
DARCARS Lexus of Mt. Kisco
Mt Kisco, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 7:30 PM
Saturday 7:30 AM - 7:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 7:30 PM
Saturday 7:30 AM - 7:30 PM
Sunday Closed
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My unbelievable Lexus Experience MY Unbelievable LEXUS experience I took delivery of my 2013 Lexus LS 460 in January 2016. Within a few weeks the car would not start and was towed t MY Unbelievable LEXUS experience I took delivery of my 2013 Lexus LS 460 in January 2016. Within a few weeks the car would not start and was towed to Lexus Mt.Kisco. Lexus claimed that the battery was bad and replaced it. After a few weeks the car sat for three days and would not start so Lexus Mt. Kisco installed a "trickle charger" which requires you to plug into the nearest electrical outlet. I indicated to them that the "trickle charger" was useless since I live in a Condo with no electrical outlets in the garage. The service mgr indicated that this model Lexus has 68 computers and he advised that we start & run the car a few times per week. Not once a week, not twice but a few. He also indicated that since we travel a lot we should not park at an airport. I was amazed and indicated that in my 60 years of driving no one ever told not to park at an airport. He also indicated, as well as his mechanics, that I was a "habitual low mileage driver". In other words my 1000 miles per month was too low. I indicated that the car will not start if it sits for three days or more. No one could correct the problem and in the last year I had to jump start the car 10 or more times. Finally I had enough. Before I filed a lemon law claim I asked Lexus to try again to fix the problem. They had a special Lexus mechanic assigned to the problem and he claimed the car was normal. I filed a lemon law claim with Lexus and I was told by Karen Rotola ( Lexus Corporate) that Lexus could not offer any assistance at this time. She suggested a hearing with the National Center for Dispute Settlement (NCDS). Prior the hearing everyone submitted evidence. Lexus submitted numerous work orders indicating that I was a habitual low mileage driver. But the bombshell was their submission of a "Technical Service Information Bulletin" that indicated that 2013 model year LS 460 vehicles may have a discharged battery after the vehicle is parked for 50 or more hours. I had never seen this bulletin before but it seems reasonable that Lexus Mt.Kisco mechanics certainly were aware of this bulletin. The hearing was attended by three judges, Karen Rotola & mechanic, myself & wife. At the hearing Karen Rotola was constantly referring to my low mileage driving habits as well as this Lexus vehicle did not fit my "lifestyle". The unanimous decision by the judges was in my favor requiring Lexus to repurchase the vehicle. The judges highlighted that 1000 miles per month is not a habitual low mileage driver. Instead of Lexus Indicating they are sorry for selling me a lemon and sorry for putting me thru all of this nonsense they are still arguing over the final details. Karen submitted the bulletin and must have read it. She knew there were problems with my car. Prior to the hearing I attempted to work out a deal with the owner of Mt .Kisco Lexus and get a new Lexus but he indicated that only corporate lexus can make a deal. It is hard to believe the way the Lexus dealer as well as corporate Lexus handled this situation but I have no plans on buying another Lexus. A Lexus former customer, Charles Rasmussen I will be posting this letter on Facebook & twitter More
Sales staff - good, business managers - bad Sales team is fine, unfortunately the business managers are terrible. Giving incorrect information about prices and options, getting the basics of fin Sales team is fine, unfortunately the business managers are terrible. Giving incorrect information about prices and options, getting the basics of finance very wrong and evasive with questions. Classic "used car salesman" types in the back office. More
One Happy Customer!!! Michael Maresca contacted me immediately,right after I inquired about the vehicle. Mike listened to me and he met my every need. Mike went above and b Michael Maresca contacted me immediately,right after I inquired about the vehicle. Mike listened to me and he met my every need. Mike went above and beyond to make sure that I? got the vehicle that I wanted. Mike is truly a man of his word, and the most respectful ,professional dealer I’ve ever met. Michael Libutti the financial manager did a wonderful job by getting me into a payment plan that works for budget. Everyone from the receptionist to both Michael’s and Gino did a wonderful job. Michael Maresca and Michael Libutti thank for making my dreams come true. Thank you to everyone at Mt Kisco Lexus!!! More
EXCELLENT LEXUS EXPERIENCE I CAME IN ON 11/27/17 TO LOOK AT A PRE OWNED RX350 SPOKE WITH GENE MORETTI, HE WAS VERY KNOWLEDGEABLE ABOUT THE CAR AND THE PRE CERTIFIED LEXUS PROGRA I CAME IN ON 11/27/17 TO LOOK AT A PRE OWNED RX350 SPOKE WITH GENE MORETTI, HE WAS VERY KNOWLEDGEABLE ABOUT THE CAR AND THE PRE CERTIFIED LEXUS PROGRAM. HE WAS VERY PATIENT AND ANSWERED ALL MY QUESTIONS AND CONCERNS WITH OUT ME FEELING RUSHED OR FORCED INTO A SALE. I HAD A CREDIT HICCUP BUT HE ALONG WITH DERRICK BRICKHOUSE WORKED WITH ME FOR THE BEST OPTION.. ONCE AGAIN I FELT COMFORTABLE WITH MR. BRICKHOUSE WHO WAS MORE THAN EAGER TO HELP OUT HIS CO WORKER AND MYSELF. THANKS TO THESE TWO MEN I WILL DEFIANTLY RECOMMEND THIS DEALERSHIP. AS OF 12/1/17 I AM THE THE PROUD OWNER OF MY 2ND LEXUS. THATS HOW YOU MAKE IT A DECEMBER TO REMEMBER. More
