DARCARS Lexus of Silver Spring

Outstanding My wife and I visited your dealership for the first time and we were very pleased. She made an appointment with Mr Sam Kim and needded to come a day My wife and I visited your dealership for the first time and we were very pleased. She made an appointment with Mr Sam Kim and needded to come a day early and he accommodated our schedules. He was ver professional and attentive to our needs. We visited your dealership to explore our options but left that same night with a 2017 Lexus GS 350. We noticed a few days later a few minor sceatches and Sam handled that as well. Thanks for the awesome experience. We highly recommend this dealership to all. More

Queen for a day! Queen for a day lasted only a day... READ THE CARFAX and if you have any reservations....WALK AWAY. My car fax stated the car had been stolen but ret Queen for a day lasted only a day... READ THE CARFAX and if you have any reservations....WALK AWAY. My car fax stated the car had been stolen but returned the next day. I asked the Manager, Billy, if the car had any damage because it was a huge concern to me. He emphatically denied any damage. ....I pushed and he still said no damage was done to the car.. He even stated this car was leased by a repeat customer they knew and that all the service to the car was done in house. .I called my insurance agent to get insurance AFTER buying the car...Yep...the car had 9000.00 dollars worth of damage on the date it was reported stolen. Easy info to find for her as it's apparently on the Lexus website under the VIN number. To say I was disappointed to be outright lied to is an understatement. I would have expected more from such a high quality, luxury vehicle dealership. .. I I would be remiss if I also didn't mention Oksana Kolinyk the Financial Service Manager. Her professionalism, expertise and kindness also didn't go unnoticed! She made the process easy, enjoyable, and friendly! More

Excellent service and a fine dealership with very well trained staff with attentiveness to all details those paramount and those seemingly trivial. I would recommend and a fine dealership with very well trained staff with attentiveness to all details those paramount and those seemingly trivial. I would recommend them to anyone who wants a Lexus More

Treated me like a family I am very happy with my first purchase from Lexus. Joel treated me like a family. He's very warm and hospitable. He always make sure that I am very co I am very happy with my first purchase from Lexus. Joel treated me like a family. He's very warm and hospitable. He always make sure that I am very comfortable. He did not pressure me at all which makes him different from other car salesman I dealt with in the past. More

Worst experience ever One of the worst car buying experiences ever. I purchased vehicle outright no financing from dealer. They screwed up completing my check from the bank One of the worst car buying experiences ever. I purchased vehicle outright no financing from dealer. They screwed up completing my check from the bank and the Car broke down two day after purchase. Staff was very unprofessional and careless about inconvenience or getting problem fixed.(managers Billy and Chelsea were there worst) No return calls or emails. Now two weeks after getting car repaired it broke down again. Save yourself the headache shop at a luxury dealer that appreciates your business. More

i had a great experience Joel was knowledgeable, courteous, and friendly. He answered all my questions and was honest when he didn't know the answer, but he always researched Joel was knowledgeable, courteous, and friendly. He answered all my questions and was honest when he didn't know the answer, but he always researched or asked the manager on duty. he is a great asset to have on the Lexus team! More

Professional The personnel is extremely professional. Sam Kim and Daji Cummings were very helpful, very professional, and made the whole experience very comfotable The personnel is extremely professional. Sam Kim and Daji Cummings were very helpful, very professional, and made the whole experience very comfotable and easy. I like to thank both gentlemen. More

Great service The dealership was professional and clean, our sales representative was also professional and helped out a lot during the purchase of my new Lexus. It The dealership was professional and clean, our sales representative was also professional and helped out a lot during the purchase of my new Lexus. It was a great experience. I would come again when the time comes to buy another Lexus. More

Sam is great He explained the options and curtious .. and had patience to listen to my requirements.. had knowledge and know all the options and how they work He explained the options and curtious .. and had patience to listen to my requirements.. had knowledge and know all the options and how they work More

New lease At my request, Chris Cedeno keeps in touch with me monthly regarding new promotions, lease opportunities, or to simply inquire if I have any needs re At my request, Chris Cedeno keeps in touch with me monthly regarding new promotions, lease opportunities, or to simply inquire if I have any needs regarding my recent lease. He has done this consistently for the past 10 years and provides valuable information and advice , thus making every transaction painless and simple. I strongly recommend that anyone reading this review to contact Chris if you are in need of any service at Lexus of Silver Spring. More