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DARCARS Lexus of Englewood
Englewood, NJ
2,260 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,260 reviews
March 07, 2017
Moving Forward. Mistakes do happen but you move on, i walked into the dealership on 3/6/17 to pick up my IS300 from getting an oil change. Grace from the front desk g Mistakes do happen but you move on, i walked into the dealership on 3/6/17 to pick up my IS300 from getting an oil change. Grace from the front desk greets me with a smile and asked how are you ?, seconds later Sultan my service advisor did the same. NOW THIS IS WHY I WILL CONTINUE TO COME TO LEXUS OF ENGLEWOOD. regards of what happen in the past i will continue to be loyal to this dealership. thank you grace and sultan, see you in 5,000 miles More
by pnj94
Employees Worked With
Grace and Sultan
March 03, 2017
Recent Purchase & Fantastic Experience - Kelly Young As a first time car buyer I couldn't have asked for a better experience. Over the past few months of searching for the right car, Juan Ospina, along w As a first time car buyer I couldn't have asked for a better experience. Over the past few months of searching for the right car, Juan Ospina, along with his manager Michael Maxx, were two of the best salesmen I've worked with. They was very personable and understanding of my budget by not being pushy or pressuring my decision. Most car dealerships are strictly looking to make a sale, but the staff of Lexus of Englewood looks to provide honesty and great customer service for all buyers. More
by kyoung
Employees Worked With
Juan Ospina & Michael Maxx
March 01, 2017
Mateo at Pre-owned Lexus My salesman (Mateo) was extremely professional, helpful and honest. Instead of using high pressure sales tactics, he answered whatever questions I had My salesman (Mateo) was extremely professional, helpful and honest. Instead of using high pressure sales tactics, he answered whatever questions I had and met me with the best deal possible. This man made my ENTIRE experience PHENOMENAL. I am huge on superior customer service and businesses that believe in infusing customer values into their operation. The service I received was top notch and the staff (Michael the sales Manager, Angela, Mateo and Tamar at the front desk) certainly show that they are more than co-workers, but a family! They were all professional, kind, thorough, and took time to have conversation with me, showing that I am not just a number, but a Client whom they care about. They made my transaction fun and light, not cumbersome or overwhelming. I will definitely recommend others to purchase future vehicles from this dealership and I will send as many family and friends their way as possible. More
by Nicklauro
Employees Worked With
Mateo
February 10, 2017
They Never Fail to Disappoint I know everyone says "the only people who write a review are the angry people". I promise I have given excellent reviews to many local businesses, bu I know everyone says "the only people who write a review are the angry people". I promise I have given excellent reviews to many local businesses, but this dealership really needs a spot light on their complete lack of customer service. We have bought two cars here (at the same time, we will NEVER buy another car from THEM), and ever since they have rude, unresponsive and lacked any ability to simply do what they say they are going to do. We will no longer go to the dealership for anything. We will handle any issues we have through the Service Department located at 136 Engle St. More
by Neveragain
Employees Worked With
Michael Max
January 08, 2017
Excellent customer service, communication and experience! Via, Autotrader, I located a pre-owned Lexus with the options I wanted and in my price range at Lexus of Englewood. I contacted the dealership and in Via, Autotrader, I located a pre-owned Lexus with the options I wanted and in my price range at Lexus of Englewood. I contacted the dealership and in short order was working with Michael Stella who was very responsive and addressed my many questions - which was important as I live ~ 200 miles away. He provided his cell phone number and provided me updates on the status of the car, which was going through CPO certification - even on his days off. In less than a week, I was at the dealership to purchase the car that was in even better condition than I anticipated. Mr. Stella had everything ready for me which made for a easy purchase. Angela, the finance manager was also efficient and friends. Lexus of Englewood is a great dealership! More
by Heather M
Employees Worked With
Michael Stella, Angela
December 27, 2016
Blatant bait-and-switch on advertised prices They advertise a used car price and then you find out they demand thousands of dollars extra.....false advertising to lure you in.....despicable pract They advertise a used car price and then you find out they demand thousands of dollars extra.....false advertising to lure you in.....despicable practices. More
by Joe
Employees Worked With
Mike Stella
December 16, 2016
amadeus Deonaldo l'm wait for coming arrive always friends keep to my best friends good friends nice co-worker good nice me very happy make me happy laughs good l'm wait for coming arrive always friends keep to my best friends good friends nice co-worker good nice me very happy make me happy laughs good More
by amadeus Deonaldo
Employees Worked With
Other Employees :
chris vasallo sam ghani , Carmine Demaio, Chris Vasallo, Mitch Patlock, Bob Giordano, Gerard Contessa, Melissa Morales, Greg Goodfriend, Toni Han, Sam Ghani, Natacha Garcia, Bill Weismann, Mariola Krawiec
December 15, 2016
Do not purchase a car from these folks they are unethical without the authorization of my in laws the dealer charged them for GAP insurance and Anti Theft Insurance. Additionally, per our agreement, the car c without the authorization of my in laws the dealer charged them for GAP insurance and Anti Theft Insurance. Additionally, per our agreement, the car came with a one year warranty, however, they were charged $2,000 for the warranty that should have been included in the price. When I called the Manager and Finance Director, they did not have the courtesy to return my call. At least the sales rep answered my call, however, he cited ...."this is not my problem". I never expected the lack of professionalism and unethical "used car" tactics from a certified Lexus dealer. STAY AWAY! More
by Jacob
Employees Worked With
Joseph Kalachian, Michael Maxx & Angela
November 30, 2016
Just the greatest experience . She was extremely efficient and explained all options available carefully and understandable She made our car buying experience a pleasure. My wife . She was extremely efficient and explained all options available carefully and understandable She made our car buying experience a pleasure. My wife loves her new care I have always purchased or leased my Care from Prestiege. After 4 bad experiences we decided to explore other dealerships, and OTHER BRANDS! Because of all the professionals at Englewood. They retained a loyal Lexus customer. More
by Ron Hollender
Employees Worked With
Dominic DiMartino, Melissa Morales
September 06, 2016
Poor sales and administrative follow up I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop is excellent. But their sales administration and follow up with financial dealings remain terrible. The original 2014 RX 350 we leased was a wonderful car but we went through a horrifying 4 hour plus sales experience where they dragged out the car delivery processing despite no need for further negotiation on price, just slow deliberate service in a cramped and uncomfortable showroom. They enticed me to lease a new 2016 RX 350 by trading up early and they handled the return of the 2014 RX 350. About 4 months later Lexus Finance sought late charges after acknowledging their mistake since the dealer handled all of the paperwork on the return and they must have kept the account open. After 3 rounds of letters, 3 separate phone calls, no returned calls from the dealer despite 2 messages, the issue was resolved TODAY, 9/6 after 90 minutes and 4 phone call transfers, when we agreed to pay the excess mileage charges of $300 due 9/9/16, today on 9/6/16. Lexus Financial would not issue a new statement reflecting the removal of the late charges and allow me to pay that when I received it which would have been fair and within the due date. They claim they cant do that in this modern day so I am left to wait and hope that the verbal confirmation number will accompany a letter in the mail that states my account is clear and closed. This is a $51,000 car, and we have the JV Team between the dealer and the Lexus Financial Folks. More
by Never-Lexus Again
Employees Worked With
Dick Shore, Jeff Barowski
