DARCARS Lexus of Silver Spring

Fantastic car buying experience! With the help of wonderful sales executive, Sam Kim, my car buying experience couldn't have been better. Sam was very professional yet kind, knowled With the help of wonderful sales executive, Sam Kim, my car buying experience couldn't have been better. Sam was very professional yet kind, knowledgeable and personable. When my 2016 RX 350 F sport was missing its cargo nets, he even drove to my house to drop them off!! ---now, THAT type of customer service is just out of this world :-) I've always been royal to Lexus & owned several but was never treated the same way before----it was simply amazing to receive such a good, sincere customer service that is hard to find these days. If you want superb car buying experience, go visit Sam Kim at Lexus of Silverspring---he will definitely work hard to get you the best deal and pleasant experience. In my opinion, it's employees like Sam that makes a great, successful dealership. I will not only come back for my future purchases, but would recommend Sam Kim @ Lexus of Silverspring to all my friends & family. More

Always a rewarding experience with Mr. Mike Murphy. Mr. Murphy is exceptional and provides supreme service everytime. He keeps it "100"! He will give the pros and cons regarding pending issues with you Mr. Murphy is exceptional and provides supreme service everytime. He keeps it "100"! He will give the pros and cons regarding pending issues with your car and provide followup calls on how we should proceed. Mr. Murphy is an excellent Service/Sales Rep. for Lexus of Silver Spring. His recommendations are always the best advice given. He will tell you if the service to a particular part or system is really neededat the time- how much time you actually have to work with- to get prep for the investment. Thanks, KHiggs More

couldn't have been easier I dealt with Shell Lewis. He made the deal easier that I expected. I added an option at the last minute that they didn't have in stock so they looked I dealt with Shell Lewis. He made the deal easier that I expected. I added an option at the last minute that they didn't have in stock so they looked around and found what I wanted. I will use him and Lexus of Silver Spring again. Only problem is now my wife wants a Lexus. More

Wonderful Car Buying Experience I went into the dealership with the intention of buying a new car. I was greeted with a smile and I was helped quickly. I had the pleasure of dealing I went into the dealership with the intention of buying a new car. I was greeted with a smile and I was helped quickly. I had the pleasure of dealing with Sam Kim who I would recommend in a heartbeat. He was so knowledgeable about all the cars and answered all my questions. He was far too nice to be a typical car salesman. He tried his hardest to give me the best price without haggling too much. I truly felt he had my best interests at heart. I ended up going home with a new Lexus Nx 300 fully loaded. I couldn't be happier with the car and service I received. He went above and beyond my expectations. I would recommend him to anyone who is looking to purchase a new or used car. More

The experience has always been outstanding at this dealershi Every time I have gone to this dealership, the staff has been outstanding. I have always received excellent service from sales rep. Mike Aragon, serv Every time I have gone to this dealership, the staff has been outstanding. I have always received excellent service from sales rep. Mike Aragon, service consultant, Mike Murphy and the other staff members. More

The service associate C.J was exceptional. Since my interaction with CJ the service advisor , my experience has been rewarding. He is exceptional and is a great resource.I would always recommen Since my interaction with CJ the service advisor , my experience has been rewarding. He is exceptional and is a great resource.I would always recommend this service center. More

Excellent experience purchasing my RC-F I contacted several dealers in my search for an RC-F, and in many aspects my experience at Silver Spring Lexus was exemplary. First of all, they had I contacted several dealers in my search for an RC-F, and in many aspects my experience at Silver Spring Lexus was exemplary. First of all, they had this unusual muscle car in stock and in the color I wanted. My sales associate was Ling Wu and found him to be very quick to understand the type of car I wanted. He offered me a test drive and I was subsequently able to take the car home for a four day extended test drive. This was most unusual to me and none of my work colleagues had ever experienced this before. The car did not disapoint, and I decided to purchase it. I had time to do some research online for a good asking price, and to my surprise, it was accepted. The price was about $13k off the MSRP. After taking the car home and driving it around for a few more days, I found a scar on the front passenger side rim. Since I did not point out this issue before taking delivery, I was not sure what Ling's response would be, but after consulting with the manager, I was pleased to learn that they would cover the cost of the repair on this rim (and other minor blemishes on the others). The repair job that was done on the rim is amazing as I am unable to find the spokes that had this scar. This despite the fact that it appeared a small chunk of metal was missing prior to the repair. During the repair process of my rim Christine from service kept me informed about the status of my vehicle. They gave me a nice loaner to drive and took their time to repair my rims (3 days). She was a pleasure to deal with. Overall, my experience has been really excellent at SSL, and I hope to be a long time service customer. More

Exceptional service When I arrived to the Lexus dealership Sam made the buying of my new Lexus very special! He took his time he was not controlling and not pushing. He k When I arrived to the Lexus dealership Sam made the buying of my new Lexus very special! He took his time he was not controlling and not pushing. He know what I wanted he was there every step of the way and the way he handled himself was very respectful and Professional. Thank you Sam I so look forward to buying my next Lexus with you ???? More

**BEST CUSTOMER EXPERIENCE** Tony, Kenneth and Amal... Thank you for everything. The best experience ever informative, fun and a great deal! Great cars, always hated the process Tony, Kenneth and Amal... Thank you for everything. The best experience ever informative, fun and a great deal! Great cars, always hated the process of the purchase... After becoming a new member of the Lexus Family, I can now say "Love cars, love the process of the purchase. What A great experience. !!!!!!! More

Good Expereince Being at the dealer for about 3 hours you hope that it would be a good experience and it certainly was. Bayo was very personable and helpful. He ensur Being at the dealer for about 3 hours you hope that it would be a good experience and it certainly was. Bayo was very personable and helpful. He ensured we left happy. We originally came a few weeks back and didn't find anything we wanted then. But upon return we looked for Bayo and he worked with us and finance and we go into of 2013 Lexus RX 450h. More