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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,254 reviews

September 24, 2018

Service Repoprt The service required on my vehicle was completed in a timely manner. the stall in the service department was courteous, polite and very friendly The w More

by STUISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the kind words and review! We are happy that the waiting area was to your liking and that everyone treated you exceptionally. Please come back and see us again if you need any assistance in the future! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Amazing It was great experience once again at the Lexus of Englewood.they were very friendly gave me loaner car and my car was ready on time. More

by NAWAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meghan Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Friendly and made you feel comfortable Stream Lee helpful and try to do everything they can to satisfy me. Did everything possible to work within my price range More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ospina, Santiago Caro
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thanks for leaving this wonderful feedback, Phil! Customer satisfaction is one of our top priorities and we’re ecstatic to hear that you enjoyed your experience with our staff. We appreciate your business and look forward to seeing you again in the future. Have a great day! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Great service and knows how to take care of customers Great service great price satisfying repair providing good foods. I pay toll and I drive more to get Lexus of Englewood but I like this place more tha More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter and Steve as service consultunt
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input, Joseph. Glad to hear that you are happy with the service we offer here at Lexus of Englewood. I’ll share your comments with Steve and Peter, and if there is anything more we can do for you please come back and see us any time! Take care! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Lease of new ES 350 I was very pleased with the way my salesperson and the dealership handled my purchase. Everyone was friendly and willing to help make sure I was satis More

by Herman,Diamond
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ghani, Becky Grant, Kumsung Stella Oh
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for stopping by to leave this incredible review, Herman. Congratulations on your new ES 350! We strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Excellent Have owned and serviced a Lexus for the longest time at this dealership and Peter F (as well as the other service reps) are conscientious and caring. More

by MAH.MDPC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Faltreco my service advisor , John Guarnieri
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your continuous support and business! We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Amazing staff Oil change and also fixed a rim, Joel was very helpful took care of me and my car and gave me a loaner car to use More

by ramzy_j911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel V
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Hi Ramzy and thank you for this great review! I’m excited to hear that Joel took care of you! He is a great asset and we appreciate all he does. Thank you again and we hope to see you again in the future. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Excellent Every time I come there I get good service and help and the staff is great ppl yo deal with they make me feel very comfortable More

by SHAVAREE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George george
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your experience with us! I’m very pleased that you receive excellent service for every visit. We look forward to seeing you at our dealership in the future. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 24, 2018

Outstanding review of warranty options I really appreciated the thorough description and analysis of warranty options without the hard sell. Extremely professional in his presentation and a More

by jerry the cane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ospina
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your review and business as a customer, Jerry. It is our goal to provide every one of our customers with the kind of excellent service you described and I’m glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 22, 2018

Safety Recall As usual the service and professionalism was awesome. The representative that I have seen in the pass was out that day but Steve was just as good. He More

by itstjones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tedesco
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us your review. I’m happy to hear that you were pleased with the service you received from Steve. If there is anything more that we can do please come back and see us again. Take care! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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