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DARCARS Lexus of Englewood
Englewood, NJ
2,260 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,260 reviews
March 25, 2014
Jose was very personable, professional and attentive to my requests. He had the deal negotiated and arranged in less than an hour. Delivery of the car was prompt, finance was streamlined and the setup for my requests. He had the deal negotiated and arranged in less than an hour. Delivery of the car was prompt, finance was streamlined and the setup for the car systems was smooth. My Lexus IS 250 is amazing in every way but the service of Jose and the entire staff I worked with is top-notch. I would definitely recommend to family, friends and clients. A great all-around experience! More
by nmbr1son
Employees Worked With
Jose Ramos
March 25, 2014
The experience was impeccable....service was great..Mr Ramos..was very courteous.. knowledgeable.. And very professional.... He made our buying experience very pleasant... I definitely recommend... Mr Ram Ramos..was very courteous.. knowledgeable.. And very professional.... He made our buying experience very pleasant... I definitely recommend... Mr Ramos..to any my friends or family.. Love my new car... More
by geophilly
Employees Worked With
Jose Ramos
March 17, 2014
I had a great time here! This was the best customer service I have gotten in years. Every person I met were completely kind and professional. Many thanks to Luan and Melissa especially service I have gotten in years. Every person I met were completely kind and professional. Many thanks to Luan and Melissa especially More
by Globug552
Employees Worked With
Luan bizati,Melissa
March 06, 2014
Camillo was very nice and understanding from the start, gave us all the information we asked for,even knowing that we were still in researching the market mode,he were very patient with us,respectfull,unde gave us all the information we asked for,even knowing that we were still in researching the market mode,he were very patient with us,respectfull,understanding and attentive. After our 2 week research on the Lexus market ( we live in Staten Island!NY) in NY and even after getting numerous very competetive offers,my wife and I decided to go back to Lexus Englewood even it is further from us than other Dealerships,because we couldnt equal the service we received from the Englewood Lexus personels to $40 or $100 per payment less that we got in other Dealerships in NY. Beside Mr. D'Agustino Camillo we were also attended by Mr. Dominic and later by Mr. David Vallejo ( who helped us true the ropes with our new car) all which were very attentive,respectfull,patient and generaly nice. I will strongly recommend this winning team and this dealership in particulare to all who will ask me about our gorgeous new lease. More
by ShlomiLana
Employees Worked With
Camillo Dagustino and Dominic
March 03, 2014
I had a great experience buying used Lexus at Lexus of Englewood. Mr. Michael Stella was very professional, knowledgeable and honest. He made buying a car experience stress free. He found me the exact ca Englewood. Mr. Michael Stella was very professional, knowledgeable and honest. He made buying a car experience stress free. He found me the exact car that fit my needs for the great price. I would definitely recommend everyone to use Mr. Michael to purchase their next car at Lexus of Englewood. More
by renatam
Employees Worked With
Michael Stella
February 22, 2014
We went to the dealership with the intent of purchasing a 2014 Lexus RX350. The salesperson Jennifer Falcone took her time explaining the vehicle and the pricing. We were happy with the service. Jennifer 2014 Lexus RX350. The salesperson Jennifer Falcone took her time explaining the vehicle and the pricing. We were happy with the service. Jennifer was very professional. However, we decided to go for a certified preowned Lexus instead. The next day, we looked thru their preowned inventory and found a vehicle that we liked. We called to make sure that the vehicle was available. I drove 30 miles to look at the vehicle. Unfortunately, Jennifer was busy and I ended up talking to another salesman. He told me that a deposit was made on the vehicle the previous day. He said he could sell the car to us if the other person did not show up by 4PM for the list price + $1750 prep fees. Walked out of there without even considering any other vehicle in their inventory. We purchased our car from another dealership the very same day. I know the dealerships want the customers to come into their showroom. However, they knew very well that the vehicle I was interested in was already sold and still they asked me to come in. That shows that you have no respect for my time. Also, go to any website and they will tell you that any dealership asking for a prep fee is not worth dealing with. This kind of experience is not what I expect at a high end car dealership. An update: The management was prompt in responding to my post. I am pretty sure this was an isolated incident. As I could tell from the experience of my first visit, the sales staff are very professional. More
