DARCARS Lexus of Englewood

Working with James was a great experience. He explained things clearly and did not pressure me into anything with which I was uncomfortable. things clearly and did not pressure me into anything with which I was uncomfortable. More

I'll start with my most recent experience. After returning my leased car to this dealership I starting receiving E-Z Pass violation notices for $50. The car photo in the violation was my returned c returning my leased car to this dealership I starting receiving E-Z Pass violation notices for $50. The car photo in the violation was my returned car with new plates. After several phone calls to their used car department I was told to go to DMV and try to fixed it. The police verified the car was purchased by someone else. According to the NJ DMV: Transfer of ownership for a used cars is the responsibility of the dealership. As of now, this is still not resolved. In my prior experience returning a leased car with them, I was sued because the car was registered in my wife's name (her car) and the lease was in my name. They could not figure out the car was returned to them and they repossessed it from themselves. This caused $1,800.00 in my legal fees (never reimbursed). After a year dealing with collection agencies and credit issues, I did win. I see all the 5 star ratings, but I would go elsewhere. More

I bought a car from Rafael Gomez. It was a please working with him. I recommend him to anyone trying to buy a car. He helped us out in a great manner. with him. I recommend him to anyone trying to buy a car. He helped us out in a great manner. More

Al Bonadonna was fantastic! This is our second Lexus RX and we love it. Great group of folks at DARCARS Lexus of Englewood. Thank you and we love it. Great group of folks at DARCARS Lexus of Englewood. Thank you More

The staff at DarCars of Englewood were exceptional. The process was extremely smooth. They were transparent on all aspects of the car deal. The team was personable. Overall it was a great experience. process was extremely smooth. They were transparent on all aspects of the car deal. The team was personable. Overall it was a great experience. More

I had called 3 days prior to my arrival and had a SET I had called 3 days prior to my arrival and had a SET appt . I even left a deposit by phone prior to my visit so that the car I was interested in wo I had called 3 days prior to my arrival and had a SET appt . I even left a deposit by phone prior to my visit so that the car I was interested in would not be sold when I got there... I arrived to be told that I had to go to a different address 2 blocks away in another building... Already started off annoyed - WHY wasn't this mentioned before I arrived - I was NOT a walk in off the street !!! Not only were the pictures of the vehicle so misleading online, but even with a set appointment - keys were not around and had to be looked for - over a half hour of waiting for keys to even be located... the car I initially came to see was so dinged up and looked terrible - NONE of which is disclosed on the website... Like a BAIT & SWITCH type of feeling!! I was going to purchase a different model that i saw on their lot, but then having to wait almost an hour for these people to try and get a Manager to come over from the other location I was initially at to handle the Finance portion - it was TOO MUCH and I walked out - NOW I am getting the run around to try to get my deposit back. I feel bad for the salesman at Darcar in Englewood as he lost the sale due to the lack of support provided to him at the location and the sheer chaos in this place. The whole place has a real trashy vibe!! BTW - I AM a fan of heavy metal music, but even I think Metallica playing is inappropriate for this type of experience. More

Shout out to AL Bonadonna who helped me through out in purchasing my new NX300 2021 sport. He is very professional, patient and knowledgeable as he guide me to every details and processing I needed. It wa purchasing my new NX300 2021 sport. He is very professional, patient and knowledgeable as he guide me to every details and processing I needed. It was an amazing experience. I will definitely make more future transactions with Lexus and will highly recommend Lexus of Englewood to my friends. More

Al Bonadonna was such a pleasure to deal with. He took his time and helped me find the exact vehicle I was looking for. his time and helped me find the exact vehicle I was looking for. More

DARCARS Lexus of Englewood is a top notch dealership! From the moment I drove into the dealership, I was greeted by enthusiastic and confident professionals. As a return customer, I was pleased to work w From the moment I drove into the dealership, I was greeted by enthusiastic and confident professionals. As a return customer, I was pleased to work with Meghan again. She was friendly, informative, and down-to-earth. She was patient, understanding, and followed up with me even after the lease purchase was made. They truly treat you like family! I would recommend my family and friends to visit DARCARS of Englewood and specifically Meghan! More

Rony was very helpful and accommodating to my needs. He was very patient through the whole process and made sure I left happy with a good deal was very patient through the whole process and made sure I left happy with a good deal More