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DARCARS Lexus of Mt. Kisco

Mt Kisco, NY

4.8
1,119 Reviews
At DARCARS Lexus of Mt. Kisco, it’s our mission to provide our customers with prestigious luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards daily to meet your expectations by selling the finest New and Pre-owned Lexus cars ever built. Located in Mt. Kisco NY, DARCARS Lexus of Mt. Kisco, an Elite Lexus Dealer. Serving the Tri-State Area. Visit us and experience how we go beyond customer expectation every day! Whether you’re pursuing a purchase or lease of a New or Pre-owned Lexus, our vast inventory unites uncompromising quality with grandeur. Our selection includes models from the All New 2016 RC-F and 2016 NX200, the 2016 ES350 and ES300 Hybrid to the Sporty 20156GS350, the versatile restyled 2016 RX350 and RX450h and our complete line of Eco Friendly Hybrids. Including a wide selection of limited F-sport editions. Our dealership also has an Excellent selection of Certified Pre-owned Lexus that’s perfect for you. As a Certified Lexus dealer in Mt. Kisco, we go above and beyond to implement our expertise and experience to assist your every need. Our goal is to provide the same rich, satisfying experience online that you will receive in our dealership. Call or visit DARCARS Lexus of Mt. Kisco today to experience the finest luxury cars ever built. For service inquires, contact our Service Center, and for parts inquiries, please contact our Parts Center. Let DARCARS Lexus of Mt. Kisco be your premier Lexus dealer! Conveniently located off of the Saw Mill Parkway at Kisco Avenue, Exit 37. Our professional and courteous sales staff await you. Here you will find knowledgeable and caring individuals who will listen, and earn your business. We believe in going beyond customer expectations every day! You can also visit our companion store, DARCARS Lexus of Greenwich, located at 19 Railroad Avenue, Greenwich, CT. Visit www.lexusofgreenwich.com call us at (203) 869-6700 for more information.
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275 Kisco Ave

Mt Kisco, NY

10549

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Showing 1,119 reviews

December 23, 2017

My unbelievable Lexus Experience MY Unbelievable LEXUS experience I took delivery of my 2013 Lexus LS 460 in January 2016.  Within a few weeks the car would not start and was towed t More

by lexus nexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Scatterday, Scott Holmwood
Jan 07, 2018 -

lexus nexus responded

O.K publish it.

December 19, 2017

Sales staff - good, business managers - bad Sales team is fine, unfortunately the business managers are terrible. Giving incorrect information about prices and options, getting the basics of fin More

by Jay S
Recommend Dealer
No
Employees Worked With
Michael Libutti, Derrick Brickhouse
December 11, 2017

One Happy Customer!!! Michael Maresca contacted me immediately,right after I inquired about the vehicle. Mike listened to me and he met my every need. Mike went above and b More

by Vanessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Maresca, Michael Libutti
December 01, 2017

EXCELLENT LEXUS EXPERIENCE I CAME IN ON 11/27/17 TO LOOK AT A PRE OWNED RX350 SPOKE WITH GENE MORETTI, HE WAS VERY KNOWLEDGEABLE ABOUT THE CAR AND THE PRE CERTIFIED LEXUS PROGRA More

by TISHA529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Moretti, Derrick Brickhouse
October 12, 2017

Not the Lexus experience I was expecting My review is to focus on a service visit here . I got the car at the Greenich location and the selling experience there was 5 stars plus. When I sch More

by myctshadaflood
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Yari Rodriguez
Oct 12, 2017 -

myctshadaflood responded

Thank you in advance for responding I am also sorry it went down that way I Fully understand the service schedule that was offered because it was repeated to me in person that day. However if only the person that set up my appointment knew that. We could have avoided this service ,lost of my time and the negative review. Weekly meetings to go over such procedures with the staff would be beneficial. So us consumers dont get misinformed and waste our time.

Oct 14, 2017 -

DARCARS Lexus of Mt. Kisco responded

Dear Mr. Pappalardi, We are disappointed to read today that your experience back on July 14th, 2017 was not satisfactory and want to apologize. Every new Lexus does come with complimentary first and second scheduled maintenance services. These services are provided at 6 months/5,000 miles and 12 months/10,000 miles. In your case, both of these services were redeemed on your vehicle the first one being done on 10/31/2015 1,237 miles and the second one was performed one year later on 7/12/2016 3,074 miles. Any services or inspection needed on your vehicle after the complimentary services are completed are the sole responsibility of the lessee during their lease term or owner of the vehicle had you purchased. We are happy that you love the car but are sad that you feel it's "time to move on" but we understand. We wish you all the best with your future car experiences. Happy Motoring! Sincerely, Eric Pagan General Manager 914.241.3500

Oct 14, 2017 -

myctshadaflood responded

Please be informed. On 10- 31 was car was brought in for a recall of some sort to the Greenich location If someone deemed that a service visit be inform me. No way I bring in my car for a service at 1500 miles. I am very in tune with vehicles and maintaining them in my lifespan. My first oil change was at your dealership in 16. When I called your dealership to make an appointment in 17. It was YOUR employee that told me "yes you are covered for the oil change". I made my living protecting people who done wrong while being employed. At least live up to what I'm saying. Your dealship misinformed me. What did I do wrong here? I'm not looking for anything from you guys. But when you hold a brand name such as yours. Your assistant manager does not have to state to me "we checked your fluids anyway". The right thing to do was to say "we are sorry for the mistake and we Checked the car out while it's there ". without blurring it out. . So unprofessional Notice my screen name. I had a cts that had a flood. And even Cadillac , as bad as their vehicle was. Treated customers with respect. Such a disappointing experience. The end

October 08, 2017

Hassle-free experience I went to Lexus of Mount Kisco to test drive a 2017 GX460. My sister and I were taken on an extensive test drive by George DeNivo, the sales associ More

by Jenny Silver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nerijus Aidukevicius, George Denivo, Derrick Brickhouse
October 02, 2017

Outstanding Lexus Experience I had an excellent experience buying a 2017 RX 350 from Kathy Policastro at Mt. Kisco Lexus. I found Kathy to be candid, easy-going and extremely know More

by Greg
Recommend Dealer
Yes
Employees Worked With
Kathy Policastro
September 19, 2017

"First time Lexus buyer " - ebuff20021 I came from Springfield gardens in Queens and traveled to Mt Kisco based on their reviews. I worked Michael Maresca and it was the best experienc More

by Ebuff
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Maresca, Derrick Brickhouse
September 11, 2017

Excellent interpersonal touch From the moment we walked into the dealership, we felt welcome and ended up with a vehicle we have been looking for, Perry and Derrick were excellent More

by chidi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perry Vrionides, Derrick Brickhouse
September 11, 2017

Our recent lease This was the second time we have leased from Lexus of Mt Kisco, and to be quit honest we had NO intentions of leasing there after our first experience More

by donna lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perry Vrionides
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