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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
May 07, 2018
Joe is great Joe knows his stuff, is friendly, professional, and all around a great help. He knew about all the great features in the model i was looking at and wo Joe knows his stuff, is friendly, professional, and all around a great help. He knew about all the great features in the model i was looking at and worked with me every step of the way along with friendly follow up. He is the guy to see when you stop in! More
by 0pollop0
Employees Worked With
Joseph Kalachian
May 07, 2018
As always a great experience. I had a great experience and the reason why i continue to buy the Lexus brand. A friendly and professional environment. Everything is what I expected I had a great experience and the reason why i continue to buy the Lexus brand. A friendly and professional environment. Everything is what I expected More
by BMaier
Verified CustomerMay 07, 2018
Exceptional Customer Service At first I was a little upset that I did not recognize anyone at the service department. I am not good with change because I have been with you guys f At first I was a little upset that I did not recognize anyone at the service department. I am not good with change because I have been with you guys for so long but with the level of respect and kindness given from the new staff I must say I left smiling. Thank you all for a great experience and I really look forward to your service again! More
by ALICIARGRAHAM17
Employees Worked With
I don’t know
May 07, 2018
It feels like home! Staff are not only very friendly, but also professional. My son loves to visit the center because of these kind staff and plenty of food. Thank you Staff are not only very friendly, but also professional. My son loves to visit the center because of these kind staff and plenty of food. Thank you More
by JOONSEOB2015
Employees Worked With
Joel Veriguete
May 07, 2018
Service I had an appointmet at XX time and arrived in the service center 10 min. Before, but my name was called after 1 hour by the service consultant. It loo I had an appointmet at XX time and arrived in the service center 10 min. Before, but my name was called after 1 hour by the service consultant. It looks like they need to organize customers’ schedule carefully. If they would start after 1 hr from the appointment time, why they called to remind the time just one day before. I told to the seevice consultant that I can hear “squeak” sound when my car drived over bumps, he said that he would do safety inspection and test drive with me, but test drive was not happened. He told me alignment was needed and asked me to pay for wheel alignment, but not show any document if this is not covered by pre-paid maintenance and tire insurance. etc. which I bought. Of course I understood that the pre-paid maintenance is very limited, so I paid for wheel alignment, but it would be good if he showed or printed out what could be covered by thw pre-paid maintenance. When I gave my credit card to the person in the desk and I finished sign on the bill. Before I heard that I was done, the lady in the desk started to respone to other customer’s request. I was just waiting a few minites at the desk. It would be good if the lady said to the interuppted customer that “please wait”. After I took out my car from the service center 3 hours after I arrived, I can still hear “squeak” sounds when my car dives over bumps. More
by JW
Employees Worked With
Not to say
May 06, 2018
Superb service I’ve never experienced such a superior level of customer service at any other dealership. Everyone was extremely accommodating, I will recommend them I’ve never experienced such a superior level of customer service at any other dealership. Everyone was extremely accommodating, I will recommend them to all of my colleagues and I recommend you visit them as well. Thanks again to the folks at Lexus of Englewood, NJ. John Stevenson’s touch with the video of the vehicle deserves special acknowledgment as well. More
by Hopkinsp79
Employees Worked With
Michael Stella, Juan Ospina
May 05, 2018
Great experience car dealer ever! All people are very nice and very supportable. Eunice Oh, my sales and Eric, the manager are very kind and hey did her best for me. There is no hid All people are very nice and very supportable. Eunice Oh, my sales and Eric, the manager are very kind and hey did her best for me. There is no hidden cost like other car dealer, that's most impressed to me, I leased Lexus NX 300 and I love that car. Best car I've ever had. I love everything! Thank you! More
by HIMYNAMEISCHOI
May 04, 2018
Great customer service! Chris Kim was very patient and provided great customer service! We drove Lexus for many years but first time at this dealership and they did not disap Chris Kim was very patient and provided great customer service! We drove Lexus for many years but first time at this dealership and they did not disappoint. More
by CHRISTINATSETONG
May 04, 2018
Lexus experience I always enjoy taking my car to Lexus of Englewood for service because their personnel is very courteous and they do their best to accommodate my need I always enjoy taking my car to Lexus of Englewood for service because their personnel is very courteous and they do their best to accommodate my needs. More
by SEFREIRE
Employees Worked With
Joel Veriguete excellent and courteous person.
May 04, 2018
Lease new car Excellent service and attention.. Friendly and felt as if dealership was sincere. Dealing with price, only slight negotiations as the offering pric Excellent service and attention.. Friendly and felt as if dealership was sincere. Dealing with price, only slight negotiations as the offering price was clise to the final More
by DRRCR
Employees Worked With
Jeff Barowski
