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DARCARS Lexus of Englewood

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
2,207 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,207 reviews

September 30, 2023

Service department always helpful! Today Jose Martinez assisted me with knowledge and a very pleasant demeanor . Thank you ! More

by mrft2
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
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Oct 02, 2023 -

DARCARS Lexus of Englewood responded

We're delighted to hear that Jose and the DARCARS Lexus of Englewood team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

Helpful
September 30, 2023

Professional , experienced, LUIS is amazing, an asset to your company The service department is great to work with More

by dianed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LUIS
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Oct 02, 2023 -

DARCARS Lexus of Englewood responded

Diane, we're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Englewood. Drive safely!

Helpful
September 30, 2023

We were very pleased with our experience and working with Ali. He was very knowledgeable, professional, friendly, and really went above and beyond at making us feel comfortable. We felt that he was trustwort More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Gaviola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Elyasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Vallejo
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Oct 02, 2023 -

DARCARS Lexus of Englewood responded

Maria, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Lexus of Englewood team to assist you with your automotive needs, and we hope you have many happy miles in your new car!

Helpful 1
September 26, 2023

Service manager and staff very friendly and professional. Was slightly disappointed with the way interior of car looked after cleaning. It looked like it was vacuumed at all v More

by dominic.g.bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

DARCARS Lexus of Englewood responded

Dominic, we appreciate the feedback and will pass this along to the team! Safe travels until we meet again!

Helpful
September 21, 2023

I called on Monday and Maya answered the call, she was extremely rude and unhelpful, I’ve always purchased cars from here and previously very satisfied, I had to go elsewhere, you should employ people who More

by sheroo1256
Recommend Dealer
No
Employees Worked With
Dan Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maya
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Sep 21, 2023 -

sheroo1256 responded

I called the dealership and Maya answered the phone is the service department, she was extremely rude and u accommodating, in the past I’ve never had to deal with someone so rude, she’s was obnoxious, this is the first time I have written a bad review, after that I called a local mechanic to look at my car and she was wonderful, I had to go there

Sep 25, 2023 -

DARCARS Lexus of Englewood responded

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Sep 25, 2023 -

sheroo1256 responded

You can find me under Vijay Uttam , telephone number 917-207-2312, I take care of my sons car

Helpful
September 20, 2023

They were extremely accommodating and helpful and made the car buying experience as smooth as it possibly could be. More

by Lsimon_10930
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Abdalhak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Gaviola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

DARCARS Lexus of Englewood responded

We're glad to know that our DARCARS Lexus of Englewood team was able to make your car buying experience smooth and enjoyable. Thanks for the positive feedback!

Helpful 1
September 19, 2023

The service rep Dan was very helpful. I came in because I was getting the low washer level warning and he pulled my car into the work area and topped off my fluids at no charge Great Ser More

by K. Keh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

DARCARS Lexus of Englewood responded

We're glad to know Dan was able to assist you promptly and efficiently at DARCARS Lexus of Englewood. We always aim for top-notch service! Thanks for the review.

Helpful
September 15, 2023

Yoselin was very helpful with our issue. We had spoken to her previously when we first pick up our car & she was most helpful. More

by herbfleishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

DARCARS Lexus of Englewood responded

We're glad to know that Yoselin was able to assist you with your issue at DARCARS Lexus of Englewood. We appreciate the positive feedback and we'll make sure she gets recognized for her efforts!

Helpful
September 05, 2023

Earl and Sally truly couldn’t have made the process or experience more seamless and enjoyable! More

by rianamcshea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sally
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Sep 05, 2023 -

DARCARS Lexus of Englewood responded

Thank you for the review! We appreciate the kind feedback about Earl and Sally and hope to see you again at DARCARS Lexus of Englewood!

Helpful
September 04, 2023

My first time visiting Darcars Service Center and it was an excellent experience Grace Griffin was a gem to Darcars and Luis Tirado helped me with great customer service...This will be the only Lexus dealer More

by Alison W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Adamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blanca Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Griffin, Luis Tirado
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Sep 05, 2023 -

DARCARS Lexus of Englewood responded

Alison, we're delighted to know that Grace and Luis provided you with excellent service during your first visit at DARCARS Lexus of Englewood. We look forward to seeing you again in the future!

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