DARCARS Lexus of Englewood

Very Disappointed My father and I were at the Englewood dealership on Saturday taking a look at the Lexus NX. We dealt with Chad, who was very helpful. I test drove the My father and I were at the Englewood dealership on Saturday taking a look at the Lexus NX. We dealt with Chad, who was very helpful. I test drove the car, discussed specifics, and was ready to make a deal. During negotiations, we were introduced to Gerard, who took over the negotiations from Chad. We reached a deal (He agreed and we agreed), shook hands, and I started to fill out paperwork. At that time, we had one of the finance managers, Greg, come down to discuss specifics, and at that moment we were told that there was an extra charge in addition to the price previously agreed upon. When my father questioned this, Gerard came over, since he was the person who we made the deal with. From here on out, I can say I am very disappointed and shocked at Gerard's behavior. He loudly stated that this is an "obvious" charge that we should have expected (even though he admitted it was NOT stated previously). When my father stated that he is changing his word, Gerard loudly and aggressively stated the following: "It was out of my stupidity that I thought you are SHARP enough to understand." I was outraged by the blatant disrespect that we received. We left their dealership with no intention to ever deal with them again. If the issue was simply about the additional charge, we would have politely discussed it, however, the way Gerard handled the situation, unfortunately, cost him a very serious customer. As for me, I'm confident I'll get the car I want with the respect I deserve, elsewhere. Thanks to Chad and Greg for their professionalism and help! More

Great Customer Service at a great price My wife and I are very happy with our new Lexus. Big thanks to Max Elgamil for making this easy and painless - We were able to get a great deal and M My wife and I are very happy with our new Lexus. Big thanks to Max Elgamil for making this easy and painless - We were able to get a great deal and Max is now our go-to person for anything Lexus. Highly recommend. More

Excellent Service I was contacted by Max Elgamil to see if I wanted to trade in my car. It was perfect timing because I was dealing with Tri-County Lexus and there serv I was contacted by Max Elgamil to see if I wanted to trade in my car. It was perfect timing because I was dealing with Tri-County Lexus and there service is horrible. Lexus of Englewood service is awesome and my saleman Max Elgamil was very professional and efficient. I am very happy with this dealership. Thank you for helping me! Kennie More

I purchase a brand new RX2015 I purchase a Brand New RX 2015 back an May 2015 and since the very 1st day i had a problem the Radio, i call the service department and they wanted me I purchase a Brand New RX 2015 back an May 2015 and since the very 1st day i had a problem the Radio, i call the service department and they wanted me to take the car, i said that i don't have their time they schedule me for the following week , my car was there since thursday june 4th till tuesday june 9, they call me that they need to order a new Radio, also told them that my license plate already expired and to check for my and the registration, well my car was delivered yes with the new radio but without the plates and registration, i call the sales person and he told he was going to get back to me and he didn't, i call the next day and later yesterday june 10 they call me that they have my registration to go and pick up and to put my license plates. More

Had a problem, but they made good. I initially had an issue with my new Lexus CT250h, but the customer service person followed up and they made good. Would definitely recommend this de I initially had an issue with my new Lexus CT250h, but the customer service person followed up and they made good. Would definitely recommend this dealership. Thanks to Aileen Corallo. More

good dealer i would recomend this dealer hopefully next time we will have a better understanding and things will run smother, thanks to mr horn and mr ocampo for i would recomend this dealer hopefully next time we will have a better understanding and things will run smother, thanks to mr horn and mr ocampo for your help. More

2013 lexus gs 350 purchase Went like this...put in a request to see the car online Sunday received a call from Steve Van Monday had another appointment at another lexus dealer t Went like this...put in a request to see the car online Sunday received a call from Steve Van Monday had another appointment at another lexus dealer that same Monday canceled for this one . (Smart Move) Steve Van made me feel at ease his approach was genuine and trustworthy a stand up guy. I want to leave with the car same day!!!Steve said we gonna make happen!!!! Oh yea he did car is gorgeous. Everyone I was introduce to was nice.They gave me a fair amount on my trade, best price on the market, great warranty package, low miles, low interest rate, car in outstanding condition my dream car is affordable. I'm rolling!! Thank you Lexus of a Englewood More

Great Experience Fernando and the rest of the staff were great at helping me get into a new car (09). I originally went in to get a 2014 Ford escape SE but came out wi Fernando and the rest of the staff were great at helping me get into a new car (09). I originally went in to get a 2014 Ford escape SE but came out with a better car for cheaper. they worked with me and the banks to get what I could get and I drove away with a 2009 Acura RDX turbo. will definitely go back to get another car when its time for me to trade in this one More

sale was good, let's see how the service will be John choi was pretty much the only reason I got my car, he made it happen in the color combination I wanted for the price i wanted. Couldn't be happie John choi was pretty much the only reason I got my car, he made it happen in the color combination I wanted for the price i wanted. Couldn't be happier. I will be going in for service tomorrow let's see how well they do in that part. More

Excellent customer service My salesman is Joe Kandil. He has sold me 3 Lexus Suvs already. I purchased a 2015 RX350 F Sport. He went out and beyond to locate this vehicle f My salesman is Joe Kandil. He has sold me 3 Lexus Suvs already. I purchased a 2015 RX350 F Sport. He went out and beyond to locate this vehicle for me. It had to be shipped in by boat. He always goes the extra mile for customer service at all times. Each time I requested something , he always provided excellent service to me. It is very difficult to find a perfect salesman nowadays, because they are always pushy and strong minded towards the customers. Customer service is definetly not on their mind at all. This is why I appreciate Joe Kandil from Lexus of Englewood. He is so kind ,soft spoken and very helpful in providing excellent service to me. Also, when the car was delivered, Marcos Biavo took his personal time to explain every function of this car to me. He also was excellent in providing customer service. Both gentlemen need to be recognized for this excellent service provided.. thank you Elena Phillips 1356 Second st Englewood NJ 07631 More