DARCARS Lexus of Mt. Kisco

This was the WORST car buying experience of a lifetime. Pushy, non-responsive, except eager to cash my check. Poor communication skills, poor follow up, poor social skills. Don't buy there - save yourse Pushy, non-responsive, except eager to cash my check. Poor communication skills, poor follow up, poor social skills. Don't buy there - save yourself the stress. More

This dealership has wonderful integrity. My mother's car was in for service when a dealership employee accidentally collided with another vehicle while moving the car around the lot. A service manager immed was in for service when a dealership employee accidentally collided with another vehicle while moving the car around the lot. A service manager immediately notified my mom, who asked me to deal with the situation. While the damage was not severe, management was clearly mortified and the result was AMAZING care from every employee involved in addressing the problem. Not only did the dealer repair damage from their own accident, they fixed a dent my mom had caused herself at another time. They detailed the car for free and and did the service the car was originally brought in for -- also at no charge. If the test of a business's character is how it responds when things go wrong (something always happens), Lexus of Mt. Kisco has superlative character. Chris Scatterday, Sal Cirillo and their teams have certainly earned our family's trust. More

After happily agreeing to a good deal with Nerijus I returned to the dealership to have the manager appraise my trade-in vehicle. He placed a value 35% lower than another Lexus dealer($3500 vs $5500) so returned to the dealership to have the manager appraise my trade-in vehicle. He placed a value 35% lower than another Lexus dealer($3500 vs $5500) so I told him there was no deal. After purchasing my Lexus from another dealer for $1500 less a couple of days later I called Nerijus and asked him to return my refundable deposit. He agreed. Several days later I asked him about my refund he said it will becoming shortly. A week later I called again and he said the manager had it and was taking care of it. A few days later I called again and then wanted to talk to the manager. Nerijus said the manager took a long weekend but everything was fine. Several days later I called Nerijus and he never returned my call. I then called the manager again and he did not return my call. This morning I again called Nerijus and left a message on his voice mail. I called the dealership again to reach the manager this time and asked the receptionist if Nerijus was in today and she said yes. I told her to leave a message for him to call me. I was told the manager was in Greenwich at their other dealership today. After a seemingly unendless number of calls I have not heard back from Mt Kisco Lexus. Thus as you can see why I am upset with them. I have now taken this to litigation to get a refund. More

The sales employees were extremely helpful and informative. The general staff was very courteous as well and were ready to assist me with any questions I had. They were patient enough to help me w informative. The general staff was very courteous as well and were ready to assist me with any questions I had. They were patient enough to help me weigh my pros and cons about purchasing the car I was interested in and I never felt pushed to make a decision. He was very meticulous about going over any possible financial questions, and also helped me out with details about the car. Overall, the service was great and I look forward to continuing business with them in the future. More

Yes, I want to recommend Lexus of Mt. Kisco to other people. I had such a good experience on my last visit to this dealership as a second time Lexus owner. Every visit here I have had no problems and no people. I had such a good experience on my last visit to this dealership as a second time Lexus owner. Every visit here I have had no problems and no headaches. When my lease was up, I had no reservations in coming back to Lexus of Mt. Kisco because I love the people and how they are not your typical “car sales-people.” I would recommend this dealership to my friends and family because I know they would have a great experience too. More