DARCARS Lexus of Englewood

I have been using this dealership since 2008. Consistent service through out the years. Just got a new car and Neil Fraser was my sales consultant. He made the process as easy as it could be. Th Consistent service through out the years. Just got a new car and Neil Fraser was my sales consultant. He made the process as easy as it could be. Thanks Neil, job well done. More

I was able to snatch my dream car from this dealership! At an amazing deal! Although I did run into some hiccups, & the manager at this location wasn’t very pleasant. Finance Manager Issa C. was 1000% on At an amazing deal! Although I did run into some hiccups, & the manager at this location wasn’t very pleasant. Finance Manager Issa C. was 1000% on top of things to make sure every single detail was corrected. He had all parties on board to make sure I received A1 customer service. Including service with repairs and maintenance. Any questions he was there with a quick call. Although I purchased a non Lexus vehicle- I received white glove treatment. Issa has a customer for life! Also Steve was definitely thorough with keeping me updated with photos and texts messages. As well as JR in the finance dept. & Caesar in Service! He is a total rockstar! Truly appreciate the efforts made to resolve all concerns. I definitely recommend visiting for your next car! More

Just purchased my a vehicle, my first in quite a while. I had Juan Garcia help me out with my purchase. With less than stellar credit, Juan as well as the team were helpful & honest, providing viable opt I had Juan Garcia help me out with my purchase. With less than stellar credit, Juan as well as the team were helpful & honest, providing viable options towards purchasing the car. The whole Lexus team were extremely friendly and did not let us walk out the dealership without being happy. They did honor everything we wanted and were fair. The Finance manager Isaa was also very helpful and walked up through the whole process and was not just trying to sell us things we did not need. Thank you Lexus for the great experience. More

If I could give this dealership 0 stars I would. Took my car to the wash a few times a week since I’ve purchased the car. All of a sudden The front right headlight system went completely out. Found Took my car to the wash a few times a week since I’ve purchased the car. All of a sudden The front right headlight system went completely out. Found out that water went into the lighting system. My car was purchased certified with a clean car fax. How ever since the water came into the headlights that was not the case. I was sold a car that had to be in a previous accident otherwise there is no way the water should have gotten into my headlights. I had to pay a total of 2,695.15 for a mistake this dealership made by selling me this car. Will not do business them ever again. I’m very dissapointed. More

These guys are the epitome of crooks. They will say anything to make a buck and are the type of dealership who make all dealers look bad. I despise dealers/cars salesmen because of dealer They will say anything to make a buck and are the type of dealership who make all dealers look bad. I despise dealers/cars salesmen because of dealers like DARCARS. They give all cars salesmen a bad name. I was writing back and forth with their manager, maybe a dozen emails, and I kept asking to please give me a rough idea of what their offer will be on my car via email because I am not local. He kept asking me to come in. I am about 1.5 hours ONE way from them (100miles). I looked at the KBB offer from their site for my car, which is in MINT condition garage kept, and I asked the manager if that price is what they will offer me or close to it? His reply and I quote was "Here at DARCARS Lexus of Englewood, we aim to match or beat the KBB index on trade-ins;”. I also told him in the past I have gone to dealers and they have given very low offers compared to the KBB offer once I got to the dealership. He insisted to me that they are different and I would not regret it. So I left my work early on a Friday evening, I drove 100 miles, paid a lot of money in tolls and used premium gas in my car to get there. When I got there, they looked at my car and offered me $7000 LESS than what their KBB offer was! I was in fumes at that point. Absolutely no regard for customers or just being honest towards other humans. They have no guilt and sleep like babies. The manager said anything and everything just to get me to their dealership. I told him in emails I am on a budget, and I will not take a loan, so PLEASE throw me a ballpark number. I would have had a good starting point if he just said "if your car is in MINT/FLAWLESS condition, we can give you a max of $XX,XXX." That would have been enough for me to see if it is in my budget. I spent about $100 in tolls/gas just to go to their dealership and see a $7000 less offer than KBB. I was told my car is a 4 cylinder and the 6 cylinder is worth more. ARE YOU KIDDING ME!? My VIN number via email could have told you right away it is a 4 cylinder. Anyway if I could give 0 stars, I would. These guys are freaking crooks and know how to play the game. STAY AWAY FROM THEM AT ALL COST. DO NOT BELIEVE A WORD THEY SAY. DON'T BELIEVE THE SMILES, THEY ARE LOOKING AT YOUR WALLET ONLY. TRUST ME, GO TO ANY OTHER DEALERSHIP. More

I have always received excellent service from DARCARS Lexus of Englewood. I have been a customer there for many years. This is just a recent example. When I came in today to make an appointment with a lo Lexus of Englewood. I have been a customer there for many years. This is just a recent example. When I came in today to make an appointment with a loaner car for next week, I wanted a specific day and time, which is difficult because of the high demand. When it looked like it just couldn't happen, most receptionists would simply apologize that they are unable to accommodate my request. However, Alexandrea in reception got right on the phone and did her magic. She really went out of her way to help me out and got me exactly what I wanted. That's great customer support! More

Everyone was very polite and informative. Ryan was exceptional. Heshsm VP of sales was informative also. This was our first time in this dealship🥰 Ryan was exceptional. Heshsm VP of sales was informative also. This was our first time in this dealship🥰 More

Muy buen servicio, explica con detalles excelente sobre los carros mucho conocimiento , el trato hacia el cliente impecable. los carros mucho conocimiento , el trato hacia el cliente impecable. More

Dan Phillips in Service is always very helpful. I have had good experiences every time I have had maintenance done. Highly recommend I have had good experiences every time I have had maintenance done. Highly recommend More

We had a good experience. People are pleasant and courteous. Good clean facilities, did not feel high pressure People are pleasant and courteous. Good clean facilities, did not feel high pressure More