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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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July 02, 2018

Great service department Everyone is very friendly and very attentive. Very comfortable waiting area with lots of complimentary beverages and food. Prompt service when they gr More

by DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic DiMartino
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the positive review! We're glad you had a pleasant experience with our service department and appreciate you spreading the word. We always pride ourselves in having happy customers. Thank you again for your business! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 30, 2018

Great service experience I was very happy with my service experience. Very professional and courteous. Did a great job. Every one that I came in contact with was very helpfu More

by LSCARANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thanks for the review! It's great to hear that you were happy with your experience. We hope to work with you again in the future! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 30, 2018

Unnecessary service charge I went to the dealer for oil change, but they did unnecessary 15k millage service without my permission. They charged me $200. Who want to get 15k mi More

by Jcha6851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge jorge
June 30, 2018

35,000 mile checkup I am always totally satisfied with the service at Lexus of Englewood.The service is relatively quick, the food is good. But most of all I enjoy dealin More

by SATCH32M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Verguette, service rep
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank for the positive feedback. I’m very happy to hear that you enjoyed your visit here with us at Lexus of Englewood. We are driven to offer great customer care and we strive to provide the best service experience. We really appreciate this feedback and I'll be certain to share your compliments to Joel. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 30, 2018

Courteous and fast service I was promptly tended to by the staff and service manager and had my loaner car within 15 minutes. The timeline of repair was provided and was accurat More

by BSToNE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Great. Especially Peter who was very helpful with my prepaym Peter made sure I was able to use the prepaid service policy I was sold by my Miami dealer. It took a while, but he did everything he had to get it do More

by morrisds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Jun 29, 2018 -

DARCARS Lexus of Englewood responded

Thanks for your outstanding review! I’m very happy to hear that Peter was of such help to you. We strive to provide excellent customer service, and I’m glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Great experience always Thank you so much for the visit. I hate going to dealers and even more service. I am so glad that’s not the case here. It is always a pleasant visit. More

by DUDAINMORTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Philips
Jun 29, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your wonderful comments about the entire service team. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Englewood. I will be sure to pass along your kind words to Dan. Come back and see us any time! Take care! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Scheduled service It was easy to get an appointment fir the same day; which is greatly appreciated generally. Everyone was polite and patient. The facility was very cle More

by ELISASPEAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately I don’t recall their names!
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the excellent review! I'm glad to know that you appreciate our facilities as well as excellent service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Fantastic Service If it wasn't for Joel Veriguete I would not b returning. This service consultant is the best and I thank you. I was taken care of as soon as I walked More

by KOOSHIE80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the awesome feedback! You're right, Joel is an excellent service consultant and we appreciate all he does for us! I’m very happy to hear that he was there to provide you with great service. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Excellent service My rep was Joel and he went above and beyond to help with a last minute flat tire. He was excellent as always! Great service as well. More

by AJUTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

We really appreciate you taking the time to leave a review about your experience at our service department. I’m glad to hear that Joel went above and beyond to help out with your vehicles' service needs. Thanks again and if you have any questions about the work that was done please feel free to contact us. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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