DARCARS Lexus of Silver Spring

Beware!!! I purchased a 2011 rx350 from used dealership. What I was told was an awd, later , after three months, found out was 2wheel drive after getting stuck I purchased a 2011 rx350 from used dealership. What I was told was an awd, later , after three months, found out was 2wheel drive after getting stuck in the snow. Went back to dealership and was put in a rx 350 what I originally wanted an awd.. After fighting for every penny, I took almost a 10k loss bc of a inexperienced sales person.. Now I am upside down on a Lexus I will probably have to keep forever to get out of the hole.. On top of a that the first purchase it took almost 3 months to get tags and title work done after calling several times. And second purchase was even worse took 4 months to get tags after being force to pay extra for taxes that they don't calculate for during transaction. Very poor customer relations in finance department was told sevral times "I will call you back" and guess what no call back. Finance manager filled me full of crap told me he was working with dmv and my tags magically appeared same day. I spoke with and called finance department probably 12 times, and several times could not speak with anyone bc they were "to busy"when they should have been calling me in the first place telling me what was going on!! Beware dealership is not there for the customer only for themselves!!!! What a terrible and chaotic experience for what should have been a rewarding and exciting purchase... More

Bayo was a professional. He did not pressure me to by my first car from Darcars. I have since purchased 2 more cars. Highly recommend. first car from Darcars. I have since purchased 2 more cars. Highly recommend. More

I'm buying a brand new lexus from this dealership for bunch of times. Staffs are really friendly and always offer me a reasonable price. They never try to make any deal based on money. They always tries bunch of times. Staffs are really friendly and always offer me a reasonable price. They never try to make any deal based on money. They always tries to give the best server, best deal to their costumer. It'll be my present and future Lexus dealership Thank you Guys More

Mr Awan was our salesperson and he helped us in very professional manner on every step of the way. He took time in showing the vehicle and the features until we felt comfortable. He helped us though the professional manner on every step of the way. He took time in showing the vehicle and the features until we felt comfortable. He helped us though the complete process of contract and finance aspect of the deal. I would strongly recommend Mr. Awan to my friend, family and anybody ask me for the sales person. Whole staff and the dealership environment was very pleasant. Looking forward to visit the Lexus of Silver Spring. Thank you Mr. Awan and everybody there. Dr. Sureja More

Let me just tell you how happy I am with the customer service displayed when I bought my brand new beautiful Lexus. Andreas is Outstanding in every category. The best executive sales person on the floo service displayed when I bought my brand new beautiful Lexus. Andreas is Outstanding in every category. The best executive sales person on the floor. Very good to work with. Andreas made sure that all of my inquiries, needs and requests (and there were many) were taken care of. I felt very confortable that I was getting the very best deal for my money. Andreas and Sally - always friendly and over - the - top helpful in every category. They were a complete pleasure to deal with. Trevor is the ultimate manager!!!! Trevor made sure that I was happy with my new car. I am very happy with the 100% customer service and value that I received from this dealership. I am now convinced to stay with Lexus of Silver Spring -- as they are outstanding and deserve the best ratings and reviews. I am a satisfied customer and will highly recommend this dealership to everyone who wants to be treated with 100% customer service. They will have you riding in style and happy about your decision to make Lexus part of your life experience. More

would recommend this dealership mostly because of Raymond Neal. Ray's attention to our requirements, etc., was extra-ordinary. The dealership was attractive, conveniently located and overall impressive. H Neal. Ray's attention to our requirements, etc., was extra-ordinary. The dealership was attractive, conveniently located and overall impressive. Haven't used the service department yet, new car, but from what I overheard from other clients, it sounds exceptional. His excellent and professional service definitely encourages us to recommend this dealership and to purchase another Lexus from Ray. More

I went in to purchase a CPO Lexus truck. The salesperson was kind, Ebi. The manager, Justin, left much to be desired. After speaking with him and negotiating a reasonable deal, a different amount appeared was kind, Ebi. The manager, Justin, left much to be desired. After speaking with him and negotiating a reasonable deal, a different amount appeared on my final paperwork. When I refused to complete the deal, I was referred to the "pre-owned" director, Scott. He proceeded to threaten me into purchasing a vehicle I had not taken possession of by telling me since I did some of the paperwork, I owned the vehicle. The strong-arm tactics included several stories about others they had taken to court and judges forcing customers to purchase vehicles. He told me that they owned my trade and I owned the truck that I went in to purchase, solely because I signed a few papers. I never took possession of the vehicle and never drove it other than a test drive. I also refused to sign over my trade when I realized what was happening. I contacted the dealership under a different name a few days later to inquire about 2 different trucks that I had seen on the lot. The less than knowledgeable sales person tried to convince me that they were the premium models and the same. Having seen both of them, I knew one had features the other did not. I also learned that the dealership purchases vehicles from random auctions, so you don't know where the vehicles came from and can't be certain about their maintenance. I emailed the dealership hierarchy on 2 separate occasions and did not receive a reply from their customer service manager, so clearly they had no interest in resolving the matter. I will NEVER make an attempt to purchase a vehicle from this dealership and would advise others to stay away. Their tactics are not customer centric and their interest is making money for the dealership, not serving the customer. STAY AWAY FROM LEXUS OF SILVER SPRING PRE-OWNED!!!!! YOU WILL REGRET THE TRIP. More

I wish I could say that I had a great experience here. At this dealership everyone is really friendly until you sign on the dotted line.....After that everything goes out the window. I should have gone w At this dealership everyone is really friendly until you sign on the dotted line.....After that everything goes out the window. I should have gone with my gut instinct and took the drive back down to Pohanka Lexus of Chantilly. My terrible experience all started on my first visit. I repeatedly ask myself why did I return and give them my business. My advice to others never purchase under time pressure or sales pressure, for that matter. They all seem to work together and not in the favor of the customer. They make promises that they never have intentions on following through with. I would not recommend anyone here for any future purchases or for their service. I have never purchased a car and not received follow up from my salesperson. I was actually surprised at the treatment that I was given here. Needless to say when I purchase my new Lexus in February, I will not be returning here. They should take a step back and take a look at the level of service that they are providing and realize that consumers have many options on which dealership they choose when purchasing their car. More

This was my first car buying experience and I wished it could have gone a little better than it did. I look forward to working with the dealership as they promised to arrive at a good resolution. could have gone a little better than it did. I look forward to working with the dealership as they promised to arrive at a good resolution. More

I was greeted as soon as I arrived. My salesman was knowledgeable and very helpful and he made sure I was happy and satisfied with my purchase. The dealership manager may sure to get the car to a price knowledgeable and very helpful and he made sure I was happy and satisfied with my purchase. The dealership manager may sure to get the car to a price we both agreed upon and explained everything. He also honored my military service by extending a military rebate. The finance manager was very helpful and explained all of the products and what fit my needs. More