DARCARS Lexus of Silver Spring

"Chris Cedeno" - Ghulam Nessar My wife and I drove up from Richmond, VA to purchase a car from Lexus of Silver Spring. From the moment we walked into the dealership, we were greete My wife and I drove up from Richmond, VA to purchase a car from Lexus of Silver Spring. From the moment we walked into the dealership, we were greeted by Chris Cedeno. Chris provided us an outstanding and hassle free car buying experience. Some of the other folks who deserve recognition that worked with us during the purchase were Red Carpet Experience Manager, Andreas Tsirikos and Financial Services Manager, Sally Morshed. They made every effort to make us feel welcome and appreciated. I will definitely purchase another Lexus from them. More

Shell Lewis From the moment I got to Lexus of Silver Spring, Shell Lewis made sure I was taken care of. He provided outstanding customer service and made sure th From the moment I got to Lexus of Silver Spring, Shell Lewis made sure I was taken care of. He provided outstanding customer service and made sure the pre-owned Lexus that I purchased was the right one for me and my family. I think what impressed me the most about Shell was that he provided the same level of service AFTER the purchase was complete and I returned for my first maintainance. I would highly recommend Shell, and will seek him out for my next purchase! More

Ajaye’s The Best As always, Ajaye provided me an EXCELLENT experience. We have worked together on leases and purchases for over many years. I look forward to workout N As always, Ajaye provided me an EXCELLENT experience. We have worked together on leases and purchases for over many years. I look forward to workout NGC with him in the future More

ENJOYABLE EXPERIENCE!!!!! This was our first time going to Lexus of Silver Spring and Lloyd was a pleasure to work with. No pressure. He took his time with my wife and I answer This was our first time going to Lexus of Silver Spring and Lloyd was a pleasure to work with. No pressure. He took his time with my wife and I answering all our questions and if he didn't know (rarely) he found out very quickly. I was impressed with his knowledge of the product. He truly made the car buying experience enjoyable. We've called him several times after we purchased with more technical questions and he was there for us either by answering right away or getting back to us promptly. He is a credit to your dealership! Oh yes and we love the car. More

Great Sales Executive! I've been going to Lexus of Silver Spring for almost 14 years. Since the beginning, I've worked with Ajay as my Sales Executive. He is experienced and I've been going to Lexus of Silver Spring for almost 14 years. Since the beginning, I've worked with Ajay as my Sales Executive. He is experienced and professional, always going out of his way to provide me with the best deal. In addition, Ajay takes in consideration and respects my time constraints. I'm happy with my recent purchase and the appreciation shown to me as a loyal customer. More

"Quality Experienced Customer Service Sales Agent" Shell Lewis was great. Shell arranged for me to be transported from my home (32 miles away) to the dealership. He made me feel comfortable and informe Shell Lewis was great. Shell arranged for me to be transported from my home (32 miles away) to the dealership. He made me feel comfortable and informed. Shell showed me the history of ownership and service and maintenance on my 2016 RX 350 AWD before I actually went to view the vehicle. Offered me a deal that was hard to turn down. Thanks Shell! More

Great service! I previously wrote a 5 star review of my service experience at Lexus of Silver Spring, and now I have a 5 star sales experience to share as well. I I previously wrote a 5 star review of my service experience at Lexus of Silver Spring, and now I have a 5 star sales experience to share as well. I recently purchased a 2017 Lexus LS460L from Jonathan Dorfmann at Lexus of Silver Spring, my experience was excellent. I had a hard line on budget, and the deal involved trading me out of another leased Lexus early in a negative position. Not only did Jonathan and Lexus of Silver Spring make the deal happen (a deal I couldn't get close to from any other dealership, I know I tried 5), they made the deal happen on a car they had to trade for from another dealer out of state, where the other dealers I dealt with couldn't make it happen on a car in their inventory. Jonathan and his managers scoured the east coast to find a car that met all of my requirements and wound up having a car shipped here from Alabama. He kept in touch with me every step of the way via text, even over the New Years holiday. For finance I dealt with Sally Morshed who was also excellent. At no time was I treated with anything but respect, I was never given the hard sell, and when I sat down to sign the papers everything was exactly as we had discussed (which shouldn't be a surprise, but unfortunately often with dealerships its not). Jonathan also clearly has a passion for the brand, and a strong knowledge of the brand and its products which unfortunately is often lacking with salespeople. I will without a doubt recommend Lexus of Silver Spring and Jonathan Dorfmann enthusiastically to anybody who has, needs or wants a Lexus. More

Great Customer Service AJ goes above and beyond and his customer service exhibits a high level of dedication and appreciation. I am ecstatic with my purchase and can count AJ goes above and beyond and his customer service exhibits a high level of dedication and appreciation. I am ecstatic with my purchase and can count on AJ to direct me according to my interest, budget, and safety requirements. Each vehicle I have obtained through AJ included a smooth process. Aj’s follow up after the purchase continues throughout your Lexus experience and he is consistently available to assist you. The tone set by AJ with regard to customer service keeps me coming back because the level of service is greatly appreciated! Thanks AJ! More

great service Sam was great. He took me to my mother's house when I was getting an oil change I live coming to this dealership. Best dealership. Sam was great. He took me to my mother's house when I was getting an oil change I live coming to this dealership. Best dealership. More

Best Sales person Awesome Dealership Divine Customer Service Wonderfully divine and awesome experience! Ty G. my sales person was excellent, he had great knowledge of the car and worked hard to make sure that I Wonderfully divine and awesome experience! Ty G. my sales person was excellent, he had great knowledge of the car and worked hard to make sure that I got the car I requested and the price that I wanted! I am in no way easy to work with and am extremely picky when it comes to making big purchases. I make sure that I know my stuff and for a woman I know alot about cars. Ty was a great match for me as a salesman because he was patient, listened to my wants and needs, quick with facts and always had an accurate answer for every question that I asked. This is my 1st brand new car as I came in looking for an new 2017 and all of my other cars were always certified pre owned. I ended up leaving with a 2018 Lexus ES loaded with everything I requested and more at the price I wanted and not a penny more! Thank You Ty and Lexus of Silver Spring More