DARCARS Lexus of Englewood

Service is always efficient. I never have to wait for a long period of time. Workers are always polite and helpful. Mr. Ariolo answers any question and is attentive to his clients. long period of time. Workers are always polite and helpful. Mr. Ariolo answers any question and is attentive to his clients. More

I just purchased Lexus ES 350 at Lexus of Englewood and was very pleasantly surprised by the highest level of service I got from Bob Pellecchia. He promptly responded to my on-line request and honestly neg was very pleasantly surprised by the highest level of service I got from Bob Pellecchia. He promptly responded to my on-line request and honestly negotiated the price. The price he emailed to me was the price I bought this car with. No penny more. He has a great positive attitude, always smiles and treats his customers with real professional respect. I would gladly recommend him to all my friends. Thank you Bob for an enjoyable and professional buying experience. More

As usual, great service, easy to schedule appt, luxorious loaner. I scheduled tire rotation, wiper replacement,oil, a/c checkup. Completed within an outstanding time frame.Had a problem w/Lexus credit card loaner. I scheduled tire rotation, wiper replacement,oil, a/c checkup. Completed within an outstanding time frame.Had a problem w/Lexus credit card redemption of my many points.Handled very professionally by Nora and Pete Faltraco.I have friends who lease a very expensive German car fr another dealership-their loaners are HONDA! Thanks for the brand new RX loaner. Will definitely be back for service! More

I visited Lexus of Englewood on April 9, 2011 to ask about my options since my lease was ending on July 17, 2011 with my 2008 IS. At the time of the visit my sales person advised that I am getting an “u about my options since my lease was ending on July 17, 2011 with my 2008 IS. At the time of the visit my sales person advised that I am getting an “unbelievable deal” for a trade in for the new 2011 IS. He has advised that the car would be upgraded, damages on the 2008 IS would be waived and the remainder of the lease payments would be paid by the dealership. With this agreement I had trade in the 2008 IS to 2011 IS. The sales person specifically asked how I paid the lease payment and I stated that it get automatically deducted from my bank account every 15th of the month and obviously payment for April payment is not yet paid. He told me to cancel the automatic payment asap and even sent me an follow up email to make sure the automatic payment is cancelled on the same afternoon. After the due date for the April payment (04/17/2011) I have received massive phone calls and mails for the non-payment. I have reached out to the sales person, once by phone, second via email, he indicated that the payments were made and it may take some time to update the system and not to worry about it. I received a call yesterday, July 12, 2011, from the sales person saying that he thought I had 2 payments left and that was how he documented on the papers and told me that I had to pay one month of the lease payment myself even if I didn’t have the possession of car. I find this very unfair and offended that I have to pay for someone else’s mistake and very disappointed with how the dealership, selling luxury cars, is handling this situations. They have lost one of their loyal customer. More

Frank was great to work with. We did all of our negotiating over the internet. I was a previous Lexus owner that dealt with Prestige in Ramsey that could not bother to negotiate on a new vehicle. negotiating over the internet. I was a previous Lexus owner that dealt with Prestige in Ramsey that could not bother to negotiate on a new vehicle. Frank welcomed us to Lexus of Englewood and gave us a great price and made us feel welcome and appreciated. I would certainly recommend them and Frank. More

We worked with Jose Ramos from Englewood Lexus - NJ for a brand new Lexus RX 350 AWD. When we wanted to make an offer, he refused to take our calls. I must have left 5 voicemails to him without any replies brand new Lexus RX 350 AWD. When we wanted to make an offer, he refused to take our calls. I must have left 5 voicemails to him without any replies. Then when I submit my offer on the internet, I got a call from Englewood Lexus' intenet sales manager and I told him that I was already working with Jose Ramos. He told me that Jose will give you a call to schedule an appointment. It's been more than 3 weeks, I still haven't heard from Jose. Very poor customer service. I have already made my deal with other lexus dealer the next day. I am sure Englewood will loose lot of business opprtunity because of sales person like Jose Ramos. More

Considering the fact that I have not ever bought a new car, let alone a Lexus, I was skeptical at best when I began speaking with Robert. Not only did he come across as extremely sincere and personable, car, let alone a Lexus, I was skeptical at best when I began speaking with Robert. Not only did he come across as extremely sincere and personable, but he went out of his to educate me on every aspect of the process (and is still an extremely valuable resource for me whenever i need him). In addition to that, I told him what car I wanted and what price I needed (the two weren't exactly aligned). He used his creativity to bring me exactly what I wanted at a price that worked for my budget. I would highly recommend working with Bob to any family members or friends. More

My GS was vandalized and the windows and rook left open in a rain storm. I called Peter at Lexus.He handled the entire procedure--dealt with my insurance company, adjuster, car rental agency and body shop. in a rain storm. I called Peter at Lexus.He handled the entire procedure--dealt with my insurance company, adjuster, car rental agency and body shop.After completion of work there was an add'l area of concern and he contacted the body shop, agent, and adjuster so that everything was completed in a timely and satisfactory manner.My car is now completed to my 100% satisfaction.I will definitely use this dealer in the future for all of my Lexus needs. Thanks! More

Lexus of Englewood defraud me and my wife and sold us non-genuine parts and services of Lexus. 1. False promise – Financing person, Rudy, promised to provide a body protection service for appx. $700. I non-genuine parts and services of Lexus. 1. False promise – Financing person, Rudy, promised to provide a body protection service for appx. $700. I believed that the work would be incorrectly done by the dealer. However, later I found that the work was done by a third party. I requested a partial refund, but they refused. I detrimentally replied on the person’s promise and paid large sum of money, which is substantially more than the reasonable market price for the identical jobs. It is a unjust enrichment. 2. Deceiving Sales practice – My wife bought a new car from them. She paid about $3,000 for the entertainment package. When we picked up the car, the system was not factory installed. They NEVER informed me of the third party product. We would not have bought the system if we knew that the dealer would put a third party product. Based on the entertainment product manufacturer, Rosen, the unit does not fit in my wife’s new vehicle. Englewood Lexus must have mutilated, without out authorization, the vehicle. We believed that we were buying a genuine Lexus product, but the dealer intentionally concealed and defrauded us. One of the headset is NOT working already. More

mike is great. had some trouble w/ rx 350 on 3 - 4 occasions. mike was very understanding and slotted me in w/ no notice. while he's not a sales guy, my experience w/ him on the service front is mak occasions. mike was very understanding and slotted me in w/ no notice. while he's not a sales guy, my experience w/ him on the service front is makes me want to buy a lexus for my next car. (the sales experience is fleeting, you have much more interaction with the service dept). More