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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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March 28, 2018

great service they are so kind and great service. i came little late to dealer but they work quickly to finish. so i was not bored and tired to wait More

by JIP_70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
peter faltraco
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for your feedback! I’m so happy to have been part of your great service experience. We look forward to seeing you again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

Service was good but I had to wait a day for a tire . Came in for 20 mile service and a tire replacement which I had to wait a day for the tire which I was told it would be ready by the end of the day More

by CKENNARD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Hernandez
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

I'm so glad to hear that your experience at Lexus of Englewood was "good"! We look forward to seeing you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

Great experience Joel was a great advisor and he helped me out so much with my service. I am coming back here just because of him and his experience More

by ANTE_BEGONJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nenad Djurasevic
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the awesome feedback! Joel is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

Good experience...not exceptional but good The amenities in the waiting area were not as good as previous visits. The service consultant and service to my car were very good yesterday More

by CARNEYPK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco-Service consultant
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your wonderful feedback. I’m very happy to hear that you had a good experience and we were able to earn your business. If there is anything you need please don't hesitate to let us know! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

Pleasure visiting Lexus of Englewood I recently had my Lexus ES 350 serviced at Lexus of Englewood. From the time I entered to the return of my car I was treated very nicely. The service More

by ERICDEAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Verigutte
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your kind words, Eric. I’m glad you had a pleasant service appointment. We really appreciate this feedback and I'll be certain to share your compliments to Joel and Bobby, and we look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

very happy extremely satisfied with the service represenative and the wait area . The lounge was very clean and had many things available like coffee tea water More

by BRCOPPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the excellent review! I’m glad to know that you appreciate our facilities as well as excellent service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

Amazing I schedule my appointment ( very easy process ) with a short time they give me an appointment for the same day. Joel my service advisor explains to m More

by Erick10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel and Yoselin
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your kind words, Erick. I’m glad you had a pleasant service appointment. We really appreciate this feedback and I’ll be sure to share your feedback with Joel, Yoselin, and to the rest of the staff. We look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Maintenance service Completely satisfied with the service received during my visit for maintenance. The staff was very helpful and tried to look after my best interest an More

by JKIM60616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department employees
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks for your kind words! We appreciate all our staff and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I’m very happy to hear that this was achieved with you. We hope to see you back in again soon! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Excellent customer service experience Excellent customer service experience. Way better than the ones in Manhattan or Queens. The employees here are friendly professional and you don't fee More

by JUANRANGEL1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Ferretti
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to leave this review, Juan. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Outstanding I was greeted by staff as soon. As I walked into the reception area. Everyone was very helpful including the young ladies at the reception desk More

by Jacob007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan phillips
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us this great review, Jacob. I’m very happy to hear that we could be so helpful during your recent visit with us. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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