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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.7
1,733 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,733 reviews

September 29, 2021

The price good and excellent service Thanks for The price good and excellent service Thanks for everything very nice customer service too good More

by Thaohuynh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cedeno, Ajay Arora, Bayo Ojo, Isaac Okebugwu, Ali Golestani, Godfrey Ukwandu, Waqar Bhatti, Joel Araojo, Alexander Rutere, Marius Marin
Sep 29, 2021 -

DARCARS Lexus of Silver Spring responded

So wonderful to hear. Thank you for sharing your experience with us! Congrats on your new Lexus!

September 23, 2021

After reading some of these reviews I wished I had a better experience. Purchased a new vehicle back in January 2021 and still didn't recieve my second key. Here it is September and was told multiple t More

by Mdurbana
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Berns
Sep 24, 2021 -

DARCARS Lexus of Silver Spring responded

I am very sorry for the delay with your second key. Follow-through is very important to us and I assure you that it was never our intention to let this slip through the cracks. I want to ensure that this is taken care of so I will discuss this with my team, and I also invite you to reach out directly. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277

September 19, 2021

I recommended Alex Abbaszadeh to friends who were looking for a new RX350. I had dealt with Alex when I was looking for my RX350 several years ago, and was favorably impressed. He was truly friendly and off More

by smz42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX ABBASZADEH
Sep 20, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Alex and the DARCARS Lexus of Silver Spring team. We appreciate your support and are wishing your friend safe travels in their new vehicle!

September 12, 2021

I feel fortunate to have lucked out with Sam as my salesperson. He was extremely helpful, willing, and went the extra mile to help me purchase my vehicle. I felt like he had my best interest, was hone More

by jlee729
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Sep 12, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for your great review! It is always good to see that Sam is continuing to create fantastic experiences for our valued guests. Thanks for supporting DARCARS Lexus of Silver Spring and congrats on your new car!

September 06, 2021

I had a great experience working with Sam and the staff at Darcars Lexus. Sam was very attentive and had great communication! I will definitely return for my next vehicle purchase! More

by Christy R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Sep 07, 2021 -

DARCARS Lexus of Silver Spring responded

Hi Christy - Thank you for the positive review of your experience at DARCARS Lexus! We appreciate your business and will pass on your happy thoughts to Sam. We look forward to working with you down the road. Enjoy your new vehicle!

September 02, 2021

Sam was extremely helpful. The service we received was excellent. The process was fast and easy. Sam took the type to show me all the special features of the car. More

by Cruz Adriana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Sep 03, 2021 -

DARCARS Lexus of Silver Spring responded

It is gratifying to know that Sam and the team were so efficient and thorough during your purchase! Thank you for coming to DARCARS Lexus of Silver Spring and for taking the time to write a wonderful review. Enjoy the ride in your new car!

August 31, 2021

I have been waiting to receive a key for over a month or more I was told that I was going to get the scratches on my car repaired they did not repair half of them and I try to do it right when I picked up t More

by Davjoy1963
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris lee
Aug 31, 2021 -

DARCARS Lexus of Silver Spring responded

We apologize for the delay with your title, keys, and registration. We strive to make the purchasing process go smoothly for our guests, and it is never our intention to inconvenience them. We assure you that we will look into your situation immediately to see if we can provide you with an update. If there is anything more we can do to assist you, or anything else you would like to share, please feel free to reach out at customerrelations@darcars.com or 1-800-327-2277. Thank you.

August 25, 2021

I met with CJ with Lexus services. He is very professional and timely. CJ has good customer service approach and always make me feel that I am in the right place for my car services. More

by IJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
Aug 25, 2021 -

DARCARS Lexus of Silver Spring responded

Thanks for the review! We're thrilled that you loved working with CJ and that he was professional and friendly.

August 25, 2021

Alex and Barry were wonderful to work with. For anyone looking for a car, I highly recommend Lexus of Silver Spring. We will be back in the future. More

by Stacyw14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Fiez, ALEX ABBASZADEH, Daji Cummings
Aug 26, 2021 -

DARCARS Lexus of Silver Spring responded

We appreciate the stellar feedback, Stacy, and we look forward to working with you again down the road. In the meantime, we wish you many safe and happy miles! Take care! - the DARCARS Lexus of Silver Spring team

August 22, 2021

Sam is the best auto dealer I ever met. He helped me in every side and saved me a lot of money, time, and energy. He is always there and ready to answer my questions and provide any help l need. I am luc More

by Gang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim, Tony Kim
Aug 23, 2021 -

DARCARS Lexus of Silver Spring responded

We're lucky to be your Lexus representative! It's fantastic to hear that Sam went above and beyond for you and that he's ready to assist you whenever the need arises. We're glad you've selected the DARCARS Lexus of Silver Spring team to take great care of you and we'll be here whenever you need us next!

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