DARCARS Lexus of Silver Spring

Pleasant experience buying a new Lexus My wife and I bought a new 2015 Lexus from Sam Kim in our first day of visit to the Lexus Silver Spring. This is a testament to Sam's hard work for th My wife and I bought a new 2015 Lexus from Sam Kim in our first day of visit to the Lexus Silver Spring. This is a testament to Sam's hard work for the day. Sam facilitated the entire process to make our experience as painless as could be. Sam is professional, responsive, attentive, courteous, and dedicated. He has the remarkable ability to marshal the dealer's resources to address our issues and concerns. We would also like to recognize Sam's colleagues: Matt Emery (sales manager) - efficient and effective. Amal Adnan (finance manager) - exudes enthusiasm and knowledge. Jonathan Dorfmann (sales consultant) - effectively mentored our learning of the complex Lexus Navigation system. Responded patiently and confidently in our subsequent calls on the vehicle's start-up operation. More

Very pleasant experience My wife and I were on our way home from vacation and decided to stop by because we wanted to see the ES300h they had in stock it had all the equipment My wife and I were on our way home from vacation and decided to stop by because we wanted to see the ES300h they had in stock it had all the equipment that we wanted. We met Mr. Kim and took a test drive. We told him we were just looking and were trying to decide on buying a 2015 or waiting for the 2016 to come out in the next couple weeks. He did not pressure us our or even try to talk us into buying the car on the lot. Instead he went on the Lexus website and told us all about the new features in the 2016 model. He answered all our question honestly and patiently, knowing that we were not going to make a decision that day. We made an offer on the vehicle a couple days later, he said ok and so did we.. It was one of the most hassle free car buying experiences we have ever had. More

GREAT SERVICE AND CUSTOMER CARE I FOUND HE CAR I NEEDED AND WAS WELL AENDED O B VER KNOWLEDGEBLE AND PROFFESSIONAL STAFF. I HAVE RECOMMENDED FRIENDS TO BUY FROM THIS DEALER INCLUDIN I FOUND HE CAR I NEEDED AND WAS WELL AENDED O B VER KNOWLEDGEBLE AND PROFFESSIONAL STAFF. I HAVE RECOMMENDED FRIENDS TO BUY FROM THIS DEALER INCLUDING M FAMIL MEMBERS. More

Exceptional Service For the first timing buying a car I felt the experience was great. From beginning to end I was treated with respect and like a highly valued customer. For the first timing buying a car I felt the experience was great. From beginning to end I was treated with respect and like a highly valued customer. Would definitely recommend to family and friends. More

Always a great experience! I've purchased many cars in my lifetime, including my last few from Lexus of Silver Spring. I keep coming back to this location because of their fair I've purchased many cars in my lifetime, including my last few from Lexus of Silver Spring. I keep coming back to this location because of their fair pricing, and proximity to my home. I've got to say, while I've never been disappointed with my experience here, none were as good as this past purchase. Chris Cenado always treats me great, but the real star was their new manager Matt (not sure about his last name). He was personable, respectful, honest, and overall just made the entire process enjoyable. If anyone reading this is looking for a Lexus dealer, this is the one! Hopefully Matt and Chris will be around for the next one! More

Excellent buying experience!!! Sam Kim and his supervisor Matt made buying our Lexus easy and enjoyable. usually you don't hear those two synonyms when purchasing a car. I would hig Sam Kim and his supervisor Matt made buying our Lexus easy and enjoyable. usually you don't hear those two synonyms when purchasing a car. I would highly recommend this dealership, they were not pushy but negotiated like professionals. Regards, Michelle More

Excellence!!! I was extremely satisfied with my experience here. The staff was knowledgeable and didn't pressure me into buying a car. We discussed all purchasing I was extremely satisfied with my experience here. The staff was knowledgeable and didn't pressure me into buying a car. We discussed all purchasing options and found the best fit for me. I love my car. Just see Andreas. More

Perfection I've bought many cars in my lifetime, but never have I felt compelled to write a review regarding my experience at a place of business. Recently, I r I've bought many cars in my lifetime, but never have I felt compelled to write a review regarding my experience at a place of business. Recently, I received a phone call from Matt, one of the Sales Managers, claiming that the dealership needed my leased Lexus back early so they could replenish their pre-owned inventory. He told me he could give me a brand new car, with the exact same terms and features of my existing vehicle, without anything from me except my current lease. I'm always leery about things like this, but there was something about my discussion with Matt that made me feel ok about it. A few hours later, I arrived at the dealership. I was literally greeted at the door by him, which was a shock, since managers always seem to be stuck in their office, playing that game "telephone" with the sales people like we did when we were younger. He brought me over to a wonderful sales person named Jonathan, who had everything ready, including a clean vehicle and preliminary paperwork. A couple hours later, I was driving away in my brand new car. It was truly an incredible experience. Matt played no games, and everything was as it was explained to me on the phone. Jonathan was attentive and friendly. Whatever upper management is doing at Lexus of Silver Spring, KEEP IT UP! I've been a customer of theirs for many years, but I've never been as pleased as I am right now. More