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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.7
1,733 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,733 reviews

November 30, 2021

Ali was our salesman and he was had excellent knowledge of all the models of Lexus. He was most helpful when making our selection. I would definitely recommend him if you are looking for a Lexus. More

by Barbara.e.patala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Golestani
Dec 01, 2021 -

DARCARS Lexus of Silver Spring responded

It's great to hear that Ali was knowledgeable and helpful as you chose your Lexus. We are pleased to have your business, and we wish you many safe miles to come! --The DARCARS Lexus of Silver Spring team

November 22, 2021

Adebayo Ojo who was our salesman, was excellent! I wish I could say that about the finance manager. We left him a few messages and he never returned our calls! Overall, it was a good experience thankfu More

by Judy t
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan mccarron, Bayo Ojo
Nov 22, 2021 -

DARCARS Lexus of Silver Spring responded

Judy, while we're glad your sales experience was a great one, we're disappointed you don't feel the same about the finance process. We will address this feedback with the appropriate personnel so we can ensure we're providing the most communicative and accommodating client care possible, but please also feel free to call us so we can assist with your needs. We are unable to determine your contact information without a last name. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277

Nov 28, 2021 -

Judy t responded

Brendan mccarron was to to credit our account for the deposit we made of $1000.00. It took phone calls to the salesman and a call to our credit card company to obtain the deposit. Brendan never returned our phone calls or emails. This is extremely very poor service from Finance department. Our salesman was excellent ; he had to call Brendan to obtain refund! We were very disappointed that we had to pursue this Avenue. The only reason I gave a high star rating was because of Bayo Ojo. Sincerely judy

November 20, 2021

Many thanks to Ajay Arora of Lexus Silver Spring! I just got a great new car with great customer service and all thanks to Ajay! He made sure everything was taken care of and that I got a terrific deal. 👍� More

by MH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim, Ajay Arora
Nov 22, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a seamless purchase experience working with Ajay and the DARCARS Lexus of Silver Spring team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 05, 2021

We were very pleased with our experience at Lexus of silver springs. SalesManager Marius and salesman Nived were very easy to do business with and there were no surprises. We were very happy with the More

by Sg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nived Sultan , Marius Marin
Nov 05, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the team. Drive safely, and we hope to see you back again at DARCARS Lexus of Silver Spring!

November 03, 2021

After 2 visits, I verbally agreed on price (MSRP) + tags and tax for 2022 GX460 with Marius Marin. When we started the paperwork there were ~$4,000 in fees +tax - fees included $1,500 for sales rep commissi More

by Paul Boyce
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Marin
Nov 03, 2021 -

DARCARS Lexus of Silver Spring responded

Paul, it is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not clearly outlined from the get-go. I will share your feedback, so we can work on streamlining our communication for the future. I understand your frustration, but if there is anything we can do to assist you, please don't hesitate to reach out. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277

November 02, 2021

Shawndell Waldron gave us excellent service and a good , great price. I will continue to recommend him to anyone who wants a good and mannered person to buy a car from. More

by Bolajaiye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 02, 2021 -

DARCARS Lexus of Silver Spring responded

We're glad you had a great visit and got an even better deal! Thank you for reviewing DARCARS Lexus of Silver Spring - we wish you safe travels going forward!

October 27, 2021

Service was excellent. Team very professional and responsive. Treated me as a valued client. Will definitely return. All questions answered in clear & concise manner. Also, met service Manager Tang, More

by cris953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nguyen Tang
Oct 28, 2021 -

DARCARS Lexus of Silver Spring responded

Hi Cris - We are delighted that our team took such great care of you and earned your continued business! Thank you for sharing your positive feedback, we look forward to welcoming you back to DARCARS Lexus of Silver Spring in the future.

October 20, 2021

My salesperson Nived was extremely helpful and patient from keeping in touch over the phone till I got to the dealership.Also the financial manager Brendan was simply the best , he was very knowledgeable More

by kelly n
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nived , Brendan Mccarron
Oct 20, 2021 -

DARCARS Lexus of Silver Spring responded

Hi Kelly, thanks for these kind words about Nived and Brandon! We're helpful that they were both helpful, knowledgeable patient throughout your experience with us. We appreciate your business and are so happy to hear that your first purchase experience was a great one. See you again next time!

October 16, 2021

Ajay Arora at Lexus Silver Spring is an awesome salesman. I purchased a new RX 350 today and thanks to Mr. Arora, my buying experience was smooth, timely and stress free. He is professional, pleasant and cre More

by patriciamiller758
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ajay Arora
Oct 18, 2021 -

DARCARS Lexus of Silver Spring responded

Patricia, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Ajay and the DARCARS Lexus of Silver Spring team. Drive safely in your new Lexus RX 350, and congratulations! We hope to see you back again down the road!

October 08, 2021

He so nice, gave us all Information before I am asking. Strongly recommend him. Thanks More

by Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Oct 08, 2021 -

DARCARS Lexus of Silver Spring responded

Hi Lee - The team at DARCARS Lexus of Silver Spring is thrilled we could provide a five-star experience. Thank you so much for stopping by. See you next time!

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