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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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April 06, 2018

Very good but... Service went well but the car wash was very poor. After I got back home took it out to a car wash to get it cleaned!!Seems this would be an easy thing More

by susan m
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve
April 06, 2018

Excellent and efficient service! The receptionist Tara was so warm and welcoming and Jorge was quick and efficient. Macho was nice enough to drive me back to the office so I wouldn’t More

by EMAGENNIS700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking time out of your day to let us know how we are doing. We are committed to providing excellent service and I'm proud to hear that this was received during your visit. We look forward to working with you again. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 05, 2018

First time here & was impressed with the efficiency & servic Loved everyone had a smile on their faces. Service took 45 minutes extra than originally planned so without my asking, I was given a discount. Who doe More

by CKSATARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service advisor’s name but was very very nice
Nov 01, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input. Glad to hear that you were impressed with the service we offer here at Lexus of Englewood. If there is anything more we can do for you please come back and see us any time! Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 05, 2018

Excellent Service From the moment I arrived, every person I encountered at Lexus of Englewood was very cordial and professional. The waiting area is very clean and comf More

by claups4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Tedesco
Nov 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the kind words and review! We are happy that the waiting area was to your liking and that everyone treated you exceptionally. Please come back and see us again if you need any assistance in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 05, 2018

Great service Listened to my concerns and took care of exactly what I went in for. Thank you! Quick turn around service. Loaner on hand. Next day service. Opened la More

by MORTEGA8434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for your feedback! We are so happy to have been part of your great service experience. We look forward to seeing you again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 05, 2018

New to dealership and happy with them Just took our car in for the first service and since this was a new dealership for us, I was not sure what to expect but just like the sales unit, the More

by egarx2at590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 01, 2018 -

DARCARS Lexus of Englewood responded

We really appreciate you taking the time to leave us a review! Glad you were happy with everything, especially the service. Feel free to reach out if you ever need anything else! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 04, 2018

Excellent Service Peter always helps me. Waiting time isn’t bad. The lounge is comfortable with some snacks available. The guys at the front take care of my service rig More

by RIKKALIBATIQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Nov 01, 2018 -

DARCARS Lexus of Englewood responded

We sincerely appreciate your feedback. Each employee is a valued member of the Lexus of Englewood team and we all strive to provide excellent service! We look forward to seeing you again in the future. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 03, 2018

regular maintenance The service provided by Joel, the service consultant, was excellent. He answered all my questions in such a professional manner. I was very pleased wi More

by JOSEPHROMANO925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel, from service department.
Nov 01, 2018 -

DARCARS Lexus of Englewood responded

Hello Joseph and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joel and the rest of the staff were there to provide you with such exceptional service! If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 02, 2018

Collision Work The service was excellent and the staffs are very friendly and helpful but the work was not perfect enough for the cost that what i paid. More

by EMILYPARK11130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge
April 02, 2018

Excellent Prompt friendly service. Did the work outlined in a timely manner. Delivered the car clean and workmanship perfect. Service managers pleasant and att More

by DRRCR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deltraco
Nov 23, 2018 -

DARCARS Lexus of Englewood responded

Thanks for those kind comments! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive to provide the best service experience. We look forward to serving you on future visits! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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