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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,254 reviews

April 24, 2022

Dan was very helpful. The service went very smooth. The explanation of what was needed and the time estimate were on point More

by danny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

DARCARS Lexus of Englewood responded

Danny, thank you for taking the time to review us! We are so glad to hear that you had a successful experience working with Dan and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

April 24, 2022

I had my car at my local mechanic and he couldn’t diagnose why my check engine lihjt kept coming on. One visit with Dan and technician and they were able to fix once amd for all. More

by S Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Dan and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

April 16, 2022

Mr.Piao is the best salesman in this Lexus. He is very kind and understanding. Also, Jimmy and Branden helped me a lot with the paperwork. They spend the whole day with me answering all my questions. This More

by Adam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weijie Piao, Brandon Paik
Apr 18, 2022 -

DARCARS Lexus of Englewood responded

Adam, we're honored to have earned your business with our professionalism and excellent customer care at DARCARS Lexus of Englewood! Thank you for taking a moment to commend employees for their hard work, and congratulations from all of us on your new car!

April 16, 2022

If you’re looking for a beautiful pre owned Lexus, save yourself a bunch of trips and go see James A at Darcars Lexus of Englewood. One of the most professional sales person I ever dealt with. I had four b More

by cschilkotowsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Adamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail
Apr 18, 2022 -

DARCARS Lexus of Englewood responded

Congratulations on your new car and thank you so much for this wonderful review! We couldn't be happier to hear that our team provided you with a comfortable environment, took the time to understand your needs, and ensured you received the five-star service we work hard for. The DARCARS Lexus of Englewood team loves what we do and it's great that this was reflected during your visit. Drive safe!

April 11, 2022

I came in on 2/12/2022 and this was done to me also. Luckily I was able to catch this before signing any paperwork but I had to talk to 4 others before it was removed. This practice is so UNETHICAL and More

by Nayemul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth Lipper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Vasallo, Weijie Piao
April 07, 2022

Always great experience at Darcars. Kristina was fantastic. The staff is also noticeably friendly which is refreshing. More

by wlally
Recommend Dealer
Yes
Employees Worked With
Kristina Sinjari
Apr 07, 2022 -

DARCARS Lexus of Englewood responded

We are thrilled to see your positive feedback about Kristina and our team! Thank you for being a great DARCARS Lexus of Englewood customer and for sharing your support. Drive safely until we see you next!

April 06, 2022

I give them one star for replying to an internet inquiry. They advertised a certified, pre-owned car at one price, and the fine print stated the price did not include taxes, registration and tag fees, a $79 More

by LexusLady22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Zingani
Apr 08, 2022 -

DARCARS Lexus of Englewood responded

As you can imagine, this is very worrying to hear. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly - we will look for your contact information, as well. Thank you.

April 02, 2022

Worst dealer ever, she did not help me at all with any of my issues. I have full insurance coverage for my tires and one of my tires was constantly losing air. I asked her kindly to please replace it but thi More

by Andy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kristina Sinjari
Apr 04, 2022 -

DARCARS Lexus of Englewood responded

As you can imagine, this is very worrying to hear, Andy. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly - we will look for your contact information, as well. Thank you.

March 31, 2022

I went to Lexus of Englewood to got new tires today and the service was excellent. Kristina Sinjari was very nice and very helpful. She explains in great detail. and Everyone else is very nice. Love to More

by jaevo91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Sinjari
Mar 31, 2022 -

DARCARS Lexus of Englewood responded

It is wonderful to see that Kristina and the team went the extra mile to make your service experience a great one! We always aim to deliver stellar experiences for our valued guests, so it is gratifying to see that you left us satisfied. Thanks for choosing DARCARS Lexus of Englewood and please let us know if we can help you down the line!

March 31, 2022

I had my car serviced with Dan Phillips. He is always very helpful and explained the work needing to be done thoroughly. Highly recommend him, More

by Rick L
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

DARCARS Lexus of Englewood responded

Hi Rick - We are happy that Dan and the team could deliver a five-star experience! Thank you for choosing DARCARS Lexus of Englewood and for stopping by to leave a review. Drive safely until we see you next!

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