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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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June 04, 2018

Excelente Fast and reliable service explain my concerns and exactly what My car need. While I was waiting they make me feel as comfortable as possible. More

by ALEXVALENCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Qin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter , Jeff Barowski
Jun 29, 2018 -

DARCARS Lexus of Englewood responded

Alex, thank you so much for this great review and star rating! We work very hard to provide each of our customers with exceptional service and it's good to hear that our team was able to show you what Lexus of Englewood is all about. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 04, 2018

Cannot I cannot imagine better service. Car taken promptly on entry, service coordinator was excellent, knowledgeable and courteous. Waiting area was comfort More

by SSM116
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Jun 29, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 04, 2018

Inefficient To get rear brakes, a tire and rim is going to require three separate trips and about 12 hours of my very limited free time. Extremely frustrated with More

by dg.foster101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel
June 04, 2018

Seamless service as usual Quick, friendly and reliable service. It always goes by much faster than expected. I also like that they go above and beyond if I have an issue, like More

by MATTHEW.HANAGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forget who helped me.
Jun 29, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to leave this review, Matthew. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 04, 2018

Very good customer service Everyone was very friendly and welcoming environment. The service of the car was done in timely manner.Dan Phillips was very kind well mannered and fo More

by WII1130831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
Jun 08, 2018 -

DARCARS Lexus of Englewood responded

Thanks for the outstanding review! I’m very happy to hear that your service was completed in a timely manner. I will share your comments with Dan and we look forward to working with you again down the road. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 04, 2018

Peter handled everything quite wel.. Peter handled everything professionally and in a timely fashion. From the people greeting you to the people returning your car, everyone was polite More

by MARTINKASDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter - My service writer
Jun 08, 2018 -

DARCARS Lexus of Englewood responded

Martin, thank you for letting us know how your experience was and for choosing Lexus of Englewood. Peter is really great and I’ll be sure to share your feedback with him. Take care until next time! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 04, 2018

Very professional The service taken was on time, very helpful, very explain details of the service, very patient, very comfortable waiting area and every question was t More

by nodja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 08, 2018 -

DARCARS Lexus of Englewood responded

Thanks for those kind comments! We're happy to hear we were able to serve you well. We look forward to serving you on future visits! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 04, 2018

Fantastic Everyone was very pleasant and accommodating. Joel V was patient and supportive to my concerns , he is very professional and approachable I enj More

by aldef26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joel V in service
Jun 08, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joel and our staff were able to provide you with such exceptional service! Please let us know if there's anything else we can do for you. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 04, 2018

Service I was very impressed about the welcoming atmosphere and curtesy off the staff the waiting period was so short I will recommend this Lexus off englewoo More

by YVEROSEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nenad Djurasevic, Joseph Kalachian
Jun 08, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input. Glad to hear that you were impressed with the service we offer here at Lexus of Englewood. If there is anything more we can do for you please come back and see us any time! Take care! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 01, 2018

Excellent The people are so kindly, the service it was perfect, the attention very nice. For me they impress me with everything. The best place for service More

by CRUCETA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Kunz, Dick Shore, Simone Morejon, Dominic DiMartino, Chris Kim, Juan Ospina, Kumsung Stella Oh, Rafael Gomez
Jun 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to share your feedback. Glad to hear that you were impressed with the service we offer here at Lexus of Englewood. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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