DARCARS Lexus of Greenwich

Purchased and leased three cars previously. I have dealt with Art Accurso over 15 years, so calling ahead made the process of leasing a new car a simple process as he had all the information wai I have dealt with Art Accurso over 15 years, so calling ahead made the process of leasing a new car a simple process as he had all the information waiting for me upon my arrival. More

Transitioning between leased vehicles Katie Koroleva, my sales associate, expedited the delivery of her second car to me (I’ve now leased 4 Lexus RX-model vehicles). She is professional, Katie Koroleva, my sales associate, expedited the delivery of her second car to me (I’ve now leased 4 Lexus RX-model vehicles). She is professional, compassionate, perseverant and thorough in how she both conveyed the information I needed to understand the operation of my new Lexus Rx350 (20160, and expedited the necessary paperwork. I would recommend her highly to anyone seeking knowledge and a buying decision related to Lexus vehicles. Randy W. Green. Ph.D. More

Great salesperson / exceptional dealer I could not have asked for a better salesperson. Katie (Katarina Koroleva) was truly fantastic from start to finish. Every question answered, every I could not have asked for a better salesperson. Katie (Katarina Koroleva) was truly fantastic from start to finish. Every question answered, every request responded to in a timely manner, if not immediately. She made the entire process a pleasure and never any pressure. Katie and Lexus of Greenwich stand in stark contrast to most of the other dealers I’ve been to. Warm, courteous, considerate, and genuine. I actually felt that they were there to help me make the decision that was best for me. And I did… NX-200T. Thanks to everyone at Lexus of Greenwich and especially Katie. More

Lexus went above and beyond all expectations! This was my first time leasing a new vehicle and Lexus of Greenwich made it a phenomenal experience! They helped me navigate the process with ease and This was my first time leasing a new vehicle and Lexus of Greenwich made it a phenomenal experience! They helped me navigate the process with ease and explained all my options clearly and honestly. I was hesitant but explained to them what I was comfortable with, and they exceeded my expectations ten fold. So friendly and super easy to work with, and worked SO hard to get me the best rate and car within my budget. I love my new car and I will definitely be back! Thank you Albert and Tim!!! More

Buying my Lexus was a great experience Go to Greenwich Lexus even if it is out of your way! Steve Zinanan( sales) was knowledgeable, informative and made a great deal for us! Ask for Steve Go to Greenwich Lexus even if it is out of your way! Steve Zinanan( sales) was knowledgeable, informative and made a great deal for us! Ask for Steve if you want a great car-buying experience! I will recommend him to everyone I know! It was also a total pleasure to deal with Tim Johnson. He was the one who took our money and we liked him!! John McCaffrey ( sales manager) was a true gentleman! Doree Levy More

Out of this world! I leased a Certified Pre-Owned Lexus IS 250. The experience was like no other. Both Mr. Rivera and Mr. Finneson created an atmosphere that was easy I leased a Certified Pre-Owned Lexus IS 250. The experience was like no other. Both Mr. Rivera and Mr. Finneson created an atmosphere that was easy and simple. The level of expertise and care taken was by far like no other dealership I have ever been to. Will always recommend them and will definitely be back. More

