DARCARS Lexus of Englewood - Service Center

Amazing help. I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department More

Woodrow McFadden was extremely professional, efficient and kind. I had a scheduled maintenance appointment and Mr. McFadden made every effort to ensure that I was kept updated regarding the service of my and kind. I had a scheduled maintenance appointment and Mr. McFadden made every effort to ensure that I was kept updated regarding the service of my car and provided me a time when my car would be ready and available. I have been a Lexus customer for 8 years and I have rarely encountered a Service Dept. Admin. ensure that I was well taken care of and updated; my service was complete at the expected time. Thank you! More

Despite challenges and delays in completing my services. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. More

Always satisfied with my service experiences at the Englewood service center! It is always a great and easy experience here with Woody. I would recommend this service center to anyone because of his ex Englewood service center! It is always a great and easy experience here with Woody. I would recommend this service center to anyone because of his expertise and reliability! More

Great customer service. Grace at the front is so helpful and sweet and Woody really took care of me and got me my car back incredibly quickly. Grace at the front is so helpful and sweet and Woody really took care of me and got me my car back incredibly quickly. More

I have spent a total of six hours in recent weeks getting a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additi a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additional $1495 for the Darcars Assurance plan. We have not taken advantage of the plan and won't. I cannot come down for an oil change and sit for 3 hours like the guy sitting next to me. We need you to send us a full refund. Thank you, J Casey More

I recently had a car serviced at this dealership and am seriously disappointed by the quality of service received to the point that I can no longer recommend the brand or the dealership for future business seriously disappointed by the quality of service received to the point that I can no longer recommend the brand or the dealership for future businesses. The service was for a company car, where it has a large presence domestically and internationally. This experience will be shared across. Here are highlights of the issues. - The staff lacks any interdepartmental communication. Each member only cares about their role and not what the customer experience is. This results in just passing on messages or calls to the next person without solving the issues. Doing so only increases the frustration levels. - Information is not retained. I have told the dealer who should be billed. I have told the dealer about what services are needed. Yet they keep losing them and keep asking for them. - Promises are not kept. For example the pick up time for valet service was significantly delayed and then the drop off was as well. This is not the service one would expect from a Lexus dealership. I do not know how they plan to improve the customer experience, but at the moment I do not see why I or the company I work for should continue to recommend Lexus and its dealerships. More

Service is weak and understaffed. Certain delays are understandable but excuses and lack of communication are unacceptable. Certain delays are understandable but excuses and lack of communication are unacceptable. More

Woodrow was a great service advisor. He was very professional and knowledgeable, and solved my car trouble. This service center is much better than other ones I’ve been to. I will defini He was very professional and knowledgeable, and solved my car trouble. This service center is much better than other ones I’ve been to. I will definitely be using Englewood’s service center from now on. More

Friendly and attentive service, the estimate was explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. More