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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
759 Reviews

759 Reviews of DARCARS Lexus of Englewood - Service Center

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March 28, 2018

Good experience...not exceptional but good The amenities in the waiting area were not as good as previous visits. The service consultant and service to my car were very good yesterday More

by CARNEYPK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco-Service consultant
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your wonderful feedback. I’m very happy to hear that you had a good experience and we were able to earn your business. If there is anything you need please don't hesitate to let us know! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

Pleasure visiting Lexus of Englewood I recently had my Lexus ES 350 serviced at Lexus of Englewood. From the time I entered to the return of my car I was treated very nicely. The service More

by ERICDEAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Verigutte
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your kind words, Eric. I’m glad you had a pleasant service appointment. We really appreciate this feedback and I'll be certain to share your compliments to Joel and Bobby, and we look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

very happy extremely satisfied with the service represenative and the wait area . The lounge was very clean and had many things available like coffee tea water More

by BRCOPPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the excellent review! I’m glad to know that you appreciate our facilities as well as excellent service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

Amazing I schedule my appointment ( very easy process ) with a short time they give me an appointment for the same day. Joel my service advisor explains to m More

by Erick10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel and Yoselin
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your kind words, Erick. I’m glad you had a pleasant service appointment. We really appreciate this feedback and I’ll be sure to share your feedback with Joel, Yoselin, and to the rest of the staff. We look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Maintenance service Completely satisfied with the service received during my visit for maintenance. The staff was very helpful and tried to look after my best interest an More

by JKIM60616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department employees
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks for your kind words! We appreciate all our staff and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I’m very happy to hear that this was achieved with you. We hope to see you back in again soon! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Excellent customer service experience Excellent customer service experience. Way better than the ones in Manhattan or Queens. The employees here are friendly professional and you don't fee More

by JUANRANGEL1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Ferretti
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to leave this review, Juan. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Outstanding I was greeted by staff as soon. As I walked into the reception area. Everyone was very helpful including the young ladies at the reception desk More

by Jacob007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan phillips
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us this great review, Jacob. I’m very happy to hear that we could be so helpful during your recent visit with us. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Very slow service fo an oil change. It took over 3 hours for the oil change to be completed. I’ve never had a lexus service take so much longer than I was told. More

by IAZEKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
March 26, 2018

Promptly serviced the vehicle There was a slight mix up on the scheduled appointmentt time but the my vehicle was promptly serviced upon my arrival. Vehicle was ready in an hour. More

by MARIE.BYRNE29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed in the service department
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks Marie for the outstanding review! I’m very happy to hear that your service was completed in a timely manner. Please let us know if there's anything else we can do for you. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

VERY PROFESSIONAL STAFF I LIKED THE ATMOSPHERE OF LEXUS SERVICE.THEY ARE VERY PROFESSIONAL.WHEN I MOVE TO NJ I WILL LEASE FROM THERE .THANK YOU FOR GOOD SERVICE More

by BRYAN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SERVICE TEAM
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks Bryan for taking the time to share this compliment with us! Drive safe! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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