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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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May 04, 2018

GREAT SERVICE THE SERVICE AND FOLLOW UP IS BY FAR THE BEST, THEY EXPLAIN EVERYTHING IN DETAIL IN REGARDS TO WHAT SERVICE WAS PERFORMED. THE SCHEDULING IS FANTASTIC. More

by PEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stella, Juan Ospina
May 06, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for your feedback! We are so happy to have been part of your great service experience. We look forward to seeing you again. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 03, 2018

Soft brake pedal indicating low brake fluid pressure. My problem was handled courteously and expeditiously - it involved the use of a loaner vehicle while the repairs were done. Two working days later, I More

by G.T.NOBLE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Falotica
May 06, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 03, 2018

Fantastic Service Fantastic service and it's all about Joel Veriguete. Without him I would not return. He goes up and beyond any service consultant at your service dept More

by KOOSHIE80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
May 06, 2018 -

DARCARS Lexus of Englewood responded

We really appreciate you taking the time to leave a review about your experience at our service department. We're glad to hear that Joel went above and beyond to help out with your vehicles' service needs. We would love to work with you again. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 02, 2018

Great customer service My experience was beyond pleasant, accommodating and professional. I was able to get an appointment and a loaner car within 1 day. In addition the ser More

by CONSOLMAGNOMDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 06, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your feedback! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 01, 2018

Perfect I love this place full of awesome staff, especially front desk lady, always smiling and have great customer service. When I step there I feel like I’m More

by Guvanch Sahetov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ospina
May 02, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your review and business as a customer, Guvanch. It is our goal to provide every one of our customers with the kind of excellent service you described and I’m glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 01, 2018

Easy Peasy Lemon Squeezy Came in for regular service and got out in record time. They even applied a discount coupon I didn't know was available. Will definitely keep using t More

by JEFFGENSHAFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
May 06, 2018 -

DARCARS Lexus of Englewood responded

Jeff, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 01, 2018

Friendly staff and service advisors Service advisor accommodated request for vehicle loaner in a short notice ,very friendly staff at dealership, I wish requesting service online would a More

by PONCELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez
May 06, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. If you need anything else in the future please feel free to come back and visit us any time! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 30, 2018

impressive for Sunday Early service as kind and polite Dan helped me to figure out what service i needed, provided other body department contact i needed, Front desk operator was very kind and polite. More

by CHOI.SSP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Phillips
May 02, 2018 -

DARCARS Lexus of Englewood responded

I’m glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. I will pass your feedback along to Dan and our staff, and please feel free to call or stop by if there is anything else we can do to help you. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 30, 2018

Fantastic service everytime! I highly recommend this dealership and service depqartment. The staff are always professional and responsive to my needs. They explain all repairs i More

by LAURIE.YAROCK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Tedesco
May 02, 2018 -

DARCARS Lexus of Englewood responded

Laurie, thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to do business with you and we hope to see you again in the future! Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 30, 2018

Happy Customer Steven Tedesco was my service rep. He was very efficient and communicated regularly. My car was ready when promised. I must say with all the changes More

by gad0947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco
May 02, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input. Glad to hear that you were pleased with the service we offer here at Lexus of Englewood. I will be sure to share your feedback with Steven, and please let us know if we can do anything further to help. Take care! Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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