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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
October 31, 2018
Sales guru. I came in looking for a vehicle and was directed to Ralph, and he did not disappoint. As a women you generally are unable to trust that you will be tr I came in looking for a vehicle and was directed to Ralph, and he did not disappoint. As a women you generally are unable to trust that you will be treated equally when entering a car dealership and this was not the case. With a warm greeting and a sincere smile Ralph asked me a number of questions to narrow down my options. He thoroughly explained the procedures and protocols of a first-time buyer to me and assured me that he would be with me every step of the way. This customer service and client experience is rare in the automotive industry and luckily Ralph has proven that chilvalry in the sales world is not dead! More
by Nicole
Employees Worked With
Rafael Gomez
October 31, 2018
Great customer service I have a preowned Lexus and am looking to upgrade to a new model. Went in and was assisted by Ralph. He was excellent, very knowledgeable and was able I have a preowned Lexus and am looking to upgrade to a new model. Went in and was assisted by Ralph. He was excellent, very knowledgeable and was able to answer all my questions. Will recommend! More
by Courtney14
Employees Worked With
Rafael Gomez
October 31, 2018
Delightful. Helpful. I came to Lexus which was recommended to me by a friend and Ralph was so helpful! I came in so clueless and left with all my questions answered. Can't I came to Lexus which was recommended to me by a friend and Ralph was so helpful! I came in so clueless and left with all my questions answered. Can't wait to become a Lexus owner!!!! More
by Huyo12
Employees Worked With
Rafael Gomez
October 30, 2018
Make it easy Chris Played a little tough when dealing but I was t going to budge and he came through w it after all. Told him next time to get the paperwork read Chris Played a little tough when dealing but I was t going to budge and he came through w it after all. Told him next time to get the paperwork ready for my next vehicles More
by MARCELLOCHI
Verified CustomerOctober 30, 2018
Outstanding Service! Couldn't have asked for better service then Frank Pangallo and everyone at Lexus of Englewood. I looked at many Lexus dealerships for the best quaulit Couldn't have asked for better service then Frank Pangallo and everyone at Lexus of Englewood. I looked at many Lexus dealerships for the best quaulity and I was impressed with their selection of certified pre-owned options. I love my RX350 and couldn't be happier with my decision! More
by Ddelio
Employees Worked With
Frank Pangallo, Juan Ospina
October 26, 2018
Great experience Customer service was great. Ryan Yoon made the whole buying experience stress-free. We sort of knew what we wanted but Mr. Yoon explained the differe Customer service was great. Ryan Yoon made the whole buying experience stress-free. We sort of knew what we wanted but Mr. Yoon explained the different options and made our selection process so much easier. We are very happy with our purchase. I plan to come back again to this dealership. More
by Sue
October 26, 2018
A+ experience! Dealer provided quick, human, feedback after an online inquiry on a used SUV. No robot response like so many other dealers. Takes pride in selling hig Dealer provided quick, human, feedback after an online inquiry on a used SUV. No robot response like so many other dealers. Takes pride in selling high quality pre-owned vehicles. Frank, Vlada and Mitch took the time to work with us and make sure our needs were met. Would certainly recommend Lexus of Englewood when shopping for a pre-owned vehicle More
by Williamf
Employees Worked With
Frank Pangallo, Mitch Patlock , Vlada Grigoryeva, Juan Ospina
October 24, 2018
Great service My Salesperson Dominic Dimartino is absolutely awesome! Knowledgeable, easy going, polite, great sense of humor! It was a pleasure to deal with him. My Salesperson Dominic Dimartino is absolutely awesome! Knowledgeable, easy going, polite, great sense of humor! It was a pleasure to deal with him. David Vallejo was great in explaining my new car, he spent as much time with me & my husband as needed until we depleted all our questions )) All staff is very friendly and polite. Keep going, guys! More
by Nadia RPh
Employees Worked With
David Vallejo, Sam Ghani, Dominic DiMartino
October 24, 2018
Had bad experiences with their CPO lot, and their new Leases Overpriced and be careful on lease turn in. They will tell you that random items (rotors, etc) are "under spec" and you need to replace them or you w Overpriced and be careful on lease turn in. They will tell you that random items (rotors, etc) are "under spec" and you need to replace them or you will be charged at lease turn-in. Talk to their actual inspectors from AUTOVIN and you will find out that's not the case. Never fix anything without getting a free pre-inspection first. I made the mistake of listening to LexusofEnglewoodServiceDept and getting everything fixed, and will never again lease from Lexus. Also, Lexus financial and Lexus Corporate and Lexus of Englewood are all different entities. Lexus of Englewood screws up? You have nothing you can do. I called Lexus Corporate and Lexus Financial and they just try to pawn you off to each other and transfer calls back and forth. They place responsibility on the other, and nothing gets done. So you are getting involved with 3 entities, all which do not take responsibility for each other, and so you are left with no recourse. If you're leasing a car, why go Lexus? Their reliability isn't a bonus when you lease, since you're only keeping for 3 years. I'm going to go with a German car on my next lease. Forget Lexus. Add-on: Followup review from 3 years ago. I initially bought a used CPO vehicle years ago and had to include it here because it was such an annoying experience. So I purchased a 2012 CPO IS sedan from these guys and after I dropped off the check , I received a call a day later saying everything is good, come pick up the car. I asked them if it was okay to wait until the morning after as I was on a trip at that point. This was asking for literally 18 hours to pick up the vehicle the following morning. For a car that I just purchased from them and paid up front. They said no. They couldn't be bothered to hold the car for 18 more hours for me. So we had to cut out trip short and come pick up the car. So moral of the story is. There were problems then, and still problems now. Not a dealership I will go to again. I let them fool me twice. Hope you guys learn from my mistakes. Pros: Salesman. Not sure if he works there anymore, but Eric is a great guy and loved working with him. Followed him over from Acura. Unfortunately will not be sticking with him after these experiences. Cons: Pretty bad Service department. (Told me to replace things I didn't need to, Told me wrong closing times for pickup). No recourse for mistakes made by dealership. Lexus corporate and financial will not do a thing to help you. They just transfer you back and forth. I've asked Lexus 35 times to change my phone number (they had it wrong in their system) and they never updated it. *this is the excuse they used for not following up with me. They had wrong phone number. Despite me asking Lexus 35 times to change it correctly. More
by PaultheRPH
Employees Worked With
October 23, 2018
Great service. I would recommend the dealer. Great location. I have used the same location for past Lexus. Service was quick and efficient. Thank you. service. I would recommend the dealer. Great location. I have used the same location for past Lexus. Service was quick and efficient. Thank you. More
by JMOROZ
