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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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742 Reviews of DARCARS Lexus of Englewood - Service Center
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June 15, 2018
Best service always Everyone here is great especially Peter Faltraco. Thanks Peter for always making this a great experience. Very comfortable while waiting for my car. O Everyone here is great especially Peter Faltraco. Thanks Peter for always making this a great experience. Very comfortable while waiting for my car. Only place for me. More
by andreak2
Verified CustomerEmployees Worked With
Peter Faltraco
June 14, 2018
Really bad I got my car back on last Saturday. Unbelievable for quality of key . First, you made my key not working, can not start my car, then you replace my I got my car back on last Saturday. Unbelievable for quality of key . First, you made my key not working, can not start my car, then you replace my key, but today it broken again! Poor quality, I even have my original key with me now since I purchased my car in 2005. What happen to the key quality? I have my key set with other cars, always original, never broken. Very bad experience with Lexus. I will find other Lexus serves location next time. Liqing. More
by XIAOHAN.A.ZHANG
Employees Worked With
Not
June 14, 2018
Awesome! The service dept at this dealership is amazing! From the moment you drive in until the moment you drive out you are treated like their "guest". Waiti The service dept at this dealership is amazing! From the moment you drive in until the moment you drive out you are treated like their "guest". Waiting area is spacious and comfortable. They have coffee, tea, espresso, bottled water along with bagels, muffins, sandwiches and fruit available while you wait. This dealership truly has a way of making the customer feel welcomed! Thank you! More
by BSCHMIDT21
Employees Worked With
Peter Faltraco
June 14, 2018
Very customer focused and expert service. Great, quality service done with short notice and quickly. I called in the morning, got a loaner and was done by 5 PM. Well done! Great, quality service done with short notice and quickly. I called in the morning, got a loaner and was done by 5 PM. Well done! More
by SUSAN.KAMMERMAN
Employees Worked With
Dan in service
June 14, 2018
Best Service Center and Experience I Have Had I want to thank you all employees in Lexus of Englewood service center. Dan is such a professional and made sure all the issues with my car has been t I want to thank you all employees in Lexus of Englewood service center. Dan is such a professional and made sure all the issues with my car has been taken care of in timely manner. I hope all Lexus Service centers and service advisors will be up to these standards. More
by IHKARAMAN
Employees Worked With
Dan Phillips
June 13, 2018
Service issues I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept me waiting and waiting saying that the car was in the car wash. Finally one of the triage techs went inside the service station and got my car out. I drove my car for about 200 feet and suddenly noticed that the car was never washed. Since I had other important meetings, I could not go back. I called my service advisor Mr. Steven Tedesco and made a complaint. He apologized and offered immediate pick up and delivery back after a car wash. Since I couldn't be home, I told him not to worry about it. I took the car this morning and Steve gave me his personal attention to have the car washed. Yesterday when I called he promised me that the will personally make sure that my car is washed and also offered me a gift. Today I drove my car out. It was washed ok but not a super job. Not all areas were taken care of. There are still some areas with dirt. By the way, I never got any gift that was offered to me. I am very curious what that gift was! More
by JKRMD
June 13, 2018
defective mirror pass/side...replaced. arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost c arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost covered by my extended warranty. More
by GORDONSIECK
Employees Worked With
peter ?
June 12, 2018
Inept parts department Went to Lexus of Englewood for a repair on a part that they ordered drove to service dept and waited for car after about hr the service person said wa Went to Lexus of Englewood for a repair on a part that they ordered drove to service dept and waited for car after about hr the service person said was a problem that they had ordered the wrong part and did not have one in stock and I would have to return in order to fix issue!! I told the service person that I live about hr away and the cost of tolls n gas was a pain especially sine they were wrong. More
by JRXRRJ
Employees Worked With
Steven telesco
June 11, 2018
Service due to a recall This dealership is extremely well organized. Everybody is polite, professional, responsive and accommodating. It is easy to schedule an appointment an This dealership is extremely well organized. Everybody is polite, professional, responsive and accommodating. It is easy to schedule an appointment and the hours are very convenient. Overall great experience. More
by Vlyev
Employees Worked With
Joel Veriguete
June 11, 2018
Great experience! The manager was very friendly and professional. The maintenance work was completed on time. Everything was done to my satisfaction. My service manager The manager was very friendly and professional. The maintenance work was completed on time. Everything was done to my satisfaction. My service manager is Joel Veriguete. More
by XIAOHUI_MEI
Employees Worked With
