DARCARS Lexus of Silver Spring

Great Customer Experience CJ is great and was quite a pleasure to deal with. His professionalism, expertise, excellent customer service and positive attitude are just unmatche CJ is great and was quite a pleasure to deal with. His professionalism, expertise, excellent customer service and positive attitude are just unmatched. My comprehensive experience with him was absolutely satisfactory and pleasant. Thank you Darcars for having CJ. Sharaf B. Saleh More

Sam Kim is absolutly the best Lexus salesperson! This review is about my experience with the Darcars Lexus team and specifically about Sam Kim. They are my first choice for a local Lexus dealership b This review is about my experience with the Darcars Lexus team and specifically about Sam Kim. They are my first choice for a local Lexus dealership because Sam was and is exceptional. Darcars did not have the RX 450h in the color combination I wanted, so Sam made the effort to locate one that was quite a distance away, and had it delivered. He earned my trust through an energetic display of incredible customer service and commitment. A large ticket purchase can be intimidating, but Sam was kind, respectful, earnest, and honest. He repeatedly showed me that I could trust him to be good for his word. The car arrived with a couple of issues the out of state dealership had not disclosed, but Sam advocated for me to make sure any concerns were addressed, and the team at Darcars made sure everything was fixed. Sam understands the importance of communications with customers. He was my advocate and has earned my loyalty and business going forward. He has set an incredible standard for customer service and I would not have bought the 450h were it not for him. Jeannie Han in finance also gets a giant shout-out: she too was super kind and helpful. More

"Great customer service Sam Kim" I drove quite a distance to get the car I wanted & Sam Kim (my salesman) made sure that happened. Sam Kim has even followed up to make sure I'm still I drove quite a distance to get the car I wanted & Sam Kim (my salesman) made sure that happened. Sam Kim has even followed up to make sure I'm still happy with my recent purchase. The sales dept. was great as well! The Sam Kim time out of his busy day to answer questions and personally showed me how to use all the options in my 2017 Lexus RX 350! Excellent dealership! Thanks Sam Kim and All other Staff! More

Great service Sam is great. After I purchased my Lexus he came to my home and set up my garage and demo. He even came to my new home to set my garage again. He Sam is great. After I purchased my Lexus he came to my home and set up my garage and demo. He even came to my new home to set my garage again. He is the best. He really takes care of you. Thank you Sam. More

Excellent service - great deals I worked with Shell Lewis to get a terrific deal on a new 2017 Lexus RX 350. Shel was knowledgeable, friendly and persistent. He made me an offer I co I worked with Shell Lewis to get a terrific deal on a new 2017 Lexus RX 350. Shel was knowledgeable, friendly and persistent. He made me an offer I could not refuse. I am a very happy customer because of his attention to detail. I also had a good experience with other members of the staff and found them all to be extremely professional. Would highly recommend them for a new or used Lexus. More

Amazing service Huge Thank to Sam Kim and Sally Morshed for amazing service! I'm very happy to be a owner of my first Lexus and definitely will return for another one Huge Thank to Sam Kim and Sally Morshed for amazing service! I'm very happy to be a owner of my first Lexus and definitely will return for another one in the future!!! Thank you very much guys! More

BEST car buying experience in 30 years of purchases! Sam was awesome from the first moment I spoke with him. Professional yet personable; well-informed about the vehicle details. He assured he addressed Sam was awesome from the first moment I spoke with him. Professional yet personable; well-informed about the vehicle details. He assured he addressed all of my questions. He went above & beyond to meet my needs. This was surely the best & most enjoyable experience I've encountered when buying a vehicle. He sets the bar for how other sales professionals should treat their customers. Great listener, well-informed, friendly & eager to please! Sally took care of closing out the deal quickly & efficiently for me when it was time to make the purchase. I can't say enough about how much I appreciate the professionalism & courtesy of both Sam & Sally. I've purchased from other Lexus dealers in the past - no more - Lexus of Silver Spring & Sam is now my 'go-to' dealership! More

Easy and great service Explained everything, easy process. Friendly and well informed sales people. Even after purchase available to help and answer questions. Convenient Explained everything, easy process. Friendly and well informed sales people. Even after purchase available to help and answer questions. Convenient location. A variety of options to choose from. More

Most hassle free experience ever! I went in last month to lease a 2016 Lexus GX 460. I was acknowledged by one a sales person (Shell Lewis), who treated me and my family as if I was a I went in last month to lease a 2016 Lexus GX 460. I was acknowledged by one a sales person (Shell Lewis), who treated me and my family as if I was a celebrity! Shell went above and beyond to make me and my family comfortable with making this purchase and providing me with a great rate to go along with it. I am recommending everyone I know to Shell and Lexus of Silver Spring. A+ Service... Thanks a million, Shell Lewis! Bryan Anderson and family More

Review of Lexus of SS and Jonathan Dorfman I have purchased three Lexus cars from Lexus of Silver Spring. As soon as I walked into the dealership October 2015 to purchase a new car, Salesman Jo I have purchased three Lexus cars from Lexus of Silver Spring. As soon as I walked into the dealership October 2015 to purchase a new car, Salesman Jonathan Dorfmann greeted me. I immediately felt that Jonathan was someone I could work with. Jonathan spent time showing me the car and it's features. We came back to his desk and began to work numbers. We worked the numbers until we were both comfortable, and I purchased the car. I came back to the dealership three months later for Jonathan to show me a feature on the car. Another car caught my eye. We immediately began talking and talking about whether I could afford the car. Once I decided that I wanted the car, Jonathan worked again feverishly on the numbers in order for me to purchase the 2016 Lexus. Since the color car that I wanted was not on the lot, he gave me a loaner car until my car came in. Each time I go to the dealership, Jonathan knows and greets me very pleasantly, and confirms with me that the car is running well. More