DARCARS Lexus of Mt Kisco - Service Center

Cora Brichta... Extraordinary Service! I was fortunate enough to work with Cora during the last service of my SC430 and she is by FAR the most conscientious Service Rep I have worked with. I was fortunate enough to work with Cora during the last service of my SC430 and she is by FAR the most conscientious Service Rep I have worked with. She was able to answer most of my questions, and for those she couldn't she followed up with calls and answers for everything I needed to know. She is not only pleasant, she has one of those personalities that makes you feel as if you've known her for years and you're in good hands. And trust me, you are. She kept me apprised of the servicing of my car throughtout the day and was a pleasure to deal with! Thank you Cora! I look forward to working with you again... just not in the near future! hahaha More

This dealership has wonderful integrity. My mother's car was in for service when a dealership employee accidentally collided with another vehicle while moving the car around the lot. A service manager immed was in for service when a dealership employee accidentally collided with another vehicle while moving the car around the lot. A service manager immediately notified my mom, who asked me to deal with the situation. While the damage was not severe, management was clearly mortified and the result was AMAZING care from every employee involved in addressing the problem. Not only did the dealer repair damage from their own accident, they fixed a dent my mom had caused herself at another time. They detailed the car for free and and did the service the car was originally brought in for -- also at no charge. If the test of a business's character is how it responds when things go wrong (something always happens), Lexus of Mt. Kisco has superlative character. Chris Scatterday, Sal Cirillo and their teams have certainly earned our family's trust. More