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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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May 21, 2018

Organized, efficient, thorough, painless Job done quickly, professionally, free of hassles. If I'm forced to look for a problem, I'd say they should improve the snacks in the waiting area. More

by CHASGOODSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recall the names
May 23, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this review. I’m pleased to hear that our service department was able to provide an efficient and overall positive experience. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 21, 2018

Very long wait. First visit to change a tire took two hours to just tell me they have to order the tire & I have to return 2 days later. There was just 1 person befor More

by EMILYRIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Phillips
May 20, 2018

Responsive and quality maintenance Good pick up and drop of service makes me to come to Englewood for service despite living in the city. Peter and David support is greatly appreciated More

by GUPTA.K.SUBHASH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
peter
May 23, 2018 -

DARCARS Lexus of Englewood responded

We're completely committed to providing top quality service and I’m ecstatic to hear that your experience with Peter and David reflected this dedication. I appreciate the time it took for you to give us this feedback. At Lexus of Englewood, we value our customers and we look forward to seeing you on your next visit. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 18, 2018

very good i was called immediately by the advisor. But the oil change took more than an hour probably due to many customers. But thy did a good job. More

by AMBUMANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joel veriguette
May 19, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much. We are very proud of our team and we can always count on them to do a great job. We appreciate you choosing Lexus of Englewood for your vehicle needs and we look forward to providing you with the same quality service for many years. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 18, 2018

Great service mind and Performed as expected Both Consultants, Ray Hernandez and Stephen Ham had guided very efficiently and clearly plus very friendly. I believe that they are well aware of the More

by STYANG65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Hernandez, Aminstration (Catherine ?), Sam Ghani
May 19, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this wonderful review of Ray, Stephen, and the rest of the service team. We appreciate you taking the time to share you experience and are so happy that you chose Lexus of Englewood! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 18, 2018

Excellent Very professional staff..great experience would definately recommend.. Will look into purchasing a vehical directly from Englewood Lexus in future More

by CCASMIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
May 19, 2018 -

DARCARS Lexus of Englewood responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. Drive safely. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 17, 2018

Very efficient. Great service Very efficient. Great service. Fast and friendly. Great atmosphere. Got shuttle service to my office. Always recommend Lexus for this service. Will More

by YORAM8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
May 19, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 15, 2018

Thank you Dan Phillips! For my last three to four services, Mr. Dan Phillips had assisted me with walking through the maintenance needed. From the first encounter to last (ye More

by ONELOAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
May 15, 2018 -

DARCARS Lexus of Englewood responded

Thank you for stopping by to leave this wonderful review. Dan is an asset to Lexus of Englewood, and it is encouraging to hear he impressed you by delivering our trademark service. We look forward to seeing you again! Be well, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 15, 2018

Professional Courteous and Service with a Smile My Service Adviser Peter is a thorough professional who listens and understands your issues. He is extremely knowledgeable and courteous. The staff at More

by MCHANDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter (Service)
May 19, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Peter and the rest of the staff were there to provide you with such exceptional service! If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

May 14, 2018

Usually excellent but not this time. I took my Lexus GS F sport in for service. Rims/wheels were bent causing vibrations when driving. Had Rims repaired but car vibrating even more afte More

by bin2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service center
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