Not the Lexus experience I was expecting My review is to focus on a service visit here . I got the car at the Greenich location and the selling experience there was 5 stars plus. When I sch My review is to focus on a service visit here . I got the car at the Greenich location and the selling experience there was 5 stars plus. When I scheduled my car for a NYS state inspection. I thought I make it easier to schedule it here being I lived in Ny.. I was told on the phone my second service would be included free. I did say to the advisor I have 6000 mikes on the car in two years. Upon arrival I was then told be someone else. I am not covered and I would have to pay $140 for it I wish they knew what they were saying initially. I wouldn't have made the trip there. I refused the oil change and the advisor told me we will just to the inspection and not check anything else. When I picked up the vehicle I was told they check the fluids. This totally baffles me as in 38 years of driving luxury vehicles why wouldn't this dealer want to check their own leased investment while in their possession.? I probably should have went to Greenich location as from the start they seemed so much more friendly and service informed. And I know I would have gotten the oil change and never got the aggravation this place gave me. For such a well built beautiful car. The service and knowledge this place has is disappointing and far below the Lexus standard More
Hassle-free experience I went to Lexus of Mount Kisco to test drive a 2017 GX460. My sister and I were taken on an extensive test drive by George DeNivo, the sales associ I went to Lexus of Mount Kisco to test drive a 2017 GX460. My sister and I were taken on an extensive test drive by George DeNivo, the sales associate who a year ago helped her get an RX350. I immediately fell in love with the vehicle because it drives like a sedan even though it is a body-on-frame, V8 SUV. Want to deal with an experienced salesperson... and a true professional? Well, George is the best answer to that question. I must say that without George's devotion this great deal will not have taken place. Nerijus Aidukevicius, the sales manager did everything within his power to get us the best price on this 2017 model, including a $4,000 rebate from the factory that had expired a day earlier. He even gave us a set of floor mats on top of all the discounts! Oh, and unlike business managers at other dealerships, Derrick Brickhouse didn't keep us waiting for hours to sign the purchase agreement. Want to spend less than 20 minutes signing that agreement? Ask that Derrick do your paperwork when you visit. (During my previous purchase at ANOTHER dealership, I waited to 3 hours to see a business manager and an hour to sign.) It was really worth going to Mount Kisco from New York City to get my new Lexus. In essence, buying a vehicle should be a hassle free experience. However, in my buying experience, only Lexus of Mount Kisco has honored that statement. More
Outstanding Lexus Experience I had an excellent experience buying a 2017 RX 350 from Kathy Policastro at Mt. Kisco Lexus. I found Kathy to be candid, easy-going and extremely know I had an excellent experience buying a 2017 RX 350 from Kathy Policastro at Mt. Kisco Lexus. I found Kathy to be candid, easy-going and extremely knowledgable about every aspect of the RX 350. I knew I wanted an RX 350 with a Nightfall Mica exterior, but struggled with the choice of an interior because I have two young kids and thought the parchment leather was too light. Kathy was patient in this process, and straight forward about the pros and cons of each interior. Kathy set up an appointment where I could sit in each of the RX 350 interiors and helped me realize that the black interior with espresso walnut trim would be visually stunning, and practical. I am completely thrilled with the car. After we purchased the RX 350, Kathy spent almost two hours taking us through every detail of the car and its technology. I highly recommend Kathy! More
"First time Lexus buyer " - ebuff20021 I came from Springfield gardens in Queens and traveled to Mt Kisco based on their reviews. I worked Michael Maresca and it was the best experienc I came from Springfield gardens in Queens and traveled to Mt Kisco based on their reviews. I worked Michael Maresca and it was the best experience. Thank you again Michael Maresca and not to forget Derrick Brickhouse. More
Excellent interpersonal touch From the moment we walked into the dealership, we felt welcome and ended up with a vehicle we have been looking for, Perry and Derrick were excellent From the moment we walked into the dealership, we felt welcome and ended up with a vehicle we have been looking for, Perry and Derrick were excellent in explaining the process and our options. Next time you are this dealership, ask for these two by name and you will enjoy your experience. More
Our recent lease This was the second time we have leased from Lexus of Mt Kisco, and to be quit honest we had NO intentions of leasing there after our first experience This was the second time we have leased from Lexus of Mt Kisco, and to be quit honest we had NO intentions of leasing there after our first experience, but I must say Perry was great, a man of his word, very professional and won us over. More