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DARCARS Lexus of Greenwich
Greenwich, CT
1,116 Reviews
At DARCARS Lexus of Greenwich, it’s our mission to provide our customers with prestigious luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards daily to meet your expectations by selling the finest New and Pre-owned Lexus cars ever built.
Located in Greenwich CT, DARCARS Lexus of Greenwich, an Elite Lexus Dealer. Serving the Tri-State Area. Visit us and experience how we go beyond customer expectation every day!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,116 reviews
July 25, 2024
James is great! Cannot recommend him enough. Was responsive, organized, and helped me get the car I was looking for. Cannot recommend him enough. Was responsive, organized, and helped me get the car I was looking for. More
by aBMW
Employees Worked With
July 20, 2024
I regret that 0 stars is not an option. I called and asked if a specific car was there for me to see. The salesman assured me it was. I then drove 2 hours to see it, only to be told it w I called and asked if a specific car was there for me to see. The salesman assured me it was. I then drove 2 hours to see it, only to be told it was not there. Extremely frustrating, do not do business here. More
by ccham_36
Employees Worked With
Brook Jessup
July 19, 2024
I had a fantastic experience with Brooke who helped me purchase my dream car , from the moment I walked into the dealership, he was attentive, knowledgeable, he went above and beyond to ensure I got the purchase my dream car , from the moment I walked into the dealership, he was attentive, knowledgeable, he went above and beyond to ensure I got the perfect vehicle for my needs. Brooke and his team patiently answered all of my questions, explained the features, and even took the time to demonstrate how everything worked. His knowledge and helpful attitude made the entire process smooth and enjoyable. I left the dealership with my Lexus NX 300 and a big smile on my face, all thanks to Brooke , I highly recommend him to my friends and family. Thank you Brooke for your outstanding service! More
by ruthcajigas
Employees Worked With
Brooke
July 10, 2024
James Palmer was a pleasure to do business with. Very satisfied with my purchase and detailed information. Very satisfied with my purchase and detailed information. More
by Joe Rich
Employees Worked With
July 01, 2024
I'm sorry to say I received very poor customer service here! I bought a used car, and my experience leading up to the purchase was generally positive in that all the sales staff were pleasant, accommodat here! I bought a used car, and my experience leading up to the purchase was generally positive in that all the sales staff were pleasant, accommodating, and direct and honest in setting the price. This is the reason I gave 2 stars instead of 1. However, once they had payment for the car, the sales managers who worked with me on the purchase, had no interest in helping me resolve a couple of relatively simple issues. It took several weeks, multiple phone calls and emails, and my husband finally threatening to call the Consumer Financial Protection Bureau just to get the car scheduled for a repair that fell under the 30 day warranty. When I called, I was repeatedly transferred from one person to another and then promised a call back that never came. My messages and emails were either not returned at all or were answered with unkept promises to get back to me later that day. It's now going on 6 months since I bought the car, and I still do not have an answer as to why the refund check for an overcharge on registration fees (which again required multiple calls and 2 months to get) was less than expected. I've decided it's not worth my time to pursue it anymore. Now I understand why the sales managers put intense pressure on me to give them a 5 star review online before I even left the dealership with the newly purchased car! I'm glad I waited because this is a more complete and accurate review. More
by sdkmallon
June 26, 2024
James Palmer was transparent, professional and accommodating. This is our second used car purchase at this dealership. accommodating. This is our second used car purchase at this dealership. More
by skurczewski1975
June 23, 2024
We picked up registration today after purchasing our RX350H at the end of May. Our entire experience financing a new car was flawless. Working with Art, the sales consultant, was an absolute pleasure! I RX350H at the end of May. Our entire experience financing a new car was flawless. Working with Art, the sales consultant, was an absolute pleasure! I spoke with him a few more times to ask some questions, and each time he was incredibly courteous and pleasant. More
by Kth8150
June 17, 2024
Being in the Hospitality industry myself, my experience with the team from Darscars went above and beyond. Felix Gyamfi, my salesperson, and Dave, the manager, helped me with the buying process. During the with the team from Darscars went above and beyond. Felix Gyamfi, my salesperson, and Dave, the manager, helped me with the buying process. During the process, I went back when Felix happened to have his day off, and the whole office was ready to help. Even Felix called me an hour later to follow up on my concerns. It felt like when you go to the store and buy a suit, you get the perfect tie. That's how I felt when purchasing my Lexus in Greenwich. Thank you J.C. Mejia More
by jcmejia50
June 15, 2024
The sales, Dan, person was great. The financing part was a nightmare. I was trying recently to change the tires and turned out the car was sold to me without the wheel lock. Dealersh The financing part was a nightmare. I was trying recently to change the tires and turned out the car was sold to me without the wheel lock. Dealership informed they are not able to help me. More
by Monika R
Employees Worked With
Dan
June 11, 2024
I worked with James, he was honest and upfront, which was a refreshing experience when visiting the dealership. It was a pleasure working with him. a refreshing experience when visiting the dealership. It was a pleasure working with him. More
by Tchalla0014
