DARCARS Lexus of Englewood - Service Center

We have been Lexus owners for almost 15 years and what made us stay with Lexus is primarily because of the Service Department. We would like to single out Michael Ramos, the service consultant with whom made us stay with Lexus is primarily because of the Service Department. We would like to single out Michael Ramos, the service consultant with whom my wife and I always asks for when it is time to service our car. Mike always seems to know what we need done with our car including and up to making sure that we get a loaner car. At the end of the day, other than performing the required service, the car is clean and the tires checked. Grace, the check out person is very personable and always greets you with a smile. We firmly believe that a car is only as good as the service it gets and the Lexus Englewood Team is a good example of this. I only wish they'd bring back the cappuccino. Mr. & Mrs. Cruz More

Everything about our experiance at Englewood Lexus was perfect. Alfredo Carratala our Service Consultant worked with us as we needed a few items on our 2004 Lexus LS430 taken care of. We had first spoke o perfect. Alfredo Carratala our Service Consultant worked with us as we needed a few items on our 2004 Lexus LS430 taken care of. We had first spoke over the phone and discussed the work to be done and the cost associated with that work.When we dropped off the car Alfredo took care of us right away, he had a loaner ready and we were out of there in 15 minutes. He stayed in touch with us during the repair and than let us know it was completed. When we picked up the car everything was exactly as he had stated, the car was washed and we were very pleased. I would highly recommend the dealership and we will continue to use them in the future. Aldredo, thank you for all your help! More

The staff at Lexus Service at Lexus of Englewood is invariably professional and courteous. From the receptionists to the service consultants, people are knowledgeable and cordial. I particularly want invariably professional and courteous. From the receptionists to the service consultants, people are knowledgeable and cordial. I particularly want to compliment Michael Ramos, the service consultant with whom I work on a regular basis, and Grace, the lovely woman who handles all of the checking out. To work with each of these people is to forget the inconvenience of scheduling a turn-up and arranging for a loaner car. They make the experience painless, even delightful. Marylu A. Coviello More

Michael Ramos is an excellent service consultant. He is a very friendly and willing to help customers when needed. When sales are going on Lexus does inform there customers about it. very friendly and willing to help customers when needed. When sales are going on Lexus does inform there customers about it. More

I booked my appointment through my sales representative and upon my arrival was greeted and treated with a warm and friendly staff. I met with service consultant Alfredo and was given the option of waitin and upon my arrival was greeted and treated with a warm and friendly staff. I met with service consultant Alfredo and was given the option of waiting for my car or borrowing a loaner. I chose the latter and was given a 2013 ES. The staff was professional and friendly. I would definitely go back for my next service. I was truly impressed by the overall atmosphere and feeling of being a part of the Lexus family. I must mention, I do not live in New Jersey, but felt I had to come and see Lexus of Englewood. I've been to Lexus dealerships on Long Island and New York City and Lexus of Englewood surpasses them all. Last but not least, breakfast treats were great!! More

Bobby and Alfredo worked great to together to provide me with excellent service. They took care of mistakes that Tri County Lexus weren't able to fix. Great Service Highly Recommend with excellent service. They took care of mistakes that Tri County Lexus weren't able to fix. Great Service Highly Recommend More

Michael Ramos , in an excellent , friendly , reliable service consultant, i knew him for 5yrs. I reccomend him very highly . also michael is very knowledgible, about the cars. he also explains in detal , service consultant, i knew him for 5yrs. I reccomend him very highly . also michael is very knowledgible, about the cars. he also explains in detal , all the issues. very prompt , in repling all my phone calls. Sundara ramaiah GANTI, MD. More

I purchased my ES350 from Lexus of Englewood and have had all my service needs taken care of at this dealership. My most recent experience was the 75,000 mile service and I'm pleased with all aspects of the all my service needs taken care of at this dealership. My most recent experience was the 75,000 mile service and I'm pleased with all aspects of the visit. As always the work that had to be done was explained in detail and all of my questions were answered. The work itself was completed in a timely manner. Michael Ramos deserves special mention for his knowledgeable, helpful and courteous attention throughout the years of my being a customer. I never miss an opportunity to recommend this dealership for both the purchase and service experiences. More

12/20/12 This was my first exposure to Lexus of 12/20/12 This was my first exposure to Lexus of Englewood, having purchased my 2009 ES 350, with 16,700 miles, elsewhere in July, 2012. My first c 12/20/12 This was my first exposure to Lexus of Englewood, having purchased my 2009 ES 350, with 16,700 miles, elsewhere in July, 2012. My first call after the purchase was to Lexus USA to establish for their records that I was the new owner. Because the car is still under the original Lexus warranty and I wanted to establish a dependable dealer/service relationship that would last through the balance of the warranty period and into the "extended" warranty period which I plan to purchase in June, 2013, my second and subsequent calls were to various "local" Lexus dealers' service departments - including that of the dealership where the car was origninally delivered new in 2009 and subsequently serviced. My questions during these calls involved: a) their protocals, particularly appointment scheduling and loaner car availability; b) how I might expect to be treated given that I didn't buy the car there and c) pricing for certain items, e.g. oil changes, pads and brakes. Lexus of Englewood's answers were prompt, specific and straight forward: pricing was what I considered reasonable and further, I should expect to be treated as if I had purchased the car from them. The primary reason for this first visit was the 20k mile service - oil change, tire rotation and general check up as per Lexus' specifications. In addition to the requisite items, I had a list of other questions about a variety of operational items. Peter Arriola, the Service Consultant assigned to my appointment, managed the "in-take" process with me efficiently, clearly - with detail - and very patiently, including at least one walking "tour" with him out of his office to my car to inspect and then explain how the mechanics would assess one of the operational issues I was raising. We completed the in-take in about 25 minutes, afterwhich I was in my loaner car and on my way my appointments. My car was ready when promised. The receptionist staff couldn't have been more cordial or friendly. Peter was there to personally review the work with me along with providing a detailed, point-by-point, written summary for my records. The bill was exactly as stated. There were no attempts to "up sell" any additional parts or service. HE DID REMIND ME to come back as soon as was conenient for myself and my wife so that one of Lexus of Englewood's Valet staff could provide us with a courtesy review and answer our questions regarding all of our car's features. In essence, they will provide us with what is their "new car delivery" services as if we were purchasing the car from them. Clearly Peter and Lexus of Englewood are meeting - and exceeding my expectations. Many thanks to all involved! Hamilton Leach More

Prompt and efficient service. Purchased tires and all weather mat. Process was smooth and timely. Good and pleasant attitude from all staff members will make me consider returning to this dealer for fu weather mat. Process was smooth and timely. Good and pleasant attitude from all staff members will make me consider returning to this dealer for future services. More