DARCARS Lexus of Silver Spring

2015 Lexus Rh450 I got the best buying experience. Try it and you will see want I mean when I say the "Best Buying Experience Ever." They really make you feel like a I got the best buying experience. Try it and you will see want I mean when I say the "Best Buying Experience Ever." They really make you feel like a celebrity! More

Very happy with our experience We purchased a 2014 Lexus 300 Hybrid and could not be happier with our purchase. Our sales person, Shell Lewis, was exceptional. He had our best int We purchased a 2014 Lexus 300 Hybrid and could not be happier with our purchase. Our sales person, Shell Lewis, was exceptional. He had our best interest in mind, was very honest, spent an incredible amount of time with us, explained everything. We did not feel rushed. It was a very enjoyable experience. We love our car and would highly recommend Shell and Lexus of Silver Spring. More

Outstanding customer service - Andreas Tsirikos, This review is for Lexus of Silver Spring, especially regarding the team of Andreas Tsirikos, Kenneth Kim, and Vincent Gross. I purchased my car back This review is for Lexus of Silver Spring, especially regarding the team of Andreas Tsirikos, Kenneth Kim, and Vincent Gross. I purchased my car back in May 2014, so please forgive me for the lateness of this review. I was looking to purchase a new car, and after months of research, I decided to go from my dying 2000 Honda Accord to a new 2014 Rx350 F-Sport. Since the new 2015's just hit the market, I was looking to save a little on the new car by going with the '14 model. My brother in law and I called all the Lexus dealerships in Baltimore, and no one had 2014's in stock. So we decided to just go a look at the 2015's. On our way to the Owings Mills location, Andreas called me on my cell phone to tell us he had one in stock. So off to Silver Spring. Andreas was quick to greet us when we arrived and showed us the last of the 2014's he had. The floor model, black on black. Andreas was incredibly knowledgeable about every aspect of the car, from the mechanics, electronics, as well as history of the model. The actual negotiation of the car price was not nearly as bad as I had envisioned. Andreas was patient and was able to explain every number. He was not a high pressure salesman. He wants to make a deal happen, and he will go the extra mile to make that happen. We came with a number, and we were able to hit that number for the car. The process did take some time; but that's another thing with Andreas and his team... he's willing to stay to make you happy. We arrived around 6pm and didn't drive off the lot until 11pm, on a Friday. Both Kenneth Kim and Vincent Gross were also a pleasure to work with. They want to make a deal and they want you to be happy. I drove off the lot completely happy with my experience at this dealership. The service at Lexus of Silver Spring is second to none. I highly recommend this dealership if you want high quality customer service, staff that makes you feel welcome, and sales staff that works with you to make that deal happen. Finally, my brother in law just bought a car from the same team yesterday. We arrived at 7pm and left at just past 1am! Yes, they stayed until past 1am to make this deal happen. They want you to be happy. If you're serious about buying a car, they will make a deal happen. Just come prepared, do your research beforehand... they'll work with you. Thanks Andreas, Kenneth, and Vincent. You guys are great! We promise to come in way earlier next time. More

Fantastic Salesperson - Aaron Witherspoon Aaron Witherspoon The best Lexus Pre-Owned Sales Consultant on the Team, My experience with Aaron was absolutely outstanding. I will say Aaron is the Aaron Witherspoon The best Lexus Pre-Owned Sales Consultant on the Team, My experience with Aaron was absolutely outstanding. I will say Aaron is the VZ Red Zone at Lexus of Silver Spring, he provided me play by play customer service as the car was being services and cleaned up.... He made sure my car deal was flawless and provided updates as the car was being certified via phone call, email, text'd or leave me a message. He was prompt on returning my calls and answering any questions I had about the car purchase. Aaron and Kevin (GM) collaborated like Kobe and Shaq these guys are the "A" team of Lexus Silver Spring which in return made this the best car deal of my life. More

Beware!!! I purchased a 2011 rx350 from used dealership. What I was told was an awd, later , after three months, found out was 2wheel drive after getting stuck I purchased a 2011 rx350 from used dealership. What I was told was an awd, later , after three months, found out was 2wheel drive after getting stuck in the snow. Went back to dealership and was put in a rx 350 what I originally wanted an awd.. After fighting for every penny, I took almost a 10k loss bc of a inexperienced sales person.. Now I am upside down on a Lexus I will probably have to keep forever to get out of the hole.. On top of a that the first purchase it took almost 3 months to get tags and title work done after calling several times. And second purchase was even worse took 4 months to get tags after being force to pay extra for taxes that they don't calculate for during transaction. Very poor customer relations in finance department was told sevral times "I will call you back" and guess what no call back. Finance manager filled me full of crap told me he was working with dmv and my tags magically appeared same day. I spoke with and called finance department probably 12 times, and several times could not speak with anyone bc they were "to busy"when they should have been calling me in the first place telling me what was going on!! Beware dealership is not there for the customer only for themselves!!!! What a terrible and chaotic experience for what should have been a rewarding and exciting purchase... More

Bayo was a professional. He did not pressure me to by my first car from Darcars. I have since purchased 2 more cars. Highly recommend. first car from Darcars. I have since purchased 2 more cars. Highly recommend. More

I'm buying a brand new lexus from this dealership for bunch of times. Staffs are really friendly and always offer me a reasonable price. They never try to make any deal based on money. They always tries bunch of times. Staffs are really friendly and always offer me a reasonable price. They never try to make any deal based on money. They always tries to give the best server, best deal to their costumer. It'll be my present and future Lexus dealership Thank you Guys More

Mr Awan was our salesperson and he helped us in very professional manner on every step of the way. He took time in showing the vehicle and the features until we felt comfortable. He helped us though the professional manner on every step of the way. He took time in showing the vehicle and the features until we felt comfortable. He helped us though the complete process of contract and finance aspect of the deal. I would strongly recommend Mr. Awan to my friend, family and anybody ask me for the sales person. Whole staff and the dealership environment was very pleasant. Looking forward to visit the Lexus of Silver Spring. Thank you Mr. Awan and everybody there. Dr. Sureja More