thought that since we were purchasing more than one car, we would have better service. My last ditch effort to get anything that they promised done was to call the Darcars owner and only then were some of the issues taken care of. I am extremely disappointed in Lexus, Darcars, Lexus of Silver Spring, and most of all of James Park and James Gardner. They really need to learn how to treat customers. I will make sure that my family and friends do not make the mistake of ever visiting that place. We are suppose to get a survey from Lexus and I cannot wait to let them know how poorly we were treated. We have been insulted, disrespected, lied to, and taken advantage of. Ensure that this does not happen to you. More

I want everyone to that this dealership is exceptional. From the time I walked in to the time I left I felt good about who I was working with. James was amazing to work with. He went above and beyond to ma From the time I walked in to the time I left I felt good about who I was working with. James was amazing to work with. He went above and beyond to make sure we left the happy. He was always on our side, he was extremely attentive and was always available. I would recommend anyone that needs a car to go to this dealership. He was also extremely honest. Troia was also experimental to work with. She explained everything to us in so much detail. When we left the dealership we truly felt like we were in good hands. Alex the manager was also great! He knew we were serious and gave us the best possible deal. We want to thank everyone so much for our amazing experience. More

Great facility and excellent service! James Joon Park really went above and beyond our expectations. Everyone there was very friendly and honest. My wife and I were very happy new car owners. Best lex really went above and beyond our expectations. Everyone there was very friendly and honest. My wife and I were very happy new car owners. Best lexus dealership in the entire dc metro area hands down! More

Was offered a price on the car, but the finance person charged me the original price. I've tried to change this to no avail. I believe that I was cheated. I would never go back there again or recommend charged me the original price. I've tried to change this to no avail. I believe that I was cheated. I would never go back there again or recommend this dealer to anyone. More

Every was very nice, even the receptionist offered us, water Coffee, anything as soon as we came in. James was a great help, Went above and beyond the call of duty to make sure that we were satisfied. I w water Coffee, anything as soon as we came in. James was a great help, Went above and beyond the call of duty to make sure that we were satisfied. I would recommend the entire dealership to anyone looking for an Lexus - But Try to look for James and you won't be dissatisfied. I have never seen a sales person, so concerned with our needs, instead of their own. Thanks!!!!! More

As a repeat customer, I walked into this dealership looking to possibly upgrade. I was stuck on getting another vehicle the exact same color, but it appears that Lexus doesn't produce vehicles in that looking to possibly upgrade. I was stuck on getting another vehicle the exact same color, but it appears that Lexus doesn't produce vehicles in that color anymore. After I selected a vehicle that I would consider, James immediately went to bat for me. I stood firm on what I wanted for my trade-in, he got it for me. Each time he came from the various dealership offices, he had better and better news for me! Still reluctant, he introduces me to Amal Adnon, the financial service manager. After seeing her genuine smile and warm greeting, I knew I was walking out of there with that car! The initial numbers she crunched scared me to death, and she saw it in my face. She asked me what I wanted my note to be, and she brought me to $18.00 more that my quote! The thing that I most appreciated was that I heard she was about to leave for the day, then after meeting me, she decided to take me as he last customer. I was done with all of the paperwork in one (1) hour. James & Amal are a dynamic team, and I would highly recommend working with this pair for an honest deal and exceptional treatment! More

I purchased my first Lexus here a few weeks ago and the customer service was top of the line just as the car. The salesman had the car ready for me when I got there and everything was as they said it woul customer service was top of the line just as the car. The salesman had the car ready for me when I got there and everything was as they said it would be. I recieved a fair value for my trade and the price for the new car was fantastic. Financing and paperwork was a breeze with the help of the wonderful Amal. I am completely satisfied with my car, the service provided and I would recommend this dealership. Thanks Rick and Amal for the great purchasing experience! I love my new RX350. More

I would recommend Lexus of Silver Spring to anyone in the market to buy a Lexus! The sales and finance team (Rick Sanchez, Alex Abbaszadeh and Christopher Morris) were EXCEPTIONAL -- friendly and profession market to buy a Lexus! The sales and finance team (Rick Sanchez, Alex Abbaszadeh and Christopher Morris) were EXCEPTIONAL -- friendly and professional. The above-and-beyond customer service that was rendered to me should set the standards for other dealerships to follow. I LOVE MY LEXUS IS250! Thanks, Rick, Alex and Chris! More