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DARCARS Lexus of Silver Spring
Silver Spring, MD
1,727 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,727 reviews
August 26, 2015
WORST DEALERSHIP My past experience with this dealership had always been outstanding up until I started noticing some changes...new service manager, loss of the best s My past experience with this dealership had always been outstanding up until I started noticing some changes...new service manager, loss of the best service advisor Shaun Heckle and shortly after Delfin Green, new general manager, etc. I can only assume these changes were approved by dealership owner in hopes to benefit this company. From my experience and of the experience of friends and family, these changes were the starting point of the collapse of a dealership we once loved and trusted. In turn, my family has observed a multitude of counterfeit personalities in disguise of great management. DO NOT TRUST THIS DEALERSHIP! False service recommendations will be made. New service. In addition we have noticed this dealership is losing more and more of their most reputable employees and we have finally decided to take our business elsewhere. More
by Pthang
Employees Worked With
Kevin Colabucci, Wanda Cockrell
August 22, 2015
Great Car -- Horrible service (paperwork on license plate) I love the Lexus RX -- this is my third but the first from this car dealer. They lost my paper work and accounts (so I filled everything out twice) a I love the Lexus RX -- this is my third but the first from this car dealer. They lost my paper work and accounts (so I filled everything out twice) and now its been six months and still no plates. They claim they are missing a form (which thankfully I save the scans and emails that show they acknowledge it). I email/call and can't get an answer about what to do. Looks like I will have to return this mess to them and start over....... alas, not with Lexus. My sales guy Alex was great...its the corporate office I think that is just incompetent. The amount of hours I have spent on this would make you cry. More
by Sad Laura!!!!
Employees Worked With
Alex
August 03, 2015
Excellence!!! I was extremely satisfied with my experience here. The staff was knowledgeable and didn't pressure me into buying a car. We discussed all purchasing I was extremely satisfied with my experience here. The staff was knowledgeable and didn't pressure me into buying a car. We discussed all purchasing options and found the best fit for me. I love my car. Just see Andreas. More
by Billmorr22
Employees Worked With
Matt Emery, Andreas Tsirikos
July 26, 2015
Perfection I've bought many cars in my lifetime, but never have I felt compelled to write a review regarding my experience at a place of business. Recently, I r I've bought many cars in my lifetime, but never have I felt compelled to write a review regarding my experience at a place of business. Recently, I received a phone call from Matt, one of the Sales Managers, claiming that the dealership needed my leased Lexus back early so they could replenish their pre-owned inventory. He told me he could give me a brand new car, with the exact same terms and features of my existing vehicle, without anything from me except my current lease. I'm always leery about things like this, but there was something about my discussion with Matt that made me feel ok about it. A few hours later, I arrived at the dealership. I was literally greeted at the door by him, which was a shock, since managers always seem to be stuck in their office, playing that game "telephone" with the sales people like we did when we were younger. He brought me over to a wonderful sales person named Jonathan, who had everything ready, including a clean vehicle and preliminary paperwork. A couple hours later, I was driving away in my brand new car. It was truly an incredible experience. Matt played no games, and everything was as it was explained to me on the phone. Jonathan was attentive and friendly. Whatever upper management is doing at Lexus of Silver Spring, KEEP IT UP! I've been a customer of theirs for many years, but I've never been as pleased as I am right now. More
by Mr C
Employees Worked With
Matt Emery, Jonathan Dorfmann, Matt Emery
June 17, 2015
GERMAN CARS ARE NOT WORTH IT, GO BUY A LUXURIOUS LEXUS I wanted a car that was reliable and luxurious. German cars were just not worth it. I went in for a test drive and the staff at Lexus was just fabulou I wanted a car that was reliable and luxurious. German cars were just not worth it. I went in for a test drive and the staff at Lexus was just fabulous. I was a owner of a 2010 BMW X5 and a 2013 Toyota Prius. I didn't have to trade in my cars but I Justin Reed gave me a great deal, too hard to resist. In the State of Maryland you also get a tax break for trading in your cars, so it was worth trading my cars. Trevor and Kenneth are sales managers where they listened to my concerns and made the buying process so easy and stress free. If you just go, they will get you into a car~! Kenneth Kim is the man to go to. Just go straight to him because he gets things done extremely fast and accurate. For the cherry on top Chris Morris aka "Chef" got me out of there faster than a roadrunner and made the buying process really easy. Just go there and you will be blown away by the awesome staff and awesome cars. More
by Minkyu Seo
Employees Worked With
