DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews of DARCARS Lexus of Englewood - Service Center
Very slow service fo an oil change. It took over 3 hours for the oil change to be completed. I’ve never had a lexus service take so much longer than I was told. fo an oil change. It took over 3 hours for the oil change to be completed. I’ve never had a lexus service take so much longer than I was told. More
Promptly serviced the vehicle There was a slight mix up on the scheduled appointmentt time but the my vehicle was promptly serviced upon my arrival. Vehicle was ready in an hour. There was a slight mix up on the scheduled appointmentt time but the my vehicle was promptly serviced upon my arrival. Vehicle was ready in an hour. More
VERY PROFESSIONAL STAFF I LIKED THE ATMOSPHERE OF LEXUS SERVICE.THEY ARE VERY PROFESSIONAL.WHEN I MOVE TO NJ I WILL LEASE FROM THERE .THANK YOU FOR GOOD SERVICE I LIKED THE ATMOSPHERE OF LEXUS SERVICE.THEY ARE VERY PROFESSIONAL.WHEN I MOVE TO NJ I WILL LEASE FROM THERE .THANK YOU FOR GOOD SERVICE More
Great Experience Friendly greeting at reception desk...Short wait time to speak with service advisor who was most professional and knowledgeable . Waited for car...wa Friendly greeting at reception desk...Short wait time to speak with service advisor who was most professional and knowledgeable . Waited for car...was delivered completed within time frame promised. More
Took more than 3 hours to do first 5000 miles service Took 3 hours and 20 mins to work on first 5000 miles service and check one problem that navigation freeze while receiving phone call and found everyth Took 3 hours and 20 mins to work on first 5000 miles service and check one problem that navigation freeze while receiving phone call and found everything normal. When purchased the vehicle at same dealership, the sales told me and also mail me a letter said that I will have complimentary Lexus loaners when doing first 2 services, I asked the service rep about the loaner when I making appointment but the service rep told me because the first 5000 miles service is a quick service so they don't offer loaner, so did sales and letter from Lexus lie to me or service rep? Ok, that's fine, then the "quick 5000 miles service" took 3 hours and 20 mins to finish. More
amazing Lexus service I always trust Lexus Englewood Service Center.. they always get the job done! Thanks Rey and the rest of the staff! as always you guys can always be t I always trust Lexus Englewood Service Center.. they always get the job done! Thanks Rey and the rest of the staff! as always you guys can always be trusted with my Lexus! More
Trustworthy Dealer Went for an oil change on Saturday. Looks like the oil nut was broken and they didn't have the part to replace. I had to travel for my work and no one Went for an oil change on Saturday. Looks like the oil nut was broken and they didn't have the part to replace. I had to travel for my work and no one would be in NJ to pick up my car. Dan quickly took a decision and handed me a loaner car and asked me to leave the loaner car in my apt complex and travel to my work. Once the car was rectified they drove my car to my place and took back their loaner car without any hassles to me. I really appreciate their work ethics. This is the first time Dan was assigned to work with me as my regular advisor Joel was on leave. Thanks to Dan for his great support . My regular service advisor is Joel and he too is a gem of a guy. Bobby Giordano and the then manager Michael Ramos hand picked this young lad and he has proved his mettle. He is very energetic and helpful Last but not the least Bobby the big man is a very cheerful and helpful Manager of this facility. He slips into the shoes of customers and helps everyone. Thanks to all other support staff members at the reception who greet the customers with care Thanks to Lexus of Englewood for their great support. Cheers Ram Vadrevu More
Pinnacle of service For years I've been to all the too dealerships for new and pre owned Lexus cars. Seriously the service of Englewood Lexus is the pinnacle of luxury s For years I've been to all the too dealerships for new and pre owned Lexus cars. Seriously the service of Englewood Lexus is the pinnacle of luxury service. Immediate response and turnaround of the car and loaner car if it takes a little longer. Follow up care and personalized service is unheard of in today's market. A few of these managers deserve extra kudos. Peter Faltraco and Joel (sorry I forget his last name) are the best in the biz! Ask for them specifically... More
The best dealership in 50 states!! Chris was amazing to deal with. He made all of our expectations true at the point of sale. John Lee was the most professional associate that was ass Chris was amazing to deal with. He made all of our expectations true at the point of sale. John Lee was the most professional associate that was assigned to us. The staff as a whole was as impeccable as their product. I would recommend this experience to anyone More
Employees The workers are very professional and pleasant, they are always respectful and respond to your questions and queries in a timely fashion..the best ser The workers are very professional and pleasant, they are always respectful and respond to your questions and queries in a timely fashion..the best service so far More