
DARCARS Lexus of Silver Spring
Silver Spring, MD
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Always a great experience! I've purchased many cars in my lifetime, including my last few from Lexus of Silver Spring. I keep coming back to this location because of their fair I've purchased many cars in my lifetime, including my last few from Lexus of Silver Spring. I keep coming back to this location because of their fair pricing, and proximity to my home. I've got to say, while I've never been disappointed with my experience here, none were as good as this past purchase. Chris Cenado always treats me great, but the real star was their new manager Matt (not sure about his last name). He was personable, respectful, honest, and overall just made the entire process enjoyable. If anyone reading this is looking for a Lexus dealer, this is the one! Hopefully Matt and Chris will be around for the next one! More
Excellent buying experience!!! Sam Kim and his supervisor Matt made buying our Lexus easy and enjoyable. usually you don't hear those two synonyms when purchasing a car. I would hig Sam Kim and his supervisor Matt made buying our Lexus easy and enjoyable. usually you don't hear those two synonyms when purchasing a car. I would highly recommend this dealership, they were not pushy but negotiated like professionals. Regards, Michelle More
WORST DEALERSHIP My past experience with this dealership had always been outstanding up until I started noticing some changes...new service manager, loss of the best s My past experience with this dealership had always been outstanding up until I started noticing some changes...new service manager, loss of the best service advisor Shaun Heckle and shortly after Delfin Green, new general manager, etc. I can only assume these changes were approved by dealership owner in hopes to benefit this company. From my experience and of the experience of friends and family, these changes were the starting point of the collapse of a dealership we once loved and trusted. In turn, my family has observed a multitude of counterfeit personalities in disguise of great management. DO NOT TRUST THIS DEALERSHIP! False service recommendations will be made. New service. In addition we have noticed this dealership is losing more and more of their most reputable employees and we have finally decided to take our business elsewhere. More
Great Car -- Horrible service (paperwork on license plate) I love the Lexus RX -- this is my third but the first from this car dealer. They lost my paper work and accounts (so I filled everything out twice) a I love the Lexus RX -- this is my third but the first from this car dealer. They lost my paper work and accounts (so I filled everything out twice) and now its been six months and still no plates. They claim they are missing a form (which thankfully I save the scans and emails that show they acknowledge it). I email/call and can't get an answer about what to do. Looks like I will have to return this mess to them and start over....... alas, not with Lexus. My sales guy Alex was great...its the corporate office I think that is just incompetent. The amount of hours I have spent on this would make you cry. More
Excellence!!! I was extremely satisfied with my experience here. The staff was knowledgeable and didn't pressure me into buying a car. We discussed all purchasing I was extremely satisfied with my experience here. The staff was knowledgeable and didn't pressure me into buying a car. We discussed all purchasing options and found the best fit for me. I love my car. Just see Andreas. More
Perfection I've bought many cars in my lifetime, but never have I felt compelled to write a review regarding my experience at a place of business. Recently, I r I've bought many cars in my lifetime, but never have I felt compelled to write a review regarding my experience at a place of business. Recently, I received a phone call from Matt, one of the Sales Managers, claiming that the dealership needed my leased Lexus back early so they could replenish their pre-owned inventory. He told me he could give me a brand new car, with the exact same terms and features of my existing vehicle, without anything from me except my current lease. I'm always leery about things like this, but there was something about my discussion with Matt that made me feel ok about it. A few hours later, I arrived at the dealership. I was literally greeted at the door by him, which was a shock, since managers always seem to be stuck in their office, playing that game "telephone" with the sales people like we did when we were younger. He brought me over to a wonderful sales person named Jonathan, who had everything ready, including a clean vehicle and preliminary paperwork. A couple hours later, I was driving away in my brand new car. It was truly an incredible experience. Matt played no games, and everything was as it was explained to me on the phone. Jonathan was attentive and friendly. Whatever upper management is doing at Lexus of Silver Spring, KEEP IT UP! I've been a customer of theirs for many years, but I've never been as pleased as I am right now. More
GERMAN CARS ARE NOT WORTH IT, GO BUY A LUXURIOUS LEXUS I wanted a car that was reliable and luxurious. German cars were just not worth it. I went in for a test drive and the staff at Lexus was just fabulou I wanted a car that was reliable and luxurious. German cars were just not worth it. I went in for a test drive and the staff at Lexus was just fabulous. I was a owner of a 2010 BMW X5 and a 2013 Toyota Prius. I didn't have to trade in my cars but I Justin Reed gave me a great deal, too hard to resist. In the State of Maryland you also get a tax break for trading in your cars, so it was worth trading my cars. Trevor and Kenneth are sales managers where they listened to my concerns and made the buying process so easy and stress free. If you just go, they will get you into a car~! Kenneth Kim is the man to go to. Just go straight to him because he gets things done extremely fast and accurate. For the cherry on top Chris Morris aka "Chef" got me out of there faster than a roadrunner and made the buying process really easy. Just go there and you will be blown away by the awesome staff and awesome cars. More
A simply wonderful experience! Every aspect of my buying experience was perfect! I was treated with great care! I highly recommend this dealership! Everyone from our Salesman Ale Every aspect of my buying experience was perfect! I was treated with great care! I highly recommend this dealership! Everyone from our Salesman Alex to the Manager Trevor and the Finance Manager was a true pleasure to work with. Alex really took his time to show me all of the features (bells and whistles) of the vehicle! Thank you for making this a wonderful buying experience!! More
2015 Lexus Rh450 I got the best buying experience. Try it and you will see want I mean when I say the "Best Buying Experience Ever." They really make you feel like a I got the best buying experience. Try it and you will see want I mean when I say the "Best Buying Experience Ever." They really make you feel like a celebrity! More
Very happy with our experience We purchased a 2014 Lexus 300 Hybrid and could not be happier with our purchase. Our sales person, Shell Lewis, was exceptional. He had our best int We purchased a 2014 Lexus 300 Hybrid and could not be happier with our purchase. Our sales person, Shell Lewis, was exceptional. He had our best interest in mind, was very honest, spent an incredible amount of time with us, explained everything. We did not feel rushed. It was a very enjoyable experience. We love our car and would highly recommend Shell and Lexus of Silver Spring. More