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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.7
1,722 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,722 reviews

April 14, 2022

Car buying can be a long process, I don't care for the sales pitch just be honest transparent, quick to listen and slow to speak making it more about the customer than you. Alex ( salesman), I believe More

by Queendom129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaryd - finance department , ALEX ABBASZADEH
Apr 14, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for leaving DARCARS Lexus of Silver Spring a five-star review! Our team is glad to read that Alex, Jaryd, and Masie provided exceptional service and found you a new vehicle that you love. Your business goes a long way, Tammy, and we couldn't be happier to have you as a customer!

March 26, 2022

I bought an RX from Darcars and it was great working with Steven. He was really knowledgeable about the entire product line, and along with Marius, was able to make the buying process real easy. More

by GS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Guwrah, Marius Marin
Mar 26, 2022 -

DARCARS Lexus of Silver Spring responded

It's outstanding to hear that our team's expertise and personalized care made your experience such a success! We're so glad your search led you to DARCARS Lexus of Silver Spring, and Steven, Marius, and the rest of us here wish you many happy miles in your new Lexus RX!

March 18, 2022

I had a wonderful experience with Guadalupe Bravo she was very helpful on the process and with any concern that I had. More

by Estefani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guadalupe Bravo
Mar 18, 2022 -

DARCARS Lexus of Silver Spring responded

It is gratifying to hear that you were so well taken care of by Guadalupe and the team! Thank you for taking your business to DARCARS Lexus of Silver Spring and for stopping by to share your experience. Safe travels ahead!

March 18, 2022

Guadalupe Bravo was very helpful in getting a good deal with the lexus I purchased , she was very friendly and patient in closing the deal on my car, I am very impressed . More

by aasha70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guadalupe Bravo
Mar 18, 2022 -

DARCARS Lexus of Silver Spring responded

It is awesome to see this great review, thanks! We're glad that Guadalupe worked hard to score you a sweet deal on your car.

March 18, 2022

I was looking for a car , and i stopped at the Lexus of silver spring. I was able to meet with Guadalupe Bravo . She was able to answer all the questions i had. She was very friendly and nice. I was ha More

by sapitopooh
Recommend Dealer
Yes
Employees Worked With
Guadalupe Bravo
Mar 18, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for the great review! We are thrilled to hear that you had such a successful and informative experience working with Guadalupe and the DARCARS Lexus of Silver Spring team. Drive safely, and we hope to see you back again down the road!

March 17, 2022

had a great buying experience at Darcars! Guadalupe Bravo was a wonderful sales consultant. She was extremely helpful throughout the entire process. More

by alejandro.sanabria80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guadalupe Bravo
Mar 18, 2022 -

DARCARS Lexus of Silver Spring responded

Alejandro, thank you for sharing your positive experience with Guadalupe and the team! We are happy to have you as a DARCARS Lexus of Silver Spring customer and we hope to work with you again down the road. Safe travels ahead!

March 13, 2022

Ali was amazing very helpful. No down payment and I love my Lexus IS. Thanks Ali you’re the best More

by Robin.matthews9046
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Golestani
Mar 13, 2022 -

DARCARS Lexus of Silver Spring responded

Robin, thanks so much for the 5-star review!

March 12, 2022

Disappointed in every way… Didn’t have what I ask for … Got charged for things not supposed to be charged for ! More

by Kevin_poole33
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Kim
Mar 14, 2022 -

DARCARS Lexus of Silver Spring responded

As you can imagine, this is very worrying to hear. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly - we will look for your contact information, as well. Thank you.

Mar 14, 2022 -

Kevin_poole33 responded

Vehicle i bought was nothing like it was explained to me before I purchased it

Mar 14, 2022 -

DARCARS Lexus of Silver Spring responded

Kevin - We are very concerned to read about your experience. If there was a mistake on our end then we'd like to make things right for you. Please contact our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can get this straightened out. Thank you.

Mar 16, 2022 -

Kevin_poole33 responded

Thanks for reaching out and trying to bridge the gap of my disappointment…. To be perfectly honest I’ll feel the same way about my transaction!!

March 05, 2022

Sam Kim was my salesman. What a great positive experience purchasing a new vehicle from start to finish. Sam is very thorough in explaining all the features of the vehicle. I More

by kathsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Mar 07, 2022 -

DARCARS Lexus of Silver Spring responded

We are thrilled that you had such a positive experience working with Sam! Thank you for trusting DARCARS Lexus of Silver Spring with your purchase, we hope you continue to love your new car.

March 05, 2022

Sam Kim did an excellent job. He helped me set my Lexus app and helped me set up my payment. He was very helpful and the great part was that I didn’t buy a car from him. I will More

by Hannanguyen2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Mar 07, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for the great review! We are so glad to hear that Sam went the extra mile to assist with your vehicle and answer any questions you had. We appreciate your support and hope to earn your business again at DARCARS Lexus of Silver Spring!

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