DARCARS Lexus of Silver Spring

Exceeding Expectations=Customer For Life My wife & I visited the dealership on Tuesday, March 8th with NO intention of purchasing a vehicle that evening. Immediately upon entering the showroo My wife & I visited the dealership on Tuesday, March 8th with NO intention of purchasing a vehicle that evening. Immediately upon entering the showroom, Sam Kim greeted us in a manner that made us feel comfortable and genuinely welcomed. Sam asked all the right questions but even more importantly, listened to what we said. Needless to say, my wife fell in love with a 2015 IS 250 that was in the showroom. Without wasting any time, Sam orchestrated the IS 250 being taken out of the showroom floor and off we went on our test drive. During our test drive, Sam explained & showed us the features and benefits of the vehicle. What impressed us about Sam was his ability to inform us without being " the proverbial car salesman". When we arrived back at the dealership, I looked at my wife and asked her if she liked the car- her response was an emphatic,"I love it"! Only then, and this is what other so called car salesmen should learn from, did Sam ask,"What can I do to earn your business today"? I told Sam, let's see what you can do.....And with Matt Emery's guidance & direction as well as his innate ability to be transparent throughout the process, Sam DID!!! In today's competitive automotive industry, what separates and distinguishes a location is the commitment to exceeding a customer's expectations...And that's what Sam AND Matt Emery did!!! Sam Kim and Matt Emery are true ambassadors of Lexus of Silver Spring!!! More

Successful deal! Muhammad Awan Such a great person to communicate with. I definitely see myself doing business with him in the near future. Awesome easy to get along w Muhammad Awan Such a great person to communicate with. I definitely see myself doing business with him in the near future. Awesome easy to get along with and gave a great deal Muhammad Awan is definitely recommend! :) Thumps up, plus 10!!! Sincerely, Jean Mayas More

Recent purchase for 2016 IS 300 AWD My recently purchase was great, in addition, the service provided from Sam Kim was EXCELLENT or shall I say he's extremely awesome. He'd help you walk My recently purchase was great, in addition, the service provided from Sam Kim was EXCELLENT or shall I say he's extremely awesome. He'd help you walk through the whole process from picking out the right car for you, very considered your desires, and very patience. I'd recommend this dealership and especially to make your appointment to see Sam, I promise you'd be appreciated his services.THUMB UP!! More

Fantastic Car and an Even More Amazing Focus on the Customer This is the third Lexus I’ve purchased and I’ve had experience with multiple Dealers in four states along the East Coast. Silver Spring Lexus is at t This is the third Lexus I’ve purchased and I’ve had experience with multiple Dealers in four states along the East Coast. Silver Spring Lexus is at the top of my list. From the immaculate show room to the friendly, courteous staff, the dealership did everything possible to make the purchasing experience professional and satisfying. My experience began with telephone conversations and emails with the Internet Manager, who sent me specification sheets on vehicles shown on the dealer’s website. He met me when I arrived and introduced me to an executive sales associate that handled the test drives and discussed my needs and reviewed the vehicles available with the associated CarFax reports. I provided pricing comps that formed the basis for my offer. The final pricing was $500 below what I expected. The results of the negotiation was printed in way that permitted even a novice, like myself, to understand the various charges and credits that resulted in the final, bottom line cost. The discussions that followed, with the representative from the finance department, were equally satisfying. The terms of the agreement were comprehensive and clear. All the paperwork required to lease the new vehicle and for my trade-in, was presented in logical and understandable manner. In addition I was offered a loaner to drive, so I could return the next day with my trade-in title and to pick up my new Lexus. The whole experience was professional and flawless. I certainly recommend Lexus of Silver Spring to anyone shopping for a fair price and extraordinary customer service. The employees, that closed this sale, exceeded my every expectation. . More

Awesome Customer Care/Serivce I recently purchase my first Lexus from Darcars of Toyota but I heard my sister talk about her sale person Shell Lewis and recommended me to him regar I recently purchase my first Lexus from Darcars of Toyota but I heard my sister talk about her sale person Shell Lewis and recommended me to him regarding my vehicle and I must say I can understand why she continued to speak highly of him. I was extremely pleased with his eagerness to assist me with the formalities with my new purchase despite that he wasn't me sale person. My next purchase Shell Lewis will definitely get my business. I am greatly appreciative of his patience and his dedication to excellent customer service. More

The best car buying experience I purchased my first Lexus RX350 from one of the nicest most patient sales person ever. It was a blessing that I was introduced to Shell Lewis for my I purchased my first Lexus RX350 from one of the nicest most patient sales person ever. It was a blessing that I was introduced to Shell Lewis for my first Lexus purchase. He made me feel very comfortable during the whole experience. He didn't attempt to just put me into just anything to make a sale. He listened to my crazy demands regarding what I was looking for during this purchase and worked with me. The experience was so great you would have thought we were long lost friends. Truly grateful that I such a memorable experience with Shell Lewis. Everyone if very friendly and professional. I absolutely love how smooth my RX 350 rides. Thank you Shell it was such a pleasure doing business with you. More

Excellent sales person and experience I have purchased several cars from this Lexus dealership. Generally, it is an excellent dealership that I would recommend without reservation. In I have purchased several cars from this Lexus dealership. Generally, it is an excellent dealership that I would recommend without reservation. In particular, I worked with Mr. Ali Golestani (we call him Mr. Ali G.), who is a superb salesman. He was very patient, thorough, and competent. He knows the product line. He has an excellent rapport with clients, finance managers, and senior managers and will work very hard to deliver quality at a reasonable price. I highly recommend Mr Ali G. without reservation. More

Sam kim , Sales Rep. I recently bought a 2016 Lexus RX 350 and had the greatest car buying experience through Mr Kim . Not only was he so knowledgeable about the product h I recently bought a 2016 Lexus RX 350 and had the greatest car buying experience through Mr Kim . Not only was he so knowledgeable about the product he sold but He was such a pleasant person to talk to .He made me and my husband feel at ease and not being rushed in our making a decision to buy . He was very also personable at all levels and I give him a five star . More