DARCARS Lexus of Englewood

BEYOND SUPERIOR & EXCELLENT EXPERIENCE!! This was a premium experience, probably the best and most pleasurable i ever had leasing my new lexus IS300. The professionalism and customer service This was a premium experience, probably the best and most pleasurable i ever had leasing my new lexus IS300. The professionalism and customer service was beyond excellent!!!!!! The communication, the smiles....every i dotted and every T crossed. They do not miss a beat on any detail to make you feel comfortable and 100% satisfied...Chris Vassallo, the General Sales Manager is a true professional and a gentleman.. The incredible deal was perfectly structured to meet our needs and goals, and handled perfectly!!! Chris TKU!!! Our salesperson Alton Howell was a true gentleman and displayed tremendous customer service as a true professional should...Alton you were excellent. The finance manager Melissa Morales was fabulous. all paperwork was ready, she was organized and all smiles, and made sure we understood everything! Melissa, tku for your excellent display of customer service and your personalization and smiles. A MUST PLACE TO LEASE OR BUY YOUR NEW LEXUS!!!!! A MUST!!!! Lexus of Englewood, Thankyou for an AMAZING, SMOOTH, INCREDIBLE EXPERIENCE!!!!!!!!!!!!!Jmiller More

The reason it's good to get service Mariola is one of the reasons Lexus of Englewood service is something you look forward to. She's professional, courteous, and always has a smile which Mariola is one of the reasons Lexus of Englewood service is something you look forward to. She's professional, courteous, and always has a smile which makes you feel like your in good hands. She doesn't shy away from making sure the service visit is pleasant and goes out of her way to assure quality service More

Went out of their way to help! I had a few problems with the start of this purchase. But Lexus of Englewood has gone out of there way to correct the problems and insure that I am le I had a few problems with the start of this purchase. But Lexus of Englewood has gone out of there way to correct the problems and insure that I am leaving satisfied. Thank you for all your help. More

Games, deciption and lack of response I went to buy a car from the dealership and was very dissatisfied and troubled by the game playing and "flip flopping". Actually I'm not sure if that I went to buy a car from the dealership and was very dissatisfied and troubled by the game playing and "flip flopping". Actually I'm not sure if that was worse or the lack of response by management. After bad style negotiation that wasted 2 hours of my time, I decided to leave and after I did I got a call with a semi reasonable counter to my offer so I turned around and went back. Little that I knew that it was another game and the number I was given was not being honored. This morning they sent me a car fax and emails to get me back to the table but as soon as I asked to get their final number I was told the car sold over the weekend.. Not sure why communicate with me on Monday regarding a car that sold on Saturday. GAMES GAMES GAMES.. I WOULD STAY AWAY More

Lousy Service I went to the service center for a routine service (maintenance light came on). The service guy tried to over sell me things I didn't need e.g. new br I went to the service center for a routine service (maintenance light came on). The service guy tried to over sell me things I didn't need e.g. new brakes etc. the car is only a year old with 7,000 miles on it. We agreed a regular service for oil. I never received a call the next day to pick up my car and had to call twice to finally get it. Here is the 350 bucks worth of service I received: - Oil changed - Statement said tires were rotated which they were not. - Car wasn't washed (the guy said the machine was broken), - I asked why the interior wasn't cleaned and I was told it was (this is a lie no one attempted to clean the interior). - I provided feedback and was told that the service manager would reach out to me. To date I haven't heard anything and its over a month. Interestingly, I have received around 8 sales call from these guys trying to sell new cars.....total sharks stay away. More

" Great Customer Service at a great place " I had a great time here! My wife and I are very happy with our new NX200 Lexus. Big thanks to Max Elgamil for making this easy. We were able to get a I had a great time here! My wife and I are very happy with our new NX200 Lexus. Big thanks to Max Elgamil for making this easy. We were able to get a great deal and Max is now our go-to person for anything Lexus. Highly recommend. Many thanks to Max Elgamil especially. More