by DJog
Employees Worked With
Don't remember
January 04, 2014
I had brought my Lexus ES in on two occasions for the same problem.. The engine light came on after a few days of driving on both occasions. Thank God it was covered under warranty or who knows how much same problem.. The engine light came on after a few days of driving on both occasions. Thank God it was covered under warranty or who knows how much it would have cost me. This was not the first time I had a problem that could not be repaired on the first try. I had the unfortunate opportunity to speak to the service manager Bobbie after I had made three phone calls and finally threatened to call ownership of dealer when he finally got on the phone. He started the conversation very short and sarcastic trying to make light of my problems. I felt he was uncaring about my situation. After not feeling satisfied with his response( waiting a week for another appointment) I decided to go to another Lexus dealer in New Jersey close by, and after one attempt they repaired the car and now it is two weeks without that annoying light on. I need not to say where I will lease my next Lexus from and recommend them to my friends and associates. More
by jojo12
Employees Worked With
Bob Giordano
December 29, 2013
Dealership played games. Tried to get out of agreed on price. Then had to ask multiple times to see lease work sheet. Did not listen to lease term I was interested in. Also salesman could not explain all price. Then had to ask multiple times to see lease work sheet. Did not listen to lease term I was interested in. Also salesman could not explain all of the lease charges. Doc fee is ridiculously high. Also tried to pocket part of Lexus Financial Multi Security Deposit discount. Find another dealer. More
by honestdealerfinder
Employees Worked With
Multiple employees
December 17, 2013
Toni Han was the best sales person I have ever met. My wife was so adamant against buying a Japanese car. I was driving toward the Mercedes Benz Dealer one day (I also made an appointment to test drive a wife was so adamant against buying a Japanese car. I was driving toward the Mercedes Benz Dealer one day (I also made an appointment to test drive a BMW the following morning), and I had just stopped at the Englewood Lexus Dealer to pick up a brochure. Toni Han convinced both of us how great the Lexus is. I told Toni that the Lexus I am getting drives better than my BMW 750 Li except when the car is going 80 to 90 mph. I drove away with the Lexus the same day and I have loved it ever since. Thanks to Toni. More
by KennethChang
Employees Worked With
Toni Han
December 05, 2013
My experience at lexus of Englewood was incredible, thanks to the friendly staff and especially Johnny Guzman, who I think might be the best salesman at Lexus Englewood based on my experience. I cam thanks to the friendly staff and especially Johnny Guzman, who I think might be the best salesman at Lexus Englewood based on my experience. I came in with a very specific car in mind, and actually found out that it was not available. Johnny was incredibly kind, polite, knowledgeable, and professional in working with me to find something comparable that I might like. Everything was presented in a very clear and concise way and I really appreciated how straightforward and honest Johnny was in dealing with us and talking the numbers, prices, and options. I was honestly close to leaving only because the exact car I wanted (black on black) was not available but because Johnny bent over backwards to find me a very nice alternative and really worked with us, I made the purchase and bought the car. The following day when I was ready to go in and purchase the car, I received a call from Johnny letting me know he found a similar car with lower mileage and offered it to me for the same price! The lengths he went to find me something I liked and make me happy is something I really appreciated, excellent care for customers. I can honestly say that I am sold on Lexus of Englewood thanks to Johnny, he is truly an asset to the company/dealership! I look forward to doing all of my future car shopping business at Lexus of Englewood and will recommend to friends and family without a doubt. I am happy and pleased with my purchase. More
by rassman9
Employees Worked With
Johnny Guzman
