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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
759 Reviews

759 Reviews of DARCARS Lexus of Englewood - Service Center

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March 30, 2018

Service with Smiles! From the moment I pull in, the service gentleman greets me, PLEASANTLY. Dan is expecting me, briefly mentions the plan of service and then I relax in More

by GABEL30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2018

Professionalism The service center is always prompt and professional and does an excellent job. I have never had an issue when brining my car for service. More

by PRISCOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you, Priscoe! Our service center works hard to provide a five-star service experience to each guest and it means so much to hear we are reaching that goal. We look forward to continuing to provide excellent service for you and your car for years to come. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 29, 2018

Steven Tedescu was amazing He was great in terms of making sure my concerns and needs were met! He went above and beyond with picking me up and exchanging my car when I couldn’t More

by CONNI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve. Tedescu
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to let us know how awesome your experience was with Steven. He truly cares for all his customers. We look forward to working with you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 29, 2018

CONSISTENTLY GREAT SERVICE I have always been helped by Peter Faltraco, who, for the past 16 years has always provided me with outstanding service. This time he outdid himself b More

by DOCBEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this great review and also for your loyalty. I’m so glad that Peter always takes such great care of you and your car! If you ever need additional help, please let us know! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 29, 2018

Very professional, and exceptional customer service My experience with lexus of Englewood service is always a pleasure. DAN PHILLIPS is excellent with customer service is one of the main reason why I ke More

by HYUN91489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this great review and also for your loyalty. We pride ourselves on providing nothing but the best for our customers and it is great to see that goal has been accomplished with you time and time again. I will be sure to share your feedback with Dan, and please let us know if we can ever help you in the future. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 29, 2018

Efficient and Pleasant Experience Brought my car in at 7:20 am. Service rep spoke with me within 10 minutes. I explained my issues and told him I was going to wait. After about an h More

by SUSANMF818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Susan, thank you for taking the time to review your experience with us. I am very pleased to hear that our staff made your service experience pleasant. Thank you again and hopefully, we get to see you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 29, 2018

"Simply The Best" The Service Center operates like a well oiled machine. I experienced nothing but Great service here at Lexus of Englewood. I highly recommend there se More

by GILJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to do business with you and we hope to see you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

great service they are so kind and great service. i came little late to dealer but they work quickly to finish. so i was not bored and tired to wait More

by JIP_70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
peter faltraco
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for your feedback! I’m so happy to have been part of your great service experience. We look forward to seeing you again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

Service was good but I had to wait a day for a tire . Came in for 20 mile service and a tire replacement which I had to wait a day for the tire which I was told it would be ready by the end of the day More

by CKENNARD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Hernandez
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

I'm so glad to hear that your experience at Lexus of Englewood was "good"! We look forward to seeing you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

Great experience Joel was a great advisor and he helped me out so much with my service. I am coming back here just because of him and his experience More

by ANTE_BEGONJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nenad Djurasevic
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the awesome feedback! Joel is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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