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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,254 reviews

September 21, 2018

Did a good job. Service rep Steven Tedesco does a great job. Follows through with status until pickup. He follows through and keeps you updated. Also Bob Giordano doe More

by SDAD331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco , Bobby Giordano
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this review. I am happy to hear that Steven and Bob were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 21, 2018

Great service, attentive staff I brought my Lexus 350 in for its 60k service. As usual I was greeted by the receiving staff with courtesy. I then was greeted by my service advisor J More

by ERICD3.1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Veriguete
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Hello Eric and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joel and the rest of the staff were there to provide you with such exceptional service! If there is anything more we can do please come back and see us again any time! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 21, 2018

Service very good Kind and fast... Everything good Thank you very much I have another appoinment is this sat. 22.09.18 I hope see you sat. Morning. More

by Kyuhyeong jang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 21, 2018

Amazing service Joel Veriguate help me to get the partfor my vehicle, everything was handle , staff super courteous friendly my service repairs were done in a timely More

by Erick10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this wonderful five-star service review, Erick! We truly appreciate it. I am happy that our entire team was able to assist you with your repairs. We look forward to assisting you in the future! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 21, 2018

Service and recall When ever I take my car in for service I know that the job will be done by competent people and will be retuned promptly. More

by chamepaulette3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

We truly appreciate you taking the time to write about your experience at our service department. I’m happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 20, 2018

Thumbs Up for this dealership I went to this dealership for more than years already. We have the service consultant, Dave, is excellent, who we already knew him many years in Toyot More

by JVJV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Giordano
Sep 20, 2018 -

DARCARS Lexus of Englewood responded

Your patronage is very important to us and we are honored to have you as a loyal customer. We really appreciate this feedback and I'll pass on your words to Dave. We look forward to working with you in the future. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 20, 2018

Regular service and oil change Even if it is a regular mainternace service, Service man was very friendly and professional. He found other area trouble and made a future appointment More

by SISKLEE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Giordano
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the positive review! I’m glad you had a pleasant experience with our service department and appreciate you spreading the word. We always pride ourselves in having happy customers. Thank you again for your business! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 19, 2018

Bad Alignment Does not know how to do an alignment properly. It wore out my tires prematurely. I've always had service issue going here. I am never coming back! More

by rdfxcln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Does not work here anymore...
Sep 24, 2018 -

rdfxcln responded

Thanks for reaching out, but unfortunately I am afraid of bringing my car in for any more services. I've been here a couple times and each time there has been issues. I gave them a second chance and they resorted to blaming the customer in the end of the day.

September 19, 2018

Repair Problem with Lexus Park assist. The 1st time they cleaned sensors but it didn’t work. Called immediately for Lexus to readdress the same dilemma. I wa More

by CJMFA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the valets were excellent workers. , Joseph Kalachian
September 19, 2018

Excellent service! On time delivery of vehicle. Friendly, helpful, polite, courteous. Nice environment in waiting room. Up to date information. Regular updates on servu More

by ANDRIOLLOIVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ermilio
Sep 20, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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