DARCARS Lexus of Silver Spring

I went in to purchase a CPO Lexus truck. The salesperson was kind, Ebi. The manager, Justin, left much to be desired. After speaking with him and negotiating a reasonable deal, a different amount appeared was kind, Ebi. The manager, Justin, left much to be desired. After speaking with him and negotiating a reasonable deal, a different amount appeared on my final paperwork. When I refused to complete the deal, I was referred to the "pre-owned" director, Scott. He proceeded to threaten me into purchasing a vehicle I had not taken possession of by telling me since I did some of the paperwork, I owned the vehicle. The strong-arm tactics included several stories about others they had taken to court and judges forcing customers to purchase vehicles. He told me that they owned my trade and I owned the truck that I went in to purchase, solely because I signed a few papers. I never took possession of the vehicle and never drove it other than a test drive. I also refused to sign over my trade when I realized what was happening. I contacted the dealership under a different name a few days later to inquire about 2 different trucks that I had seen on the lot. The less than knowledgeable sales person tried to convince me that they were the premium models and the same. Having seen both of them, I knew one had features the other did not. I also learned that the dealership purchases vehicles from random auctions, so you don't know where the vehicles came from and can't be certain about their maintenance. I emailed the dealership hierarchy on 2 separate occasions and did not receive a reply from their customer service manager, so clearly they had no interest in resolving the matter. I will NEVER make an attempt to purchase a vehicle from this dealership and would advise others to stay away. Their tactics are not customer centric and their interest is making money for the dealership, not serving the customer. STAY AWAY FROM LEXUS OF SILVER SPRING PRE-OWNED!!!!! YOU WILL REGRET THE TRIP. More

I wish I could say that I had a great experience here. At this dealership everyone is really friendly until you sign on the dotted line.....After that everything goes out the window. I should have gone w At this dealership everyone is really friendly until you sign on the dotted line.....After that everything goes out the window. I should have gone with my gut instinct and took the drive back down to Pohanka Lexus of Chantilly. My terrible experience all started on my first visit. I repeatedly ask myself why did I return and give them my business. My advice to others never purchase under time pressure or sales pressure, for that matter. They all seem to work together and not in the favor of the customer. They make promises that they never have intentions on following through with. I would not recommend anyone here for any future purchases or for their service. I have never purchased a car and not received follow up from my salesperson. I was actually surprised at the treatment that I was given here. Needless to say when I purchase my new Lexus in February, I will not be returning here. They should take a step back and take a look at the level of service that they are providing and realize that consumers have many options on which dealership they choose when purchasing their car. More

This was my first car buying experience and I wished it could have gone a little better than it did. I look forward to working with the dealership as they promised to arrive at a good resolution. could have gone a little better than it did. I look forward to working with the dealership as they promised to arrive at a good resolution. More

I was greeted as soon as I arrived. My salesman was knowledgeable and very helpful and he made sure I was happy and satisfied with my purchase. The dealership manager may sure to get the car to a price knowledgeable and very helpful and he made sure I was happy and satisfied with my purchase. The dealership manager may sure to get the car to a price we both agreed upon and explained everything. He also honored my military service by extending a military rebate. The finance manager was very helpful and explained all of the products and what fit my needs. More

First of all, I just wanted to say that I had the best New Car buying experience at Lexus of Silver Spring. Andreas Tsirikos is the best Car Salesman that Ive ever worked with. I've bought many new cars New Car buying experience at Lexus of Silver Spring. Andreas Tsirikos is the best Car Salesman that Ive ever worked with. I've bought many new cars in the past and this was my 2nd new Lexus that i've purchased. Andreas by far was the best salesperson that Ive ever worked with. Being that I am women, Ive dealt with many salesmen that treated me like I didnt know what I wanted, I didnt know what I was talking about or "there is no way that you can get that car, for that price". Andreas was the first salesman that I worked with, that didnt care about him making money and wanted me to get the best deal that i could possibly get. It was almost like a big brother helping his little sister. There was no pressure or no aggressive salesmen tactics trying to force me to buy something that i didnt want or a price that I wasnt comfortable paying. He made sure that I got the price and the car that I wanted!!! This is why I rated Lexus of Silverspring the highest rating possible. This experience was truly outstanding!!! More

I have just recently purchased a Lexus and the overall service was incredible. Bayo is such a valuable and pleasant person to work with. He was very patient and friendly. I wouldn't ask for anyone else to service was incredible. Bayo is such a valuable and pleasant person to work with. He was very patient and friendly. I wouldn't ask for anyone else to be my dealer. More

My husband and I have purchased over 15 cars in the last two years and I honestly have to say that this by experience was by far the most pleasurable experience that we have ever encountered. Terry was an a two years and I honestly have to say that this by experience was by far the most pleasurable experience that we have ever encountered. Terry was an absolute wonder to work with he made sure that all of the paperwork was done efficiently we didn't have to wait around we got in and out in all of our concerns addressed promptly. The manager James made us feel like we were at home, that we had been lifetime customers and that we were actually friends of everybody that worked there. While we Surely enjoy our new LX 570 I don't know it by next car will be A lexus but I can promise you that either Terry or James will be our salesperson. More

Heard of the famous saying 'Used car salesmen sell snake oil'. I experienced that here. Terrible experience looking to buy a used car. The two James guys are cheats to the core. Let me tell you the car-fax oil'. I experienced that here. Terrible experience looking to buy a used car. The two James guys are cheats to the core. Let me tell you the car-fax report looks ultra clean but the car would have been in an accident. If you get the car inspected by a good inspector you can find it out. I was lucky in that way that my inspector found it. Now after this, i told them i dont want the car and asked return the deposit back. They said, sure, within a week. But that did not come until 40 days that too with 3 reminders. Ultimately a nice guy in the financial division took care of my return without the intervention of this James Gardner. Lexus boasts of excellent customer service but this James Gardner is exactly the opposite. Dont trust these fellows, especially the used car people here are simply horrible. More

My wife and I brought our first brand new Lexus from Silver Spring and we came back 12 years later to purchase another one. We looked at the pre owned certified Lexus last September 2011 and purchase a Silver Spring and we came back 12 years later to purchase another one. We looked at the pre owned certified Lexus last September 2011 and purchase a 2010 ES 350. So I needed a SUV because the one i had was reaching it last leg. Since we had such a great experience with the pre owned vehicle we purchase, we decided to look at another pre owned certified RX 350. This time the experience was even better once we met Rick Sanchez. He was by far the best sells person i have ever in counter. Let me say this before purchasing a pre owned vehicle i have never brought a used car before. With the very low mileage vechicle he showed us it was a no brainer to purchase a pre owned RX. With the minor imperfection Rick made sure everything was taken care of. He is such a valuable employee to this company. I would not be surprise to see him becoming a general manager one day. Alex the sales manager was very helpful and made sure the deal we got for the RX was fair to all parties. More

Rick and Justin at Lexus of Silver Spring were a pleasure to deal with in connection with the trade of my older vehicle and the purchase of a CPO Lexus. Rick went to bat for me with his manager Justin, an to deal with in connection with the trade of my older vehicle and the purchase of a CPO Lexus. Rick went to bat for me with his manager Justin, and genuinely served as my advocate so that I would not have to go back and forth with extensive negotiations on site. He valued my time and business. The 2 exhibited clear communication and professional standards throughout the transaction. More