DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews of DARCARS Lexus of Englewood - Service Center
Organized, efficient, thorough, painless Job done quickly, professionally, free of hassles. If I'm forced to look for a problem, I'd say they should improve the snacks in the waiting area. Job done quickly, professionally, free of hassles. If I'm forced to look for a problem, I'd say they should improve the snacks in the waiting area. More
Very long wait. First visit to change a tire took two hours to just tell me they have to order the tire & I have to return 2 days later. There was just 1 person befor First visit to change a tire took two hours to just tell me they have to order the tire & I have to return 2 days later. There was just 1 person before me. When I returned it took 3 hrs to change tire. There were just about 3 people before me. Rep was patient & kind but the wait was way to long for a small service. More
Responsive and quality maintenance Good pick up and drop of service makes me to come to Englewood for service despite living in the city. Peter and David support is greatly appreciated Good pick up and drop of service makes me to come to Englewood for service despite living in the city. Peter and David support is greatly appreciated. More
very good i was called immediately by the advisor. But the oil change took more than an hour probably due to many customers. But thy did a good job. i was called immediately by the advisor. But the oil change took more than an hour probably due to many customers. But thy did a good job. More
Great service mind and Performed as expected Both Consultants, Ray Hernandez and Stephen Ham had guided very efficiently and clearly plus very friendly. I believe that they are well aware of the Both Consultants, Ray Hernandez and Stephen Ham had guided very efficiently and clearly plus very friendly. I believe that they are well aware of the car itself. More
Excellent Very professional staff..great experience would definately recommend.. Will look into purchasing a vehical directly from Englewood Lexus in future Very professional staff..great experience would definately recommend.. Will look into purchasing a vehical directly from Englewood Lexus in future Great job! Catherine Casmir Thanks you.. More
Very efficient. Great service Very efficient. Great service. Fast and friendly. Great atmosphere. Got shuttle service to my office. Always recommend Lexus for this service. Will Very efficient. Great service. Fast and friendly. Great atmosphere. Got shuttle service to my office. Always recommend Lexus for this service. Will come again Thank you More
Thank you Dan Phillips! For my last three to four services, Mr. Dan Phillips had assisted me with walking through the maintenance needed. From the first encounter to last (ye For my last three to four services, Mr. Dan Phillips had assisted me with walking through the maintenance needed. From the first encounter to last (yesterday), he has always been very consistent, thorough, friendly and respectful every time. He takes his responsibility seriously and by seeing his interactions, he seemed have to gained respect from all of his colleagues as well. He seems to have leadership qualities and I hope he’ll have continual influence to reflect his high level of service to other team members as well. His trustworthy service is much appreciated and he is a great asset to both the dealership and Lexus customers. Thank you again. More
Professional Courteous and Service with a Smile My Service Adviser Peter is a thorough professional who listens and understands your issues. He is extremely knowledgeable and courteous. The staff at My Service Adviser Peter is a thorough professional who listens and understands your issues. He is extremely knowledgeable and courteous. The staff at this Service Center is welcoming and friendly right from the Valet Counter to the Advisor and Technicians. Overall, it is a very pleasant experience and they are very accommodating. Highly recommend this facility to all who have any inhibitions about visiting a dealer. More
Usually excellent but not this time. I took my Lexus GS F sport in for service. Rims/wheels were bent causing vibrations when driving. Had Rims repaired but car vibrating even more afte I took my Lexus GS F sport in for service. Rims/wheels were bent causing vibrations when driving. Had Rims repaired but car vibrating even more after service. I had to take car back for repair again. Not a problem up to this point, then I was placed into another loaner. However the loaner had duck tape on the key because the car did not lock with the remote. Then the truck did not open properly. This would have been okay if I didn't have kids and I wasn't constantly using the trunk. The loaner with duck tape on the key does not exude confidence in the service department. More