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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,254 reviews

February 24, 2022

Absolutely the best experience purchasing my Lexus Rx! The personnel, Christopher, John, Joe, and Luis Miguel were outstanding! And Mario is just amazing! They were all attentive and very transparent. YOU More

by jenniferpereyrasw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Grawehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Miguel , Christopher Vassallo, Mario Beltran, John Zingani
Feb 25, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the great review, Jennifer! We are so glad to hear that you had such a successful purchase experience working with Christopher, John, Joe, Luis, and the team. Drive safely in your new Lexus RX, and enjoy it! We hope to see you back again at DARCARS Lexus of Englewood!

May 03, 2022 -

jenniferpereyrasw responded

Update: Disappointed for the false information on the Darcars Assurance Plan. Failed on transparency, being this a very important value on any business and especially for the client!

February 23, 2022

Very polite and professional. Chris and the managers were helpful and patient in meeting our needs. I have zero complaints about this dealership and I would strongly recommend thi More

by rambarot9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Chris Vasallo, Christopher Vassallo
Feb 23, 2022 -

DARCARS Lexus of Englewood responded

We can't thank you enough for your business and support! It's wonderful to hear that your recent experience went smoothly and we are grateful that you would share this feedback about Chris and our DARCARS Lexus of Englewood team. Safe travels until we meet again!

February 13, 2022

We just had an amazing experience buying our pre-owned RX 350 at Darcars Lexus of Engelwood. Steven Ocampo went above and beyond to make this process smooth and non stressful! He even bought us Lunch as we More

by Couma8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Patlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issa Charles
Feb 14, 2022 -

DARCARS Lexus of Englewood responded

Carol & Brian, thank you for the great review! It is our goal to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Steven and the team. Drive safely in your Lexus RX 350, and enjoy it! We hope to see you back again at DARCARS Lexus of Englewood!

January 23, 2022

Avoid at any cost. Tons of hidden and totally unnecessary fees. Sale pressure and disrespectful. More

by HussamKelawy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Adamo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

DARCARS Lexus of Englewood responded

Hussam, I am sorry to hear that you didn't have a more positive experience with our team. We expect the best for our guests, and it is disappointing that we fell short of our high standards of service this time. I understand your frustration, but I assure you that if given another opportunity, we would love to assist you with your purchase. I will look for your contact information, but please feel free to reach out to me to discuss this further as well. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277

January 20, 2022

Worse customers service ever all around the tristate area. After purchased 3 cars within the last 5 years they wanted almost $20,000. Over mrsp on a new Lexus is 500. Simply insane . Not the launch More

by Michael Faillace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Qin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

DARCARS Lexus of Englewood responded

I'm so sorry to hear that you had such a disappointing experience. This isn't the impression we want to leave our guests and I can certainly understand why you are frustrated. We will share your feedback with the right people to make sure your concerns are addressed. If you would like to share anything further, please reach out to us at customerrelations@darcars.com or 1-800-327-2277. Thank you.

January 09, 2022

We had an excellent experience buying our Lexus 450HL and our salesperson Casey Vielee was superb and had an enormous amount of patience with us as we spent the better part of the day negotiating the price. More

by Jim b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Vielee
Jan 10, 2022 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to review us, Jim! We are so glad to hear that you found the right vehicle working with Casey and the DARCARS Lexus of Englewood team. Drive safely in your new Lexus 450hL, and enjoy it! We hope to see you back again down the road!

December 14, 2021

Mr. Shore helped us find the car we wanted at a great price. He was incredibly helpful and answered the phone immediately whenever we called with questions. Great salesman, great guy. We definitely recom More

by Andrew R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dick Shore, Nate Green
Dec 15, 2021 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to review us, Andrew! We appreciate your business and are happy to hear that you had such an outstanding purchase experience working with the DARCARS Lexus of Englewood team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

November 09, 2021

I was have a great experience with my sales Hussien he make it easy and get me the car I am looking for with a good deal More

by firdawsbil21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hussein azab
Nov 09, 2021 -

DARCARS Lexus of Englewood responded

Great to heat that you had a great experience with Hussein! Thank you for sharing with us. We hope to see you again soon.

November 02, 2021

Nayem is very professional and knowledgeable. He helped us so much in getting my dream car! More

by Lggapol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nayem Hossain
Nov 02, 2021 -

DARCARS Lexus of Englewood responded

Congratulations on your new vehicle! We love to hear that Nayem is making sure our guests go home in their dream cars. Thank you for choosing to work with DARCARS Lexus of Englewood and we wish you all the best. Please let us know if there is anything else we can help you with. Have a great day!

October 13, 2021

Danny has served customers in a concrete plan. Also he all times smiles to customers. More

by BABARU621
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

DARCARS Lexus of Englewood responded

This sounds exactly like the friendly, effective service we aim for! Thank you for sharing and for being a valued DARCARS Lexus of Englewood client!

Oct 14, 2021 -

BABARU621 responded

babaru621@hotmail.com

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