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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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764 Reviews of DARCARS Lexus of Englewood - Service Center
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May 07, 2018
Service I had an appointmet at XX time and arrived in the service center 10 min. Before, but my name was called after 1 hour by the service consultant. It loo I had an appointmet at XX time and arrived in the service center 10 min. Before, but my name was called after 1 hour by the service consultant. It looks like they need to organize customers’ schedule carefully. If they would start after 1 hr from the appointment time, why they called to remind the time just one day before. I told to the seevice consultant that I can hear “squeak” sound when my car drived over bumps, he said that he would do safety inspection and test drive with me, but test drive was not happened. He told me alignment was needed and asked me to pay for wheel alignment, but not show any document if this is not covered by pre-paid maintenance and tire insurance. etc. which I bought. Of course I understood that the pre-paid maintenance is very limited, so I paid for wheel alignment, but it would be good if he showed or printed out what could be covered by thw pre-paid maintenance. When I gave my credit card to the person in the desk and I finished sign on the bill. Before I heard that I was done, the lady in the desk started to respone to other customer’s request. I was just waiting a few minites at the desk. It would be good if the lady said to the interuppted customer that “please wait”. After I took out my car from the service center 3 hours after I arrived, I can still hear “squeak” sounds when my car dives over bumps. More
by JW
Verified CustomerEmployees Worked With
Not to say
May 04, 2018
Lexus experience I always enjoy taking my car to Lexus of Englewood for service because their personnel is very courteous and they do their best to accommodate my need I always enjoy taking my car to Lexus of Englewood for service because their personnel is very courteous and they do their best to accommodate my needs. More
by SEFREIRE
Employees Worked With
Joel Veriguete excellent and courteous person.
May 04, 2018
GREAT SERVICE THE SERVICE AND FOLLOW UP IS BY FAR THE BEST, THEY EXPLAIN EVERYTHING IN DETAIL IN REGARDS TO WHAT SERVICE WAS PERFORMED. THE SCHEDULING IS FANTASTIC. THE SERVICE AND FOLLOW UP IS BY FAR THE BEST, THEY EXPLAIN EVERYTHING IN DETAIL IN REGARDS TO WHAT SERVICE WAS PERFORMED. THE SCHEDULING IS FANTASTIC.. More
by PEZ
Employees Worked With
Michael Stella, Juan Ospina
May 03, 2018
Soft brake pedal indicating low brake fluid pressure. My problem was handled courteously and expeditiously - it involved the use of a loaner vehicle while the repairs were done. Two working days later, I My problem was handled courteously and expeditiously - it involved the use of a loaner vehicle while the repairs were done. Two working days later, I received my vehicle back as good as new. More
by G.T.NOBLE
Employees Worked With
Peter Falotica
May 03, 2018
Fantastic Service Fantastic service and it's all about Joel Veriguete. Without him I would not return. He goes up and beyond any service consultant at your service dept Fantastic service and it's all about Joel Veriguete. Without him I would not return. He goes up and beyond any service consultant at your service dept. Thank you Robert Garber More
by KOOSHIE80
Employees Worked With
Joel Veriguete
May 02, 2018
Great customer service My experience was beyond pleasant, accommodating and professional. I was able to get an appointment and a loaner car within 1 day. In addition the ser My experience was beyond pleasant, accommodating and professional. I was able to get an appointment and a loaner car within 1 day. In addition the service dept found a wallet in my back seat and it was returned complete. More
by CONSOLMAGNOMDC
Employees Worked With
Service
May 01, 2018
Perfect I love this place full of awesome staff, especially front desk lady, always smiling and have great customer service. When I step there I feel like I’m I love this place full of awesome staff, especially front desk lady, always smiling and have great customer service. When I step there I feel like I’m special More
by Guvanch Sahetov
Employees Worked With
Juan Ospina
May 01, 2018
Easy Peasy Lemon Squeezy Came in for regular service and got out in record time. They even applied a discount coupon I didn't know was available. Will definitely keep using t Came in for regular service and got out in record time. They even applied a discount coupon I didn't know was available. Will definitely keep using them again. More
by JEFFGENSHAFT
Employees Worked With
Peter Faltraco
May 01, 2018
Friendly staff and service advisors Service advisor accommodated request for vehicle loaner in a short notice ,very friendly staff at dealership, I wish requesting service online would a Service advisor accommodated request for vehicle loaner in a short notice ,very friendly staff at dealership, I wish requesting service online would also be able to provide such accommodations, I set up my appointment online from my mobile phone but had to actually call the service department to request the vehicle loaner which did not accommodated my request but I would definitely recommend and bring back my SUV for service next time . More
by PONCELLI
Employees Worked With
Ray Hernandez
April 30, 2018
impressive for Sunday Early service as kind and polite Dan helped me to figure out what service i needed, provided other body department contact i needed, Front desk operator was very kind and polite. Dan helped me to figure out what service i needed, provided other body department contact i needed, Front desk operator was very kind and polite. More
by CHOI.SSP