The most amazing sales experience that I have ever had. This concerns the sales side of the house. I've had no contact with the service department. I bought a new, $88,000, 2015 Lexus LS460L, and had an This concerns the sales side of the house. I've had no contact with the service department. I bought a new, $88,000, 2015 Lexus LS460L, and had an amazing experience with Lennie Messina, the sales consulant. I called a handful of dealers, and ran into many salesmen who stretched the truth (a lot), manipulated our conversation, and told me things that I knew weren't true. One dealer, trying to sell me a demo car, told me that there were no 2015s available anywhere on the east coast, and that I'd have to pay a huge price premium for a 2016 if I didn't buy the demo. I knew this wasn't accurate, because other dealers had models for sale that I saw with my own eyes. Another told me he had three in stock, and when I went down an hour later, found out they only had a used 2013. The sales pressure only stopped when I walked off the property. I finally called Lexus of Greenwich, and spoke with Lenny Messina. I had no prior experience with them. In fact, I almost didn't call them, thinking that their snooty locale would offer up arrogant salesmen, cocky managers, and indifferent support staffers. I had already experienced this kind of attitude when I test drove Mercedes, BMW and Audi at the dealerships near my home. I talked to him about the car, he iterated what he had in stock, and we negotiated a deal over the phone. His price was very competitive with other dealers, and he didn't manipulate or misrepresent anything. EVERYTHING was completely honest and upright. The entire effort took two half-days. There were NO surprises, and the price came in exactly as he promised. No add ons, no fees, no misunderstandings. And best of all, no attitude. Here's where it gets better. I agreed to buy a black on parchment car, so the dealership detailed the car, took off the shipping plastic, gassed it up, and made it ready for delivery before I arrived. When I stepped onto the sales floor, I discovered that the original Obsidian exterior with parchment interior looked garish to my eye. Despite the fact that they had already prepared the paperwork, and prepped / detailed the car, they drove me to three other storage lots, and showed me other colors. They switched my order to a Grey / Black, and prepped the new choice by the time I had to leave. Despite the fact that I added a huge amount of work to their schedule on a busy sales day, NO ONE copped an attitude. No one complained. No one tried to guilt trip me into taking the black that I had originally ordered. They wanted me to be happy with the purchase, and if it took them five hours of additional work to please me, they were happy to do it. No nasty comments, no looks, no nothing. They acted as if this kind of thing was part of the experience of servicing their customers. They did try to sell me an extended warranty, but it was "let me describe the warranty, and how it will help you. Let us know if you'd like to purchase same. Now let's go over your car". No pressure. No hype. No manipulation. What a refreshing change from the closing guys at most dealerships who try to sell you paint sealants, Fung Sui blessings, Buddhist monk good luck dances, or special yak nose dribble oil treatments. Finally, we had some issues with the registration / insurance, and they figured out a solution. They called my insurance company AND the registry, and worked it out so that I didn't have to lift a finger. Buying a car is nerve wracking because so many car dealers try to extract profit from the sale in so many ways that don't benefit the customer. Lexus of Greenwich's behavior all revolved around MY needs, and everyone from the custodian, to the front desk clerk, the sales reps, the managers and the closing person never strayed from working to make me happy. I can't recommend them enough. First class, professional, competent, and caring. Outstanding. More

If it ain't broke I've had several Lexus RX's in the last 15 years and it was time for upgrading once again. I thought I should shop around and perhaps, even though I I've had several Lexus RX's in the last 15 years and it was time for upgrading once again. I thought I should shop around and perhaps, even though I have always loved my Lexus, go for something different. Time for a change...NOT! Looked at the BMW, the Lincoln, the Cadillac and the Toureg - all very nices SUVS, but in the end the Greenwich Lexus Dealership, Jonathan Berrios in service, along with Katie Koroleva,, my sales rep, made it so easy to stay with them. Better deal, excellent service, beautiful car and a proven past history of stellar customer service. Thank you! More

KATIE KOROLEVA IS AN OUTSTANDING SALES PROFESSIONAL Katie was by far the most thorough, patient and professional salesperson that we encountered in our search for an SUV that ended up as a purchase of a Katie was by far the most thorough, patient and professional salesperson that we encountered in our search for an SUV that ended up as a purchase of a 2015 LEXUS RX 450h. Katie was always pleasant no matter what time of day, pointed out all of the car's great features, inside and out and answered all of our questions, even on her day off. She arranged for a test drive on less than twenty minutes notice, on more than one occasion, and did a very thorough walk thru of the car once we had made the purchase. She, along with the sales manager John McCaffrey were willing to work with us on purchase price and further provided us with different leasing options so that we the best decision for our needs. Natalie in the business office was also very professional and efficient which made the whole process run smoothly. The car was registered and ready as promised with no issues. A truly pleasant buying experience. More

Better Than Expected So I'm one of those guys that believe a dealership should earn your business. Stopped in the first time, the car was not yet available, so I left my n So I'm one of those guys that believe a dealership should earn your business. Stopped in the first time, the car was not yet available, so I left my name and info with a sales person (NOT STEVE). Never heard back. Wanting to compare everything I had on my shopping list, I called a few weeks later to see if the car I was interested in was available which it was. To be honest, I was thinking of going to another dealer, since I figured if the first sales person (NOT STEVE) wasn't interested in my business why go back? But Greenwich was convenient and my research said they were a highly rated dealer, so I went there again and this time I was connected with Steve Zinaman. Steve made the experience worthwhile. From start to finish, he listened to my needs made suggestions, offered alternatives and put me in a different car than the one I intended to get. At time of delivery he was thorough and professional. I have leased many cars and this was one of my better experiences thanks to Steve. To me, the total experience will be defined by how the service experience goes now that they have my money….TBD More