DARCARS Lexus of Englewood - Service Center

Happy with their professional service It’s a very high end car service center with friendly staff. They also offer you hot coffee/expresso & cookies in their hospitality bar. They have ver It’s a very high end car service center with friendly staff. They also offer you hot coffee/expresso & cookies in their hospitality bar. They have very professional service advisors. You can download the Lexus Drivers app and log in to see your vehicle(s) and call to make your service appointment from the app. This place is highly recommended. More

Front Tow Panel Front tow panel somehow fell out and was lost. Replaced without question and car returned fully washed and tires checked. In meantime, coffee and sa Front tow panel somehow fell out and was lost. Replaced without question and car returned fully washed and tires checked. In meantime, coffee and sandwiches were just what was needed. Polite and great service. More

2500 miles Great service. Only hope it could be faster. My car set there after it was done my rep was busy with another customer. Not his fault Great service. Only hope it could be faster. My car set there after it was done my rep was busy with another customer. Not his fault More

Excellent Was on vacation and hit a pothole blowing a front tire I was worried about having to drive it back to Rhode Island like that but thankfully my road ha Was on vacation and hit a pothole blowing a front tire I was worried about having to drive it back to Rhode Island like that but thankfully my road hazard insurance through Lexus financial had me covered dropped off the car they ordered my tire and picked her up later that afternoon. Thanks again for a speedy service and great staff More

Very satiesfied with effiency of everyone that works there. Fast service and everyone is polite. I would definately.go back for another service or anything else. with effiency of everyone that works there. Fast service and everyone is polite. I would definately.go back for another service or anything else. More

Service and Information With the three cars I've dealt with in my lifetime, Joseph was the most patient, knowledgeable, and friendliest salesman/employee. He knows what he ta With the three cars I've dealt with in my lifetime, Joseph was the most patient, knowledgeable, and friendliest salesman/employee. He knows what he talks about, gives you the best options, gives his recommendations, and is very straight forward with you unlike other salesman out there! More

Damaged Multiple Parts of Vehicle During Service I recommend customers to stay away from this service department. They have incompetent mechanics that will most likely damage your vehicle. This was t I recommend customers to stay away from this service department. They have incompetent mechanics that will most likely damage your vehicle. This was the case for me and several other reviewers here with the same exact issue as well. I had brought in my car for service and when picking up the car after service, noticed that the mechanic damaged at least four areas of the car. They were pretty visible too. The service manager took a look and resorted to pin the damages on me stating they had pictures from the drop-off inspection. After reviewing the pictures together, he claimed the pictures were too fuzzy, but can see damages a little bit so it was my fault. So they refused my request for replacement of the parts. I had reported to BBB and Lexus headquarters but they did nothing. Stay away from this place. Drive a little further down to Prestige Lexus. Never had a problem with them. More

Service This is my THIRD Lexus purchase at Englewood. ALWAYS have issues with my purchase! Can overlook. Hey, they are out to make money!! Chris V always c This is my THIRD Lexus purchase at Englewood. ALWAYS have issues with my purchase! Can overlook. Hey, they are out to make money!! Chris V always comes thru with my complaints! He's the reason I always return. Took car in for service. It was damaged and I didn't notice it until later that day. Called service department, sent emails with pictures of damage and ZERO was done. In fact, no response at all! All they had to do was admit the damage and the fix the minor issue. I am not opposed to mistakes and correction. So disappointed. NOTHING was done or acknowledged and I've been a repeat customer of theirs for over 5 years! More