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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
October 07, 2019
Second Time is the Best Time! So we purchased a Black 2019 RX450h from Richard who I believe expired on the day we bought the car. 2 months later we traded it in for a 2020 RX 350 So we purchased a Black 2019 RX450h from Richard who I believe expired on the day we bought the car. 2 months later we traded it in for a 2020 RX 350 and were lucky enough to get Marcus who is the absolute best! Not just because he is an Eagles fan but he is just an all-around nice guy who knows how to sell a car! Thank You Marcus. We love the champagne beige with Car Play. That car turns heads! Kudos to Sam Ghani also. They both made the experience seamless and rewarding! More
by IBEETB
Verified Customer
October 05, 2019
Very unprofessional and careless staffs.The frustration Very unprofessional and careless staffs. The frustration has gone months and still has not resolved. Very unprofessional and poor management. The w Very unprofessional and careless staffs. The frustration has gone months and still has not resolved. Very unprofessional and poor management. The worst dealdership experience ever. More
by Brandon Oh
October 05, 2019
I recently moved to the New Jersey area and this is the closest Lexus service center to my home. I made an appointment for my RX450H in for general check up and oil change. When I arrived Iwas told it woul closest Lexus service center to my home. I made an appointment for my RX450H in for general check up and oil change. When I arrived Iwas told it would be up to two hours for service. Even with the appointment. I understand service centers get busy, so I asked for a loaner car (as every Lexus service center offers them) but Englewood has only one loaner car for over 50 appointments in their day. Their lobby/waiting area looks like the DMV. It was a miserable experience, but I decided to give them another chance to change my tires. Again, I called and got a quote, made an appointment and turned up early. The actual cost was $200 more than I was quoted on the phone. When I brought this up to the manager on duty she became angry with me for not understanding there would be more costs associated with the tire change than was quoted over the phone. She reluctantly lowered the price and informed me it would be two hours to change the tires. Again they didn’t have the loaner car available. I’ve now been here for three hours with no information on my car. Do yourself a favor, don’t bring your car here. Go a bit farther to a service center who had loaner cars or go outside Lexus. You will save money and time and hopefully will speak with people who appreciate you for choosing them. More
by RoJoBunji
Employees Worked With
Service Center
October 04, 2019
Very accomodating and respectful to our thoughts. They were very polite and responded very appropriately to any of our points we raised. They also supported their argument with a document drawn from They were very polite and responded very appropriately to any of our points we raised. They also supported their argument with a document drawn from internet which was "Vehicle Dependability Study" showing Lexus at the top of the list of 32 other brands of popular cars as the most dependable car among all. That one document prevented me to go to another brand which I was thinking this time for a change. They conducted a very civilized and a productive conversation with us and made us feel that they were helping us and not trying to grab money from us. . More
by ANI0
October 04, 2019
Professional experience all around. I shopped around for a Lexus NX within several NJ dealerships during the month of September 2019. By far, Lexus of Englewood was the right choice conc I shopped around for a Lexus NX within several NJ dealerships during the month of September 2019. By far, Lexus of Englewood was the right choice concerning professionalism, transparency, courtesy, and price. I walked into the dealership around 1130AM and drove away with a great deal by 3PM. More
by Vincent
Employees Worked With
Mark Demaio, Chris Vasallo, Sam Ghani
October 02, 2019
Ash was very professional and explained everything about the vehicle. When I got there the car was already prepared to be picked up without a wait time . and explained everything about the vehicle. When I got there the car was already prepared to be picked up without a wait time . More
by Atm1205
Employees Worked With
Ash
September 22, 2019
Knowledge of the product Sales Person (Dominic) very knowledgeable of the product car features and reviews. Sales person understand the needs of the customer and goes beyond o Sales Person (Dominic) very knowledgeable of the product car features and reviews. Sales person understand the needs of the customer and goes beyond on bringing to the table a win win situation for the customer and the dealer. Sales person (Dominic) is very approachable and polite to to customers. Dominic always follows up via phone to find out if there is any problems, concerns, or anything else he could do for the customer. More
by jaimeD
Employees Worked With
Sam Ghani, Dominic DiMartino
September 20, 2019
Quick transaction. Jimmy was especially good in dealing with my husband's dry humor! He was always polite, helpful & smiling. We had a deal in mind & we could work it o Jimmy was especially good in dealing with my husband's dry humor! He was always polite, helpful & smiling. We had a deal in mind & we could work it out without too much hassle from the dealership. More
by budapest
Employees Worked With
Jimmy Sabet
September 11, 2019
Perfect Was so friendly and honest dealer. I really like it no pushy at all. We felt so comfortable with a good attention. Thanks to Meghan for her recommenda Was so friendly and honest dealer. I really like it no pushy at all. We felt so comfortable with a good attention. Thanks to Meghan for her recommendation to make up our decision in our new car. Thank you again for all. More
by Cemal Sag
September 10, 2019
Pleasant and genuine experience Professional, courteous and pleasant experience. Helpful in all regards. Delivery was seamless and quick. Dominick was very courteous, professional a Professional, courteous and pleasant experience. Helpful in all regards. Delivery was seamless and quick. Dominick was very courteous, professional and helpful. Simone was very efficient and thorough. David was ver thorough and knowledgeable in reviewing the technical aspects of the car. More
by Janet
Employees Worked With
David Vallejo, Simone Morejon, Dominic DiMartino
