DARCARS Lexus of Mt. Kisco

We had the best experience here with Barry and Tina! The whole process from beginning to end was seamless and the customer service was top notch. We highly recommend this dealership! The whole process from beginning to end was seamless and the customer service was top notch. We highly recommend this dealership! More

Sales-Yes, Parts and Service-Absolutely Not! I purchased rear shocks for my car by phone last year. $109 total. They went bad after 14000 miles. Note well that the original front shocks are I purchased rear shocks for my car by phone last year. $109 total. They went bad after 14000 miles. Note well that the original front shocks are still going strong after 103k and the original rear ones didn't go bad until 84k. So 14k makes me go, "Hmmm." I call Parts. The person I speak with says that the shocks are 2k past warranty. However, he notes that the computer shows two kinds that fit my car and "I don't know why we sent you the non-standard ones." But he can't give me a refund until I bring it to Service and they "take a look at it." Then perhaps Parts can warranty the shocks and give me a refund. So I drive an hour to have them looked it. Upon arriving, I'm told that there will be a $260 diagnostic fee (something I wasn't told by Parts), that will be refunded IF they find nothing wrong. Whoa. First, I just had someone from Parts tell me that these are not the standard shocks. Second, common sense says these are the wrong shocks. As noted, 103k and 84k. Shocks are generally one of the more durable parts on a car, and it's not like I'm going over sand dunes in the Mojave Desert. So, in essence, they want me to pay a $260 common sense fee. Third, the car has no suspension issues and it's virtually impossible to wrongly install shocks. Two bolts--one at the top and one at the bottom--done. Given the consistent recalcitrance and obfuscation that Parts and Service threw my way with each interaction, how can I not play the cynic and ask, "What are the odds that they don't find something wrong given that--wait for it--THEIR Service department didn't install the shocks?" Sadly, I can't help but wonder if this is a common practice at Mt. Kisco Lexus: sell you wrong part, have you come in for diagnosis, find a problem, and then sell you the right part along with the necessary repair. Both illegal and unethical, but if you can get away with it, a pretty good racket. All I wanted was a refund or a credit towards the CORRECT shocks. But I'm not going back out there because every round trip subtracts $14-17 from the $109 that I spent. Bottom line: I was sold a good car by a nice salesperson and my interactions with others in Sales have been great. But I will NEVER again order parts from them or take my car to be serviced there, and I will tell everyone I know to do the same. More

Tina and Patricia were very friendly and professional. They made my experience easy and I would recommend to friends They made my experience easy and I would recommend to friends More

Let me begin by saying I do not enjoy car shopping, but Patricia made the process so much easier. She greeted us by the door, was ver friendly and professional the entire time, and went above and beyond to Patricia made the process so much easier. She greeted us by the door, was ver friendly and professional the entire time, and went above and beyond to work out a deal for us. I left very satisfied with my vehicle. A couple of days later I had an issue with the Lexus app and Patricia helped me troubleshoot. If you are looking to buy a Lexus, that’s the place to go and Patricia is the one to talk to! More

Had a very good experience with the purchase of our Lexus here a few years ago. When the car was hit and dropped off at Darcars for repair, we also had a very good experience and the resulting body work was here a few years ago. When the car was hit and dropped off at Darcars for repair, we also had a very good experience and the resulting body work was well done. Nice job. However, we have followed up multiple times with the team there to get an itemized invoice of the repair work done for our insurance company and have not gotten a reply in more than 2 months. Our calls and emails go unanswered. More

Thina was a pleasure to work with. We ended up buying 2 cars within 5 days thanks to her patience and professionalism. She listens and answers all questions with clarity and transparen We ended up buying 2 cars within 5 days thanks to her patience and professionalism. She listens and answers all questions with clarity and transparency. She recommends without being overzealous or pushy. We were grateful to work with her! More

Michael Camilleri explained everything to us about the Lexus 2023 RX 350. He was knowledgeable, friendly and courteous. Both he and Michael the New Car Sales Mgr made it easy to get our lease done. We are Lexus 2023 RX 350. He was knowledgeable, friendly and courteous. Both he and Michael the New Car Sales Mgr made it easy to get our lease done. We are very pleased. More

Thina was knowledgeable, professional, patient, and honest. She made the entire process smooth and successful. We didn’t expect to walk out with a new Lexus and yet she made it happen. Super grateful honest. She made the entire process smooth and successful. We didn’t expect to walk out with a new Lexus and yet she made it happen. Super grateful for Thina as well as this exceptional dealership! More

Antonio was great! He Was very helpful and is great to his customers he made me feel very happy about my purchase ! He Was very helpful and is great to his customers he made me feel very happy about my purchase ! More

The dealership was very professional, everyone acknowledged you without being pushy or aggressive, which is not the norm at other dealerships. acknowledged you without being pushy or aggressive, which is not the norm at other dealerships. More