DARCARS Lexus of Silver Spring

Excellent Customer Service!! Michael Aragon helped me with the purchase of my new 2017 ES 350 4 door sedan. Initially, I visited the dealership and test drove two vehicles that I Michael Aragon helped me with the purchase of my new 2017 ES 350 4 door sedan. Initially, I visited the dealership and test drove two vehicles that I was interested in purchasing. Later, Mr. Aragon and I discussed over the telephone the particular vehicle and specifications that I wanted. When I drove up to the dealership that same afternoon, Mr. Aragon had the vehicle that I had requested sitting out front and ready for me to test drive it. Mr. Aragon was extremely friendly and knowledgeable about the vehicle that I wanted to purchase. Mr. Aragon walked me through the entire purchasing process with ease. Significantly, in order for me to drive my new car home that same evening, Mr. Aragon offered to drive my other car home the next morning. I never anticipated that I would receive this type of customer service. Since purchasing my new car, Mr. Aragon has followed up with me on several occasion about my new car experience and has helped me with setting up certain features in my car such as Lexus Enform. More

AWESOME CUSTOMER SERVICE I never was a Lexus fan, but I was completely wrong. Sam illustrated me into the new LEXUS world. I love it! I got rc300 and this is the best car I dr I never was a Lexus fan, but I was completely wrong. Sam illustrated me into the new LEXUS world. I love it! I got rc300 and this is the best car I drove so far. And definitely will go back soon to buy another car through him. Excellent customer service. He's there whenever you need him. He's awesome! Highly recommend him. More

Awesome! I HIGHLY recommend this dealership to anyone who's looking for a great, reliable car. My dad & I have been car shopping for weeks but nothing seemed t I HIGHLY recommend this dealership to anyone who's looking for a great, reliable car. My dad & I have been car shopping for weeks but nothing seemed to work out. Once we walked into Lexus of Silver Spring, Sam greeted us right away. Within 20 minutes, we had all the information we needed. Sam was professional, quick and was willing to work with us. We got a exceptional deal on the NX200. Lexus of silver spring will be I go to for my next car. More

Excellent Experience Ali Golestani help me with the purchase of my pre-owned 2016 Rx 350. I saw the vehicle on-line called the dealership and spoke to Ali. The vehicle was Ali Golestani help me with the purchase of my pre-owned 2016 Rx 350. I saw the vehicle on-line called the dealership and spoke to Ali. The vehicle was recently added to the website without any photos. Ali was kind enough to take photos & send them to me. I instantly made an appointment and on the day of my apt. Ali had the car parked out front ready to test drive. As a single woman I felt very comfortable felt Ali was courteous and knowledgeable about the vehicle. I also had a very pleasant experience with Mr. Chris Morris who also spoke & made me comfortable about embarking on my new purchase. All in all I would recommend this delearship to anyone looking to purchase a vehicle. I'm very happy with my purchase in love my new vehicle had a great experience. More

Lexus New Owner Welcome Event The purchase of our CPO 2015 Lexus RX350 a couple months ago was a straightforward and reasonable process handled with real professionalism by our sal The purchase of our CPO 2015 Lexus RX350 a couple months ago was a straightforward and reasonable process handled with real professionalism by our salesman, Shell Lewis. Shell is a quiet, friendly and very informative member of the staff at Lexus of Silver Spring.and he really knows his stuff. The :Lexus New Owner Welcome Event last week was another positive and very informative experience with this fine dealership. Everyone who enters this establishment is treated with sincere and outgoing courtesy and respect. What else could you ask for? More

My experience on April 21st car service appointment I had the service appointment for my Lexus ES 350. I had mistakenly taken the Appointment with Des cars nearby. Even though My appointment was with I had the service appointment for my Lexus ES 350. I had mistakenly taken the Appointment with Des cars nearby. Even though My appointment was with Des Cars Mr. Radfar was gracious and kind enough to take my car in for service. Mr . C.J. Radfar was extremely helpful and polite during the process of registration for service. I found him to be well organized and efficient. The Waiting area of your organization is very neat, and comfortable. The facilities provide are excellent specifically the Internet . Refreshment was excellent specifically fruits , and soft beverages. Only after a short waiting, Mr Radfar informed me that the 50K service was completed. Mr. Radfar very efficiently finished the formalities and I was able to leave after taking my car. Please Convey my heartfelt thanks for Mr. Radfar for the excellent services rendered to me. He deserves the best from your organization. He is a great asset to your Lexus dealership of Silver Springs, MD. I will have no hesitatations to recommend to my friends to meet Mr. Radfar for their Service needs. Sincerely Nadipuram Srivatsan More

Fair Price, Treated Right Replaced my old RX 330 -- purchased 13 years ago from Ajay Arora -- with a new RX 350. Ajay was respectful of my time, conducted the entire sale hass Replaced my old RX 330 -- purchased 13 years ago from Ajay Arora -- with a new RX 350. Ajay was respectful of my time, conducted the entire sale hassle-free by telephone and email, and saw to it that I got just the car I wanted at a fair price that beat the competition among 9 dealerships in the 3 states I shopped (Florida, Virginia, Maryland). Jose provided knowledgable, responsive and patient after-purchase follow-through helping me to master the 350's amazing technology, and Chris provided an excellent on-the -road tutorial demonstrating the operation of the dynamic and adaptive safety features. All in all terrific sales and service to match the quality of a really terrific car. More

I bought 4 cars from Lexus of Silver Spring You cannot go wrong with Lexus. The soft ride and the fabulous suspension is the best. This dealership treats you like family so make sure u buy from You cannot go wrong with Lexus. The soft ride and the fabulous suspension is the best. This dealership treats you like family so make sure u buy from this dealership!! More

Best Car Buying Experience Ever Isaac and Ben helped me find and purchase the pre-owned Lexus of my dreams! Isaac was very patient, responsive and respectful. I'm a recently divorc Isaac and Ben helped me find and purchase the pre-owned Lexus of my dreams! Isaac was very patient, responsive and respectful. I'm a recently divorced woman who was searching for a car on her own. I felt they had my best interests at heart and walked me through the options that best fit my requirements. No pressure and they were upfront about everything related to the car! What's more? I received my permanent tags and registration in just under 3 weeks. That was 2 months ago and I'm still on cloud 9! You all ROCK!!! More

Lexus Review Without Sam Kim I probably would not be driving another new Lexus 350! His diligence paired with his dedication to the dealership, were obvious with h Without Sam Kim I probably would not be driving another new Lexus 350! His diligence paired with his dedication to the dealership, were obvious with his excellent customer service that he gave to me. The experience was very pleasant. Thank you Sam! More