Trevor Warwick, Justin Reed, Kenneth Kim, Chris Morris
May 22, 2015
A simply wonderful experience! Every aspect of my buying experience was perfect! I was treated with great care! I highly recommend this dealership! Everyone from our Salesman Ale Every aspect of my buying experience was perfect! I was treated with great care! I highly recommend this dealership! Everyone from our Salesman Alex to the Manager Trevor and the Finance Manager was a true pleasure to work with. Alex really took his time to show me all of the features (bells and whistles) of the vehicle! Thank you for making this a wonderful buying experience!! More
by EllenM
Employees Worked With
Trevor Warwick, ALEX ABBASZADEH
March 24, 2015
2015 Lexus Rh450 I got the best buying experience. Try it and you will see want I mean when I say the "Best Buying Experience Ever." They really make you feel like a I got the best buying experience. Try it and you will see want I mean when I say the "Best Buying Experience Ever." They really make you feel like a celebrity! More
by linda
Employees Worked With
Trevor Warwick, Chris Morris
January 26, 2015
Very happy with our experience We purchased a 2014 Lexus 300 Hybrid and could not be happier with our purchase. Our sales person, Shell Lewis, was exceptional. He had our best int We purchased a 2014 Lexus 300 Hybrid and could not be happier with our purchase. Our sales person, Shell Lewis, was exceptional. He had our best interest in mind, was very honest, spent an incredible amount of time with us, explained everything. We did not feel rushed. It was a very enjoyable experience. We love our car and would highly recommend Shell and Lexus of Silver Spring. More
by Pam R
Employees Worked With
Shell Lewis
October 25, 2014
Outstanding customer service - Andreas Tsirikos, This review is for Lexus of Silver Spring, especially regarding the team of Andreas Tsirikos, Kenneth Kim, and Vincent Gross. I purchased my car back This review is for Lexus of Silver Spring, especially regarding the team of Andreas Tsirikos, Kenneth Kim, and Vincent Gross. I purchased my car back in May 2014, so please forgive me for the lateness of this review. I was looking to purchase a new car, and after months of research, I decided to go from my dying 2000 Honda Accord to a new 2014 Rx350 F-Sport. Since the new 2015's just hit the market, I was looking to save a little on the new car by going with the '14 model. My brother in law and I called all the Lexus dealerships in Baltimore, and no one had 2014's in stock. So we decided to just go a look at the 2015's. On our way to the Owings Mills location, Andreas called me on my cell phone to tell us he had one in stock. So off to Silver Spring. Andreas was quick to greet us when we arrived and showed us the last of the 2014's he had. The floor model, black on black. Andreas was incredibly knowledgeable about every aspect of the car, from the mechanics, electronics, as well as history of the model. The actual negotiation of the car price was not nearly as bad as I had envisioned. Andreas was patient and was able to explain every number. He was not a high pressure salesman. He wants to make a deal happen, and he will go the extra mile to make that happen. We came with a number, and we were able to hit that number for the car. The process did take some time; but that's another thing with Andreas and his team... he's willing to stay to make you happy. We arrived around 6pm and didn't drive off the lot until 11pm, on a Friday. Both Kenneth Kim and Vincent Gross were also a pleasure to work with. They want to make a deal and they want you to be happy. I drove off the lot completely happy with my experience at this dealership. The service at Lexus of Silver Spring is second to none. I highly recommend this dealership if you want high quality customer service, staff that makes you feel welcome, and sales staff that works with you to make that deal happen. Finally, my brother in law just bought a car from the same team yesterday. We arrived at 7pm and left at just past 1am! Yes, they stayed until past 1am to make this deal happen. They want you to be happy. If you're serious about buying a car, they will make a deal happen. Just come prepared, do your research beforehand... they'll work with you. Thanks Andreas, Kenneth, and Vincent. You guys are great! We promise to come in way earlier next time. More
by domonas
Employees Worked With
Andreas Tsirikos, Kenneth Kim, and Vincent Gross, Kenneth Kim, Andreas Tsirikos
October 20, 2014
Fantastic Salesperson - Aaron Witherspoon Aaron Witherspoon The best Lexus Pre-Owned Sales Consultant on the Team, My experience with Aaron was absolutely outstanding. I will say Aaron is the Aaron Witherspoon The best Lexus Pre-Owned Sales Consultant on the Team, My experience with Aaron was absolutely outstanding. I will say Aaron is the VZ Red Zone at Lexus of Silver Spring, he provided me play by play customer service as the car was being services and cleaned up.... He made sure my car deal was flawless and provided updates as the car was being certified via phone call, email, text'd or leave me a message. He was prompt on returning my calls and answering any questions I had about the car purchase. Aaron and Kevin (GM) collaborated like Kobe and Shaq these guys are the "A" team of Lexus Silver Spring which in return made this the best car deal of my life. More
by edmundz
Employees Worked With
Aaron Witherspoon
