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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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March 26, 2018

Very slow service fo an oil change. It took over 3 hours for the oil change to be completed. I’ve never had a lexus service take so much longer than I was told. More

by IAZEKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
March 26, 2018

Promptly serviced the vehicle There was a slight mix up on the scheduled appointmentt time but the my vehicle was promptly serviced upon my arrival. Vehicle was ready in an hour. More

by MARIE.BYRNE29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed in the service department
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks Marie for the outstanding review! I’m very happy to hear that your service was completed in a timely manner. Please let us know if there's anything else we can do for you. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

VERY PROFESSIONAL STAFF I LIKED THE ATMOSPHERE OF LEXUS SERVICE.THEY ARE VERY PROFESSIONAL.WHEN I MOVE TO NJ I WILL LEASE FROM THERE .THANK YOU FOR GOOD SERVICE More

by BRYAN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SERVICE TEAM
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks Bryan for taking the time to share this compliment with us! Drive safe! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Great Experience Friendly greeting at reception desk...Short wait time to speak with service advisor who was most professional and knowledgeable . Waited for car...wa More

by FRISJ2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Hernandez, Service advisor
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Took more than 3 hours to do first 5000 miles service Took 3 hours and 20 mins to work on first 5000 miles service and check one problem that navigation freeze while receiving phone call and found everyth More

by TT678
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service rep on the phone, didn't pick up her name.
March 24, 2018

amazing Lexus service I always trust Lexus Englewood Service Center.. they always get the job done! Thanks Rey and the rest of the staff! as always you guys can always be t More

by TEKLABALAGTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey and the rest of the service staff
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this great review and also for your loyalty. I’m so glad that Rey and the rest of the staff always takes such great care of you and your Lexus! If you ever need additional help, please let us know! Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 23, 2018

Trustworthy Dealer Went for an oil change on Saturday. Looks like the oil nut was broken and they didn't have the part to replace. I had to travel for my work and no one More

by BOBVAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan , Joel , Yosselin
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Hello Bob and thank you for your feedback. I’m very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 23, 2018

Pinnacle of service For years I've been to all the too dealerships for new and pre owned Lexus cars. Seriously the service of Englewood Lexus is the pinnacle of luxury s More

by Susan C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Susan, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Peter and Joel provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 22, 2018

The best dealership in 50 states!! Chris was amazing to deal with. He made all of our expectations true at the point of sale. John Lee was the most professional associate that was ass More

by DANSOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vasallo
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this review. I am happy to hear that Chris and John were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 22, 2018

Employees The workers are very professional and pleasant, they are always respectful and respond to your questions and queries in a timely fashion..the best ser More

by verocush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic DiMartino, Chris Kim
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this great review. We pride ourselves on providing nothing but the best for our customers and it is great to see that goal has been accomplished with you time and time again. Please don't hesitate to reach out if we can assist you again in the future. Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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