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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
May 23, 2018
Very pleasant experience overall ! I had a very pleasant experience thanks to Rafael. He made the process fluid and coherent for myself and my family that used him for purchasing our ca I had a very pleasant experience thanks to Rafael. He made the process fluid and coherent for myself and my family that used him for purchasing our cars. More
by ISGUY
Employees Worked With
Chris Vasallo, Chad Kunz, Jeff Barowski, Rafael Gomez
May 22, 2018
Hassle free and pleasant Chris Kim was excellent to deal with. He helped me find the right vehicle for me. He was very patient and explained to me all options, helped me wit Chris Kim was excellent to deal with. He helped me find the right vehicle for me. He was very patient and explained to me all options, helped me with the paperwork and got thru this process without too much hassle in less than one day. He was very pleasant to deal with and very knowledgeable. Simone in finance was also very helpful and we got thru the paperwork quickly and efficiently. Highly recommend this dealership. Thank you. Astrid Gonzalez More
by AstridGonzalez
Employees Worked With
Simone Morejon, Chris Kim
May 22, 2018
Excellent Service I found the dealership very friendly. The service department was very efficient. Twenty five word minimum is a bit long. You should not require any I found the dealership very friendly. The service department was very efficient. Twenty five word minimum is a bit long. You should not require any review. The other questions should suffice. More
by BELLMAN0
Verified CustomerEmployees Worked With
Dominic DiMartino
May 22, 2018
Service of my RX350 The guys at the entrance to the service are were very polite and professional. The young man who took the information was wonderful. The car was ready The guys at the entrance to the service are were very polite and professional. The young man who took the information was wonderful. The car was ready before they said it would be ready. All in all, it was an excellent experience. More
by INFO59
Employees Worked With
The entire service group
May 21, 2018
Fifth lexus This is my fifth Lexus lease. In light of outstanding sales and especially the service dept there is no need to go anywhere else. Even though this n This is my fifth Lexus lease. In light of outstanding sales and especially the service dept there is no need to go anywhere else. Even though this new car displayed an obvious shimmy when the brakes were applied the first day this car was picked up, the service dept immediately gave a loaner and the problem was repaired the same day More
by tshomdmd
Employees Worked With
Dan Philips - service, Dominic DiMartino
May 21, 2018
Horrible service center Never bring your car or money here this dealership absolutely sucks from sales to service, I baught a car here 2 years ago and was promised by the sal Never bring your car or money here this dealership absolutely sucks from sales to service, I baught a car here 2 years ago and was promised by the sales manager a complete change of all bended rims with purchase of tire and wheel warranty ($1500) they never honored it. Damaged my car in there shop and took 2 weeks to fix the blemishes. Peter delfraco service advisor is very rude and unprofessional, i braught my car in for servicing because my tire was leaking air (still under warranty). Peter said he will not change my tire even though i have the tire and wheel platinum package, He tells me he will not because the tire thred is too low i told him i want to see the proof that my tire count is too low for them to change, he replya “ i dont give a xxxx about your tire thread im not replacing your tire with a new one, bring in my loaner otherwise i will charge you $75” and hangs up, What a xxxxxxx please whatever you do STAY aWAY FROM THIS PLACE!!! More
by GNYIS23
Employees Worked With
Juan Ospina
May 21, 2018
Organized, efficient, thorough, painless Job done quickly, professionally, free of hassles. If I'm forced to look for a problem, I'd say they should improve the snacks in the waiting area. Job done quickly, professionally, free of hassles. If I'm forced to look for a problem, I'd say they should improve the snacks in the waiting area. More
by CHASGOODSTEIN
Employees Worked With
Do not recall the names
May 21, 2018
Very long wait. First visit to change a tire took two hours to just tell me they have to order the tire & I have to return 2 days later. There was just 1 person befor First visit to change a tire took two hours to just tell me they have to order the tire & I have to return 2 days later. There was just 1 person before me. When I returned it took 3 hrs to change tire. There were just about 3 people before me. Rep was patient & kind but the wait was way to long for a small service. More
by EMILYRIVER
Employees Worked With
Dan Phillips
May 21, 2018
A pleasant experience Rafael who was my salesman was courteous, patient, helpful, and very informative. If you plan to buy a car be sure to ask for Rafael. In my case I sel Rafael who was my salesman was courteous, patient, helpful, and very informative. If you plan to buy a car be sure to ask for Rafael. In my case I selected a vehicle, traded in mine, and negotiated a price in about 2 hours in an amiable atmosphere. It speaks for itself. More
by JOHNLORDASH
Employees Worked With
Rafael, Joseph Kalachian
May 20, 2018
Responsive and quality maintenance Good pick up and drop of service makes me to come to Englewood for service despite living in the city. Peter and David support is greatly appreciated Good pick up and drop of service makes me to come to Englewood for service despite living in the city. Peter and David support is greatly appreciated. More
by GUPTA.K.SUBHASH
Employees Worked With
peter
