DARCARS Lexus of Englewood

I purchased a new Lexus GX 550 from DARCARS Lexus of Englewood in late May 2025. Within days, the vehicle suffered a catastrophic system failure on I-95: brake failure, loss of power steering, traction Englewood in late May 2025. Within days, the vehicle suffered a catastrophic system failure on I-95: brake failure, loss of power steering, traction control failure, and other system warnings. I was driving with my wife and toddler at the time and had to guide the vehicle to the roadside manually. Roadside Assistance failed completely. We were told we’d need to pay for a tow since we were just outside a 40-mile radius. No loaner, no hotel, no help. We were stranded—and then asked to complete a satisfaction survey. We canceled our trip and returned to NYC. DARCARS provided a loaner, and during normal use, a piece of trim fell off. We were later billed $600 for that missing trim. There was no inspection before or after the loaner, and we dispute the charge entirely. I emailed my salesperson with my concerns—he never replied to the message. He did later call me but was unable to offer anything tangible to address the situation or make things right. Now, more than 60 days later, Lexus has told us “there is nothing they can do.” The vehicle still behaves unpredictably (e.g., cruise control issues, random seat heater activation), and we’ve only driven ~700 miles since delivery. We no longer trust the vehicle—or this dealership. The sales experience was misleading, the service experience dismissive, and the follow-up absent. Avoid DARCARS Lexus of Englewood if you expect accountability, safety, or professionalism. More

I had an outstanding experience at the Lexus service center and want to extend my heartfelt thanks to Claudio, Luis, and Grace for their exceptional service. From the moment I arrived, they made the ent center and want to extend my heartfelt thanks to Claudio, Luis, and Grace for their exceptional service. From the moment I arrived, they made the entire process smooth, transparent, and stress-free. Claudio was professional and knowledgeable, Luis ensured everything was handled with care and precision, and Grace’s warm and welcoming attitude made a big difference. It’s rare to find a team so dedicated to both excellence and customer satisfaction. Thank you all for going above and beyond—I truly appreciate it More

I’ve always had a smooth experience at this dealership, and Gabriel has always been professional and helpful with his updates on my car while it is undergoing service. and Gabriel has always been professional and helpful with his updates on my car while it is undergoing service. More

Blue Lexus RX 350: Grace was phenomenal, very clear and always helpful from a customer service lense. I can’t thank her enough. Eduardo was extremely helpful and provided guidance needed for my vehicle- always helpful from a customer service lense. I can’t thank her enough. Eduardo was extremely helpful and provided guidance needed for my vehicle- and supportive in helping manage the service needed. More

Robin and Grace were amazing as always. They are really professional. I’ll be back. They are really professional. I’ll be back. More

My service advisor Robin was extremely professional and she gave decent price for the brake replacement and i appreciate that.WOULD LOVE TO COME BACK HERE AGAIN. she gave decent price for the brake replacement and i appreciate that.WOULD LOVE TO COME BACK HERE AGAIN. More

Luis provided a very courteous and professional service. I highly recommend him and Englewood Darcar. I highly recommend him and Englewood Darcar. More

I was more than satisfied with the service. As always I was treated with respect and courtesy. As always I was treated with respect and courtesy. More

Excellent service and the staff was wonderful. I worked with Luis as the service agent and Grace at the desk for checkout. Both made it a pleasure to bring the car in. I worked with Luis as the service agent and Grace at the desk for checkout. Both made it a pleasure to bring the car in. More

Robin Stock was truly amazing and pleasure to work with, Will definitely be returning to this dealership for all of my Lexus needs. Will definitely be returning to this dealership for all of my Lexus needs. More