DARCARS Lexus of Englewood

Michael Ramos is an excellent service consultant. He is a very friendly and willing to help customers when needed. When sales are going on Lexus does inform there customers about it. very friendly and willing to help customers when needed. When sales are going on Lexus does inform there customers about it. More

I booked my appointment through my sales representative and upon my arrival was greeted and treated with a warm and friendly staff. I met with service consultant Alfredo and was given the option of waitin and upon my arrival was greeted and treated with a warm and friendly staff. I met with service consultant Alfredo and was given the option of waiting for my car or borrowing a loaner. I chose the latter and was given a 2013 ES. The staff was professional and friendly. I would definitely go back for my next service. I was truly impressed by the overall atmosphere and feeling of being a part of the Lexus family. I must mention, I do not live in New Jersey, but felt I had to come and see Lexus of Englewood. I've been to Lexus dealerships on Long Island and New York City and Lexus of Englewood surpasses them all. Last but not least, breakfast treats were great!! More

Bobby and Alfredo worked great to together to provide me with excellent service. They took care of mistakes that Tri County Lexus weren't able to fix. Great Service Highly Recommend with excellent service. They took care of mistakes that Tri County Lexus weren't able to fix. Great Service Highly Recommend More

Michael Ramos , in an excellent , friendly , reliable service consultant, i knew him for 5yrs. I reccomend him very highly . also michael is very knowledgible, about the cars. he also explains in detal , service consultant, i knew him for 5yrs. I reccomend him very highly . also michael is very knowledgible, about the cars. he also explains in detal , all the issues. very prompt , in repling all my phone calls. Sundara ramaiah GANTI, MD. More

I purchased my ES350 from Lexus of Englewood and have had all my service needs taken care of at this dealership. My most recent experience was the 75,000 mile service and I'm pleased with all aspects of the all my service needs taken care of at this dealership. My most recent experience was the 75,000 mile service and I'm pleased with all aspects of the visit. As always the work that had to be done was explained in detail and all of my questions were answered. The work itself was completed in a timely manner. Michael Ramos deserves special mention for his knowledgeable, helpful and courteous attention throughout the years of my being a customer. I never miss an opportunity to recommend this dealership for both the purchase and service experiences. More

12/20/12 This was my first exposure to Lexus of 12/20/12 This was my first exposure to Lexus of Englewood, having purchased my 2009 ES 350, with 16,700 miles, elsewhere in July, 2012. My first c 12/20/12 This was my first exposure to Lexus of Englewood, having purchased my 2009 ES 350, with 16,700 miles, elsewhere in July, 2012. My first call after the purchase was to Lexus USA to establish for their records that I was the new owner. Because the car is still under the original Lexus warranty and I wanted to establish a dependable dealer/service relationship that would last through the balance of the warranty period and into the "extended" warranty period which I plan to purchase in June, 2013, my second and subsequent calls were to various "local" Lexus dealers' service departments - including that of the dealership where the car was origninally delivered new in 2009 and subsequently serviced. My questions during these calls involved: a) their protocals, particularly appointment scheduling and loaner car availability; b) how I might expect to be treated given that I didn't buy the car there and c) pricing for certain items, e.g. oil changes, pads and brakes. Lexus of Englewood's answers were prompt, specific and straight forward: pricing was what I considered reasonable and further, I should expect to be treated as if I had purchased the car from them. The primary reason for this first visit was the 20k mile service - oil change, tire rotation and general check up as per Lexus' specifications. In addition to the requisite items, I had a list of other questions about a variety of operational items. Peter Arriola, the Service Consultant assigned to my appointment, managed the "in-take" process with me efficiently, clearly - with detail - and very patiently, including at least one walking "tour" with him out of his office to my car to inspect and then explain how the mechanics would assess one of the operational issues I was raising. We completed the in-take in about 25 minutes, afterwhich I was in my loaner car and on my way my appointments. My car was ready when promised. The receptionist staff couldn't have been more cordial or friendly. Peter was there to personally review the work with me along with providing a detailed, point-by-point, written summary for my records. The bill was exactly as stated. There were no attempts to "up sell" any additional parts or service. HE DID REMIND ME to come back as soon as was conenient for myself and my wife so that one of Lexus of Englewood's Valet staff could provide us with a courtesy review and answer our questions regarding all of our car's features. In essence, they will provide us with what is their "new car delivery" services as if we were purchasing the car from them. Clearly Peter and Lexus of Englewood are meeting - and exceeding my expectations. Many thanks to all involved! Hamilton Leach More

Dick handled my needs and help with picking out the car I purchased. He help in finding the correct color and everything went smooth and so on. purchased. He help in finding the correct color and everything went smooth and so on. More

wonderful service, friendly atmosphere, good price. mr. Dick shaw who handled our account was a wonderful sales person who made us feel very comfortable and we feld very relaxed while making this important Dick shaw who handled our account was a wonderful sales person who made us feel very comfortable and we feld very relaxed while making this important decition of purchase. More

Mark did a good job showing me the vehicle and being up front about the leasing process. I would overall recommend Mark and Lexus of Englewood. front about the leasing process. I would overall recommend Mark and Lexus of Englewood. More

Last week I leased my third Lexus RX 350 from this dealership. Bobby Rodriguez is a thorugh professional. He is fair, courteous and respects the customers time and intelligence. No presuure sales he dealership. Bobby Rodriguez is a thorugh professional. He is fair, courteous and respects the customers time and intelligence. No presuure sales here! He understands my requirement and offers me the best possible deal with the right car and options. No buyer remorse or regrets in dealing with Mr. Rodriguez and Lexus of Englewood. The checks and balances the dealership has in place after you have made your deal also insure that the customer is treated fairly and completely satisfied on his purchase. Buying or leasing a new car has never been so enoyable and easy!! My best to Bobby Rodriguez and the team at Lexus of Englewood! Kumar C.Shingwani Executive Vice President First Management Corp. More