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DARCARS Lexus of Mt. Kisco
Mt Kisco, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 7:30 PM
Saturday 7:30 AM - 7:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 7:30 PM
Saturday 7:30 AM - 7:30 PM
Sunday Closed
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After happily agreeing to a good deal with Nerijus I returned to the dealership to have the manager appraise my trade-in vehicle. He placed a value 35% lower than another Lexus dealer($3500 vs $5500) so returned to the dealership to have the manager appraise my trade-in vehicle. He placed a value 35% lower than another Lexus dealer($3500 vs $5500) so I told him there was no deal. After purchasing my Lexus from another dealer for $1500 less a couple of days later I called Nerijus and asked him to return my refundable deposit. He agreed. Several days later I asked him about my refund he said it will becoming shortly. A week later I called again and he said the manager had it and was taking care of it. A few days later I called again and then wanted to talk to the manager. Nerijus said the manager took a long weekend but everything was fine. Several days later I called Nerijus and he never returned my call. I then called the manager again and he did not return my call. This morning I again called Nerijus and left a message on his voice mail. I called the dealership again to reach the manager this time and asked the receptionist if Nerijus was in today and she said yes. I told her to leave a message for him to call me. I was told the manager was in Greenwich at their other dealership today. After a seemingly unendless number of calls I have not heard back from Mt Kisco Lexus. Thus as you can see why I am upset with them. I have now taken this to litigation to get a refund. More
The sales employees were extremely helpful and informative. The general staff was very courteous as well and were ready to assist me with any questions I had. They were patient enough to help me w informative. The general staff was very courteous as well and were ready to assist me with any questions I had. They were patient enough to help me weigh my pros and cons about purchasing the car I was interested in and I never felt pushed to make a decision. He was very meticulous about going over any possible financial questions, and also helped me out with details about the car. Overall, the service was great and I look forward to continuing business with them in the future. More
Yes, I want to recommend Lexus of Mt. Kisco to other people. I had such a good experience on my last visit to this dealership as a second time Lexus owner. Every visit here I have had no problems and no people. I had such a good experience on my last visit to this dealership as a second time Lexus owner. Every visit here I have had no problems and no headaches. When my lease was up, I had no reservations in coming back to Lexus of Mt. Kisco because I love the people and how they are not your typical “car sales-people.” I would recommend this dealership to my friends and family because I know they would have a great experience too. More